Kelly Ford - Service Center

When most people think about going to a dealer for repairs, they think they are going to be "ripped off" and charged way too high of a price. I was one who had this mindset. My recent experience was repairs, they think they are going to be "ripped off" and charged way too high of a price. I was one who had this mindset. My recent experience was a different story. I went to them with a problem with my Ford F150 because my usual mechanic did not feel he could do the job as well as the dealership who specializes in all Ford cars/trucks. They were very informative and gave options for me. I knew that they knew exactly what they were doing which made me feel good. T.J. was the person I dealt with who was very helpful in the process and who kept good communication with me. He also made sure I understood what the issue was and how they took care of it. Going to them probably SAVED me a good deal of money! So much for the "you're going to get ripped off" theory! More

Thomas Ford is a great place to deal with. I have bought 5 vehicles from them. From Sales to Service they work hard for there money. Whenever I have a problem they are friendly, courteous, and fix what's 5 vehicles from them. From Sales to Service they work hard for there money. Whenever I have a problem they are friendly, courteous, and fix what's needed. I wouldn't go anywhere else. More

December 21, 2011 Brian is an outstanding sales December 21, 2011 Brian is an outstanding sales manager. He always is attentive and accommodating to my needs. Wait time is minimal. He is o December 21, 2011 Brian is an outstanding sales manager. He always is attentive and accommodating to my needs. Wait time is minimal. He is one fine businessman. Leo Berman More

Brian T over at Quick Lane is an excellent, attentive, and very professional manager of a great service shop for routine maintenance. Same holds true for the folks at the main service shop, they all do a and very professional manager of a great service shop for routine maintenance. Same holds true for the folks at the main service shop, they all do a superb job with service of your Ford vehicle. Thomas Ford always goes the distance for it service customers. More

Went in for basic service and was originally told it may be a day b/c a part was n/a but sure enough I get a call an hour later saying they received the part and my car was ready. They were fast, friendly; be a day b/c a part was n/a but sure enough I get a call an hour later saying they received the part and my car was ready. They were fast, friendly; would recommend to anyone and will definitely use the for service needs in the future rather than my normal mechanic More

I've purchased all of my Fords (at least 3 - sorry lost count) from Thomas Ford and have put at least 115,000 miles on each. All service on each car has been done at Thomas Ford with the great customer se count) from Thomas Ford and have put at least 115,000 miles on each. All service on each car has been done at Thomas Ford with the great customer service from Brian Trombetto. As a single mother, who for many years traveled from Gloucester to Boston, and now my teenage son is driving one of my Fords, I value the quick response and advice I receive from Brian. I have recommended Thomas Ford to my friends on the North Shore and I know at least 2 friends currently driving new Escapes. It's great to see a local dealership keep good employees - it says a lot about the dealership as a whole. More

I received excellent service, Brian was friendly and knowledgeable. He made sure I was taken care of in a short period of time and I paid a very reasonable amount for the service I received. I always knowledgeable. He made sure I was taken care of in a short period of time and I paid a very reasonable amount for the service I received. I always go to QuickLane for all my car's auto service needs and I bring my daughter's car there as well. More

I have been very pleased with the service experience at Quick Lane and use it for all 4 of our cars. I would recommend this service center and Thomas Ford to anyone looking for a Ford car or service. The s Quick Lane and use it for all 4 of our cars. I would recommend this service center and Thomas Ford to anyone looking for a Ford car or service. The staff is friendly and accomodating and appointments are not necessary. It is very convenient. More

I have been having my 2008 Sports trac and my leased 2008 Mercury Mariner serviced by Thomas Ford. I am very happy with the fact that I can call the day before, leave a car off and know it will be ready for Mercury Mariner serviced by Thomas Ford. I am very happy with the fact that I can call the day before, leave a car off and know it will be ready for me on time, at a fair price and done right. I am turning in my leased Mercury at Thomas Ford and intend to give them an opportunity to try to sell me another car instead of leasing. The reason I am not purchasing the Mercury is for two reasons: My Mercury dealer could not correct a water leak that has been ongoing for almost three years and the car smells musty inside. Secondly, the dealership (North Shore Lincoln Mercury) is gone. I have bought a new Ford from Thomas Ford in the past and hope to get a good deal. More

Thomas Ford has suberb customer service. The staff is always friendly and helpful and very accommodating of a customer's schedule. If there is ever a problem, they take immediate steps to resolve the sit always friendly and helpful and very accommodating of a customer's schedule. If there is ever a problem, they take immediate steps to resolve the situation. I highly recommend their repair service. More