Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
231 Reviews of Kelly Ford - Service Center
Sort by
March 02, 2024
The service on my F-150 was done in an hour. Very friendly and honest staff. Very friendly and honest staff. More
by T-Dub
February 12, 2024
Communication and accountability for repairs are lacking honesty lacking and technical service lacking. An overall bad experience where something was broken by the technician now became an expense for us to honesty lacking and technical service lacking. An overall bad experience where something was broken by the technician now became an expense for us to repair. More
by carmitstead
Employees Worked With
Other Employees :
Adam Hoyt, Ian Coyle, Casey McCormack, Ted Pineault
February 03, 2024
Car ready when promised. clear explanation of service vist.My only complaint is the waiting area seats are terrible.I have to thank Ted in service for setting up appointment. clear explanation of service vist.My only complaint is the waiting area seats are terrible.I have to thank Ted in service for setting up appointment. More
by ipsf71
Employees Worked With
Ted Pineault, Mike Pelletier
December 13, 2023
If I could rate 0/5 stars I would. The most unprofessional garage I have ever went to. As a female, I already have a hard time finding a mechanic I can trust to give me the best care. The most unprofessional garage I have ever went to. As a female, I already have a hard time finding a mechanic I can trust to give me the best care. Kelly Ford is NOT the place to go. Ian was extremely rude and disrespectful when I was trying to get a better understand of the issue with my vehicle. My appointment was made a month in advance, work on my car did not begin until an estimated 3 days after my appointment. I asked for further details as to why the repair took longer than my warranty allowed and Ian told me I don’t get that information only the day I dropped it off and picked it up. Ian was extremely sarcastic and told me “that’s the real world time.” I asked Ian twice to show me where on my vehicle the blockage was that was causing rain water to drip all over my feet and head while I’m driving, he refused to come out to my vehicle both times and proceeded to “explain” using much terminology he knew I did not understand. I am disgusted by the way I was spoken to and the responses my father had to go out of his way to get. I would contact the shop Manager ‘Kasey’ but my receipt lists ‘Michael’ as the shop manager. So I guess there’s no clear understanding of who is in charge. They also removed all my Bluetooth settings, assuming to plug in their own phones for who knows what reason, and yes, I also OVERPAID. More
by Victoria
Employees Worked With
Ian Coyle
October 16, 2023
Treated poorly, never heard back from a coward service manager after 1 full week of “it will be ready tomorrow” . So here I am 7 days no truck and another promise. Lost all faith in accountability. Say i manager after 1 full week of “it will be ready tomorrow” . So here I am 7 days no truck and another promise. Lost all faith in accountability. Say it own it do it. 7th Ford and LAST !! More
by Alltree.service
Employees Worked With
Sarah Britt, Ian Coyle, Caitlin Snow
September 21, 2023
Great service excellent staff. the techs were awesome. Caitlin was very helpful when I got there. the techs were awesome. Caitlin was very helpful when I got there. More
by portaginny33
Employees Worked With
Other Employees :
Adam Hoyt, Mohamed Zizi, Sarah Britt, Michael Myette, Ian Coyle, Caitlin Snow
