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228 Reviews of Kelly Ford - Service Center
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June 21, 2022
Plan your service ahead of time as they are booked 3 to 4 weeks out. Even for a safety recall I could not get my appointment any earlier. I was not notified when the work was completed. I had to call at the weeks out. Even for a safety recall I could not get my appointment any earlier. I was not notified when the work was completed. I had to call at the end of the day to ask if it was ready. The service order showed it was completed 4 1/2 hours prior to me calling. More
by Ford owner
Employees Worked With
Unsure as the Employee was not wearing a name tag
June 06, 2022
I have been going to Kelly Ford for a few years now. Service has always been great. Melvin, the service manager, is a great guy. He is very helpful. His service team is a good group of people. Service has always been great. Melvin, the service manager, is a great guy. He is very helpful. His service team is a good group of people. More
by Maria
March 19, 2022
I called Monday to schedule an 8am appointment for Saturday. I called again Friday to confirm I could drop my truck off early and pick it up by noon. Your service rep confirmed. When I called Saturday Saturday. I called again Friday to confirm I could drop my truck off early and pick it up by noon. Your service rep confirmed. When I called Saturday at 2pm to see if my truck was ready your service center had no idea why I even needed done and had the audacity to say I’m the last one going in for the day. Worst service I have ever dealt. I am a business owner and lifelong ford owner. I just bought a $50,000 truck from you in April. I will never do business with your dealership again and neither will my business partner. I tried calling your manager, left messages, you people did nothing for me. I’ll happily bring my business elsewhere moving forward. More
by Dsnoble13
Employees Worked With
General manager, Isaac Bruton, Bryan Drysdale, Juan Flores
March 05, 2022
Kelly Ford dies an excellent job not only in the actual work they perform but their policy if keeping the customer informed is above all expectations. work they perform but their policy if keeping the customer informed is above all expectations. More
by birder57
Employees Worked With
Juan Flores
February 05, 2022
Made an appointment a month in advance then waited 55 minutes beyond my appointment time for an oil change they had no idea how much longer it would take finally I had to leave without an oil change minutes beyond my appointment time for an oil change they had no idea how much longer it would take finally I had to leave without an oil change More
by Bpage
Employees Worked With
Juan Flores
January 17, 2022
I took my 2021 f-150 for service, I was met by the service manager and quickly my truck was taken in and my service and sticker was done quickly and the car wash was nice too, I like to take this oppo service manager and quickly my truck was taken in and my service and sticker was done quickly and the car wash was nice too, I like to take this opportunity to thank everyone for getting me on my way right away. Thank you. More
by Jamesandsarasbaba
Employees Worked With
Melvin DeLeon
January 03, 2022
I was very pleased with the service this morning on my 2016 Ford Escape. Everyone was very professional with helping me. Happy new year to all. 2016 Ford Escape. Everyone was very professional with helping me. Happy new year to all. More
by SAMMYSHOELESS4
Employees Worked With
Juan Flores
November 30, 2021
Juan was the best service advisor I could have asked for he did a great job at taking care of all my needs and being very knowledgeable as well. he did a great job at taking care of all my needs and being very knowledgeable as well. More
by Rodriguez
Employees Worked With
Juan , Juan Flores
