Kelly Ford - Service Center

I have been having my 2008 Sports trac and my leased 2008 Mercury Mariner serviced by Thomas Ford. I am very happy with the fact that I can call the day before, leave a car off and know it will be ready for Mercury Mariner serviced by Thomas Ford. I am very happy with the fact that I can call the day before, leave a car off and know it will be ready for me on time, at a fair price and done right. I am turning in my leased Mercury at Thomas Ford and intend to give them an opportunity to try to sell me another car instead of leasing. The reason I am not purchasing the Mercury is for two reasons: My Mercury dealer could not correct a water leak that has been ongoing for almost three years and the car smells musty inside. Secondly, the dealership (North Shore Lincoln Mercury) is gone. I have bought a new Ford from Thomas Ford in the past and hope to get a good deal. More

Thomas Ford has suberb customer service. The staff is always friendly and helpful and very accommodating of a customer's schedule. If there is ever a problem, they take immediate steps to resolve the sit always friendly and helpful and very accommodating of a customer's schedule. If there is ever a problem, they take immediate steps to resolve the situation. I highly recommend their repair service. More

My family and I have always been treated most professionally when dealing with Quick Lane for past seven years. I have also bought two new cars from Thomas Ford during that time (2005 Focus and 2 professionally when dealing with Quick Lane for past seven years. I have also bought two new cars from Thomas Ford during that time (2005 Focus and 2004 Freestar) plus we have 1998 Volvo. They have all been serviced by Quick Lane Team, led by Brian Trombetto, and consistently exceeded our expectations. In fact, Brian even provided me some emergency expertise via phone in July when my Freestar had transmission problem while driving. Thus, we can always count on Quick Lane's superior support even on-the-road! John Snow Marblehead, MA More

Quick Lane at Thomas Ford has always been reliable for service and usually a very short wait. Their hours of operation are very convenient as well. If there is a wait they are always honest and let you k service and usually a very short wait. Their hours of operation are very convenient as well. If there is a wait they are always honest and let you know how long. The staff is friendly and does a great job! More

I was very impressed with the way I was treated and taken care of by Barbara after our last visit was not so good. This time every thing was completed at the said time. My husband and I are pleased with Barb care of by Barbara after our last visit was not so good. This time every thing was completed at the said time. My husband and I are pleased with Barbara's friendliness and she does what she says she will do. We will keep returning and have said good-bye to our regular mechanic. More

My son purchased a 12 year old Used car a while back and we needed to have some work done to get the vehicle in shape. After taking the vehicle to another Service Station and failing to get an inspection s we needed to have some work done to get the vehicle in shape. After taking the vehicle to another Service Station and failing to get an inspection sticker due to a check engine light coming on, that station recommended replacing the catalytic converter and water pump which was "leaking" to rectify the problems. After asking around, a friend referred me to Thomas Ford Quick Lane. Brian and his crew performed a thorough inspection and suggested the converter looked fine and I should try replacing the Oxygen sensors to see if that would fix the emission problem. It did. In addition he explained that the anti-freeze leak was not because I needed a new water pump, but rather it was caused by a loose hose clamp which they promptly fixed. In both instances, I feel Brian and his crew acted in my best interest, fixed ony the problems that needed fixing and explained the problems and my options at every stage along the way (not to mention saving me money). I was so impressed with the Service and professionalism of Brian and his staff, that I ordered New Tires for my Wife's Ford Taurus X that day. I needed tires but was planning on buying tires at a later time and maybe at a different place. The service I got that day convinced me that I would get better value & Service from Brian and his crew, than I would get from any discount tire store any day. It was an excellent service experience and I will be telling my friends. More

I have NEVER had my previous vehicles serviced at the dealer after the warranty was up. I worked at several auto dealers during high school and college. As a result, I developed a severe miss-trust of au dealer after the warranty was up. I worked at several auto dealers during high school and college. As a result, I developed a severe miss-trust of auto dealers. This ended in 2001 when I bought my first Ford. Shortly after my warranty was up, Thomas Ford had several opportunities to take advantage of me as a customer. Having worked in dealerships I am aware of certain tactics that can be of questionable nature and help to increase revenues. Thomas Ford did not use these tactics, and as a result I have become not only a loyal Thomas Ford service customer, but also a devoted ford truck customer for the first time. I even thinking of having my wife's new Toyota serviced there! More

Very friendly staff and very accomodating when you have a problem and need to get quick service. Repair and maintenance work is very thorough and good quality. Parts are pricey like most dealerships, but the problem and need to get quick service. Repair and maintenance work is very thorough and good quality. Parts are pricey like most dealerships, but they will bend a little if you talk to them. I have bought five vehicles from this dealership, mainly because they're professional and easy to deal with, for both sales and service. More

The service dept.in my mind is one of the best that i The service dept.in my mind is one of the best that i have ever delt with.everyone in the dept were great to work with and the rental dept always has The service dept.in my mind is one of the best that i have ever delt with.everyone in the dept were great to work with and the rental dept always has one i need to rent I have been coming to thomas ford for about 10 years and have bought new and used cars which were what i expected when i bought them and thomas ford has maintained all of my ford cars and i will keep coming back as long as they are around. More

Had roadside breakdown on Route 128 in my 1998 CrownVic friday morning. Called Thomas Ford - talked to TJ - got phone number of tow service who arrived in 15 min. Car was looked at within 2 hours and an es friday morning. Called Thomas Ford - talked to TJ - got phone number of tow service who arrived in 15 min. Car was looked at within 2 hours and an estimate of $1500+ for fixing problem plus a series of unrelated repairs which I authorized. Car was ready by Monday lunchtime with problem fixed plus much improved steering/brakes. Drove home to Maryland tuesday. More