Kelly Ford - Service Center

I’ve had quite a few issues since this purchase sadly. Firstly the oil leaked and a gasket had to be changed almost immediately, then I had brake pads error message and needed new sensors, sadly now I hav Firstly the oil leaked and a gasket had to be changed almost immediately, then I had brake pads error message and needed new sensors, sadly now I have a steering error message and also the car shakes between 65-75 on the highway and some of the door seals have come off just 3/4 months in. The service center have been helpful and they are aware I just wish all these things would have been resolved before purchase so it was good to go - and I hope they can resolve these issues for what was meant to be a dream purpose for me. Mohamed was excellent and no fault of his or the service team - I trust you will resolve this for me and put it right and I will have this back as a 5 star review! More

Excelente and fast highly recommended Helpful and reliable, always go there since I own a Ford truck reliable, always go there since I own a Ford truck More

Plan your service ahead of time as they are booked 3 to 4 weeks out. Even for a safety recall I could not get my appointment any earlier. I was not notified when the work was completed. I had to call at the weeks out. Even for a safety recall I could not get my appointment any earlier. I was not notified when the work was completed. I had to call at the end of the day to ask if it was ready. The service order showed it was completed 4 1/2 hours prior to me calling. More

I have been going to Kelly Ford for a few years now. Service has always been great. Melvin, the service manager, is a great guy. He is very helpful. His service team is a good group of people. Service has always been great. Melvin, the service manager, is a great guy. He is very helpful. His service team is a good group of people. More

I called Monday to schedule an 8am appointment for Saturday. I called again Friday to confirm I could drop my truck off early and pick it up by noon. Your service rep confirmed. When I called Saturday Saturday. I called again Friday to confirm I could drop my truck off early and pick it up by noon. Your service rep confirmed. When I called Saturday at 2pm to see if my truck was ready your service center had no idea why I even needed done and had the audacity to say I’m the last one going in for the day. Worst service I have ever dealt. I am a business owner and lifelong ford owner. I just bought a $50,000 truck from you in April. I will never do business with your dealership again and neither will my business partner. I tried calling your manager, left messages, you people did nothing for me. I’ll happily bring my business elsewhere moving forward. More

Made an appointment a month in advance then waited 55 minutes beyond my appointment time for an oil change they had no idea how much longer it would take finally I had to leave without an oil change minutes beyond my appointment time for an oil change they had no idea how much longer it would take finally I had to leave without an oil change More