Kelly Ford - Service Center

I think the thing that I like most about Thomas Ford's service department is that they try very hard to satisfy my needs for the least amount of money. I'm not saying that the cost of repairing my car is service department is that they try very hard to satisfy my needs for the least amount of money. I'm not saying that the cost of repairing my car is low, just that I don't get the sense that they look for things to repair that don't need it and do the work that really needs to be done for me to have a safe car. Once I had a problem with the service and complained about it. I was asked to bring my car in and the concern was addressed at no cost to me. It is hard to imagine that many dealers or independent garages would have done it this way. I think many dealers get a bad reputation for overcharging the work that is done on a car. While I may be paying more for my service, I have believe that it is done by people who care about what they do and who use the best quality parts for the car. If you're going to spend money to repair your car, I think it's worth paying a little extra knowing that the people who fixe it will stand behind their work. More

I have been a customer of Thomas Ford for the past 16+ years. The Thomas Ford Service Dept. is great. They are friendly, knowledgeable, accommodating, and thorough. I have already recommended their serv years. The Thomas Ford Service Dept. is great. They are friendly, knowledgeable, accommodating, and thorough. I have already recommended their service to others, and will continue to do so. The service department is why I will buy my next car from Thomas Ford. Thank you Scott, Barbi and TJ! More

I have been having my Ford vehicle serviced there for over 10 years & have been very happy with them. I recently purchased a 2010 Ford Fusion Hybrid from them & was happy to have the personalized service over 10 years & have been very happy with them. I recently purchased a 2010 Ford Fusion Hybrid from them & was happy to have the personalized service that seems to be totally absent from the "BIG" dealers! It was a pleasure being treated like a human being by a dealership like Thomas Ford. More

my wife and my self have been getting our ford products serviced at thomas ford for the last twenty years. The over all service and employee,time and care takien to explain the work that needs to be done, serviced at thomas ford for the last twenty years. The over all service and employee,time and care takien to explain the work that needs to be done, cost of work,and the scheduling,has always been done professionally and courteous Bob Hebert march 20 10 More

I was very pleased with Thomas Ford of Beverly since the first contact. The lady at the service desk name Barbie promptly great me as soon as I walked in to drop off my car. Barbie explained to me the pro first contact. The lady at the service desk name Barbie promptly great me as soon as I walked in to drop off my car. Barbie explained to me the procedures of having my car evaluated and my obligations. She called me as soon as my car was ready, than we re-schedule an appointment at my leisure, to have a new part changed, which she placed the order. They great customer service doesn’t stop here, that was a gentleman who drove me back home. Over all the staff was very professional and friendly. I am coming back to change my sticker before the end of March, 2010. I highly recommend they services. Ana Bettencourt More

Being a loyal Ford owner for about 20 years, I have yet to find a better service team to deal with when it comes time for maintenance. Thomas Ford won my business when I needed a last minute service on my to find a better service team to deal with when it comes time for maintenance. Thomas Ford won my business when I needed a last minute service on my Ranger that I had purchased from another dealer, they were able to accomodate me and have since become my only choice for service. Friendly, professional and courteous staff backed up by a solid mechanical team makes this dealer a number one pick for all my needs. More

As usual, very courteous when scheduling, dropping off and picking up. We have purchased & leased 2 F-150's and an Explorer over the years, all from Tony, and nothing but good things to say about how he t and picking up. We have purchased & leased 2 F-150's and an Explorer over the years, all from Tony, and nothing but good things to say about how he takes care of us. The same with Scott Tarr and his service team. I recall having a serious problem with the radio / CD player in the latest F-150, it wouldn't stop engaging and running the battery down when the truck was off. I brought it to them on a Friday afternoon, and they swapped the unit out right then and there. Can't say enough about this group, and that's why we keep coming back. Jim & Carole Kurtzke More

I have been fortunate to have been a customer of Thomas Ford since I bought my first Ford, a Ranger Pickup, in 1998. Since then I have traded up to an Explorer Sport Track in 2004 and a Ford Edge in 2009. Ford since I bought my first Ford, a Ranger Pickup, in 1998. Since then I have traded up to an Explorer Sport Track in 2004 and a Ford Edge in 2009. My experiences with both the Sales and Service Staffs have been a pleasure, whithout exception. My most recent experience with Thomas Ford was on 2/18/10, to have the 30,000 mile maintenance done on the Ford Edge. Scheduling the work was simple and TJ was a great listener and was flexible with the timing. On the day of the service, Barbara was cheerful and competent as she greated me by name and reviewed my expectations to make sure their was no misunderstanding. She offered a complimentary rental car, which I did not need, but I appreciated the offer. Barbara called me as soon as the work was done. Scott greated me when I walked in to recover the Edge and reviewed the bill with me to make sure all my questions were answered. This may sound like an unusual amount of attention for one customer, but at Thomas Ford it has been the standard for the 12 years I have been doing busines with them. I recommend Thomas Ford to all my friends and family with good reason. I want them to be treated right. Sincerely, Jay Donnelly Beverly, MA More

Barbie, Scott and TJ are not just great in the auto service industry; they are great in the whole customer care industry. They are unfailingly helpful, polite, honest and accomodating, and they are th service industry; they are great in the whole customer care industry. They are unfailingly helpful, polite, honest and accomodating, and they are the reason I am committed to this dealership. This team fills me with confidence. I know they know what they're talking about and I know that if I call them with a car issue, they will make it right. I have never felt that they have "talked me into" repairs or service that I didn't need, and I have always felt that the charges were fair. I have pulled in without an appointment on occasions and they have helped me out without question. Once I needed new wiper blades in a violent rain storm. I drove straight in, and in about 4 minutes, I was out again, with new blades, fitted for me, and it cost me about $8.00. That's the sort of service that builds confidence and loyalty. I wouldn't want to go anywhere else. More

We purchased our Escape from Thomas Ford in August '09. The sales experience was fine - no pressure and George Koulongis was very helpful. The price was perfect and the service since then (2 oil changes) The sales experience was fine - no pressure and George Koulongis was very helpful. The price was perfect and the service since then (2 oil changes) has been wonderful. All the staff are very helpful and friendly (when some tree sap dripped on our car in the fall, they were able to remove it for us). More