Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
228 Reviews of Kelly Ford - Service Center
Sort by
April 22, 2023
Our scheduled appointment for an oil change turned out very well partly because partly because of the very positive welcoming ways of the people we dealt with. When Caitlin checked us in, she asked very very well partly because partly because of the very positive welcoming ways of the people we dealt with. When Caitlin checked us in, she asked very appropriate questions and answered my questions. The service manager, Michael Myette, was very friendly and and he was more than willing to help with any questions or concerns we had about our car. We appreciate that he let us know about an important repair that we need fairly soon, and he did all that he could to schedule it conveniently for us. More
by linpen15
Employees Worked With
Michael Myette, Caitlin Snow
March 01, 2023
Outstanding service department…. Ian is absolutely the best. Very professional and very pleasant. I want to thank Melvin for all his hard work. Ian is absolutely the best. Very professional and very pleasant. I want to thank Melvin for all his hard work. More
by harread
Employees Worked With
Ian
January 31, 2023
Melvin and his service staff is the reason I keep going back. Keep up the great work! back. Keep up the great work! More
by Brianj124
Employees Worked With
Other Employees :
Adam Hoyt, Melvin DeLeon, Juan Flores, Sarah Britt
September 19, 2022
I am very pleased with the professionalism and understanding of Mohammed. From the time I walked in till the time I left, he was wonderful in his explanation and knowledge of the car. The staff at understanding of Mohammed. From the time I walked in till the time I left, he was wonderful in his explanation and knowledge of the car. The staff at Kelly were great! They understood my needs and were able to work with my budget!!! More
by Erica
Employees Worked With
Gary Sbordone, Mohamed Zizi, Kerriann Theriault
September 12, 2022
I only see good reviews and I know for a fact 5-7 people I have talked to left bad reviews and I'm still having a horrible issue with my car that has been going on since May of 2022 and it's now September 2 I have talked to left bad reviews and I'm still having a horrible issue with my car that has been going on since May of 2022 and it's now September 2022 and it's still not fixed or do I yet have a call back for a 4th appointment to diagnosis my car that they said they did 3 time's already, after this I will never recommend or talk nicely about Kelly Ford in Beverly Mass. More
by JimJulien76
Employees Worked With
The employee that I dealt with is not on any list but it's Alfredo Raffucci and whoever his boss is also the first person I dealt with doesn't work there anymore Juan Flores I think was his name
September 09, 2022
I’ve had quite a few issues since this purchase sadly. Firstly the oil leaked and a gasket had to be changed almost immediately, then I had brake pads error message and needed new sensors, sadly now I hav Firstly the oil leaked and a gasket had to be changed almost immediately, then I had brake pads error message and needed new sensors, sadly now I have a steering error message and also the car shakes between 65-75 on the highway and some of the door seals have come off just 3/4 months in. The service center have been helpful and they are aware I just wish all these things would have been resolved before purchase so it was good to go - and I hope they can resolve these issues for what was meant to be a dream purpose for me. Mohamed was excellent and no fault of his or the service team - I trust you will resolve this for me and put it right and I will have this back as a 5 star review! More
by sunil.metcalfe
Employees Worked With
Mohamed Zizi
