Kelly Ford - Service Center

Thomas Ford thank you for always making me feel like family . Anytime i need to come in for service it's not a big deal . The service staff is so friendly they even know my voice, when i call in for se family . Anytime i need to come in for service it's not a big deal . The service staff is so friendly they even know my voice, when i call in for service. Where can you get this type of special customer service ? Thomas Ford That's where!!Thank you Barbara,Scott Tarr and TJ for always being so kind and most friendly . You have a true customer for life . Ms. F.E.Bailey More

the dealership is very convient,because i live in beverly and appointments where very short and accomodating.service was good and finished when promised.I had oil changes for the past three years and very sa and appointments where very short and accomodating.service was good and finished when promised.I had oil changes for the past three years and very satisfied with services and customer service giving. More

Great performance of entrusted vehicle Car came out of service clean and running smoothly. Price of repair was low and length of time in shop was quick. Staff is always friendly and professional, I h service clean and running smoothly. Price of repair was low and length of time in shop was quick. Staff is always friendly and professional, I have many years of putting autos in shops for repairs and this level of service stands out loud and clear welll above other service departments and garages. There is a rental guy ready and willing to help and does so happily and in economical ranges. My vehicle is trusted to nobody else for major work. They even have a thrifty place for small backyard type services as oil changes ,, tire rotation, next to the dealership that honors warranty work or is able to certify work for recommended service needs. They honor credit cards and have a clean waiting area with plenty of things to do while waiting if one so chooses. the auto when out of shop is parked handy the customer. the bills are clear and explained by the service department to my satisfaction. They call me when the vehicle is ready for pickup and when called the dealershp answering system is quite easy to navigate. I find the detailed prompts on it convenient and time saving. I am convinced Ford goes over the top to please thier customers with a proactive philosophy in customer service. Thank you, Thomas Ford for being there when it counts, a true friend. More

In today's busy times and with an economy that is suffering, it is so dearly appreciated to be treated as well as I am treated by the Service Department at Thomas Ford! It was easy to get my appoi suffering, it is so dearly appreciated to be treated as well as I am treated by the Service Department at Thomas Ford! It was easy to get my appointment, easy to drop off my truck... I was called by the Service Manager, all work that needed to be done was fully explained, an accurate estimate given and the work done in a timely manner. I do not believe any other dealership will ever touch my truck again, Thomas Ford has brought me into their "family" and they honor every commitment made! Respectfully, Thomas Hewett More

As a new customer I did not know what to expect. T.J. took the time to really listen to my problems and gave me specific choices about repair options. He was very informed and had a great sense of humor. took the time to really listen to my problems and gave me specific choices about repair options. He was very informed and had a great sense of humor. The car was ready on time and was clean. The car runs very smoothly and I will definately return. I came to Thomas Ford on the recommendation of my old dealership, North Shore Lincoln-Mercury because they were closing. I am very happy I did. More

Been the family dealer for three generations, my dad, me and my wife and my daughter. Currently have four Fords in the family. My daughter will be looking for a new car in the next couple of months and sh and my wife and my daughter. Currently have four Fords in the family. My daughter will be looking for a new car in the next couple of months and she plans on buying it there. More

I made an appointment because my windshield washer fluid was not working. I arrived on time for my appointment and got my car back three hours later. I was told that the hose for the fluid was bad. I tho was not working. I arrived on time for my appointment and got my car back three hours later. I was told that the hose for the fluid was bad. I thought the bill was high...$20.00 for the hose and $98.00 for the labor. So, $108.00 to replace a little bit of hose. My husband is a professional driver. He asked his maintenance people about the job. He thought something was wrong too. His maintenance people said the hose sells in bulk for .21 (twenty-one cents) per foot. And there is a maintenance "Bible" that estimates the time to complete jobs. This job "jobs-out at .25 hours. So, am I unhappy with the service I got. You bet I am. And Thomas Ford asked me to tell everyone I know about the experience I had. I will be doing that for sure. More

This was my first visit to this dealership for service. (My first oil change on my new Ford) The service technician was very pleasant when I called for the appointment. The staff was very friendly and pe (My first oil change on my new Ford) The service technician was very pleasant when I called for the appointment. The staff was very friendly and performed the work in a reasonable time frame. I also received a follow-up letter making sure the service done to my vehicle met my expectations. More

The Service Department staff are courteous and treat the customer with respect, especially TJ. They are thorough in explaining the problem and the repair and always go the extra mile to make sure the custom customer with respect, especially TJ. They are thorough in explaining the problem and the repair and always go the extra mile to make sure the customer is well cared for. It's no fun to get your car fixed, but the staff of the Thomas Ford Service Department make it a little easier to take! (TJ is great!) More

Brian always goes out of his way to accommodate and to serve. He is always very pleasant and wonderful to his clients. I appreciate working with him and I would send all my friends here to Quick Lane to s serve. He is always very pleasant and wonderful to his clients. I appreciate working with him and I would send all my friends here to Quick Lane to see Brian, Thanks for asking me to comment! Jeanne Knox Beverly More