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230 Reviews of Kelly Ford - Service Center
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August 25, 2023
I had a big issue with my 2016 Ford Edge. My engine needed to be replaced and it was very stressful on me. My service rep Caitlin was unbelievably helpful and friendly. My car was in the My engine needed to be replaced and it was very stressful on me. My service rep Caitlin was unbelievably helpful and friendly. My car was in the shop for almost a month and a half as they needed to wait for the engine to come in. Caitlin kept me up to date on what was happening. We would speak every few days for an update. Caitlin was so helpful and I sincerely appreciate everything she did to assist with the situation. From the appraisers to keeping up with when the engine would arrive, she was on top of the ball. Thank you Caitlin, Kelly Ford is lucky to have you! More
by asland321
August 18, 2023
I need to revise my earlier post. The Service Manager did get back to me and scheduled another appointment for first thing the next day. Unfortunately, the problem turned ut to be e The Service Manager did get back to me and scheduled another appointment for first thing the next day. Unfortunately, the problem turned ut to be electrical, so i will have to return in a week for yet another apointment. Everyone at Kelly's seems to be committed to resolving the problem. I may post again after my next appointment More
by tward64
Employees Worked With
Michael Myette
June 08, 2023
Adam is the nicest person to work with! He is so down to earth and caring. He explained everything thoroughly with filing a warranty claim and was extremely friendly throughout out the pro He is so down to earth and caring. He explained everything thoroughly with filing a warranty claim and was extremely friendly throughout out the process! I could not be more grateful to work with someone like him! Thank you Adam! More
by dangelo27
Employees Worked With
Adam Hoyt
May 31, 2023
Caitlin rocked (and Mike), they communicated well, responded quickly and took care of my car! The turn around was great and the process was stress free... thanks. responded quickly and took care of my car! The turn around was great and the process was stress free... thanks. More
by moccan111
May 19, 2023
I called Mike about a seatbelt issue I was having in my F-150. He didn't put me on a wait list, just said bring it in so he could look at it and troubleshoot a few things. Ended up needing a part, but wa F-150. He didn't put me on a wait list, just said bring it in so he could look at it and troubleshoot a few things. Ended up needing a part, but was nice not to be put a queue and get eyes on the issue right away. He also took the time to look over my warranty and protection plans so that he was sure I was not overcharged for anything I was having done. Overall great experience. More
by assa141
Employees Worked With
Michael Myette
May 19, 2023
The service department was unbelievable! You couldn’t get a better experience from another dealership! Bravo for their team there!!! You couldn’t get a better experience from another dealership! Bravo for their team there!!! More
by Wctinting
Employees Worked With
Michael Myette, Caitlin Snow
