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228 Reviews of Kelly Ford - Service Center
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September 15, 2012
Always a pleasure dealing with the staff at quick lane, Brian always manages to make time for needed repairs, work done right and at a reasonable price. Well run shop by a professional crew. Brian always manages to make time for needed repairs, work done right and at a reasonable price. Well run shop by a professional crew. More
by Dean Turcotte
Employees Worked With
Brian Trombettto
August 17, 2012
I purchased a Ford Freestyle new in 2007 from Thomas Ford and found it a easy transaction. When the car had a serious malfunction at 42K miles it was repaired under the drivetrain warranty without question. and found it a easy transaction. When the car had a serious malfunction at 42K miles it was repaired under the drivetrain warranty without question. I started using the Quick Lane Tire and Auto Center about 2 years ago and Brian and his staff are great. After purchasing new tires they picked me up at my office so I did not have to walk back to get it. I plan to continue using Thomas Ford and Quick Lane to keep my Freestyle running great. More
by Freestyle2007
Employees Worked With
Brian Trombetto
July 28, 2012
outstanding service experience -- very prompt - informative and polite - proceeded to the sales area -- Tony Lomonte was extremely helpful in locating a vehicle I was interested in that I eventuall informative and polite - proceeded to the sales area -- Tony Lomonte was extremely helpful in locating a vehicle I was interested in that I eventually leased and also handled a sale of a new vehicle to my wife -- both experiences in service and sales were excellent -- More
by marianne tozier
July 18, 2012
They do what they say they are going to do. They are also very cooperative and willing to listen to the customer. And very apologetic when the customer is right. very cooperative and willing to listen to the customer. And very apologetic when the customer is right. More
by Michelineryan
Employees Worked With
Barb, TJ, and Matt in service
July 15, 2012
one of the best service teams on the north shore. I have been driving for forty years and no other dealer treats you like family like the service at quick lane at thomas ford, Brian Trombetto and his staf been driving for forty years and no other dealer treats you like family like the service at quick lane at thomas ford, Brian Trombetto and his staff are fast like a nascar team in and out, and they are the most friendliest bunch of guys I have ever met, top notch all the way. More
by mike m fusion09
July 14, 2012
We brought in a 2011 Ford Focus with 30,300 miles on it with a noise in the suspension and very prominent road noise. She was told she should replace the tires in 2-3 oil changes (15000 to 22500 miles lat with a noise in the suspension and very prominent road noise. She was told she should replace the tires in 2-3 oil changes (15000 to 22500 miles later) and that nothing else is wrong. A few days later, Danvers Motor company (ford dealer) replaced 2 suspension pieces in and a bearing for the same problem (which had not been fixed). A few day later, still not fixed, it was taken to Madden Ford in Norwood MA,the selling dealer, who said it needs a transmission mount, an alignment and 4 new tires and that we would have to pay for the alignment and tires even though the 4 new parts were needed on the car making the alignment and tires covered under the warranty per the fourth edition of the 2011 owners manual. Lastly, there is no service interval for alignments in the manual, though the man at dealer stated there is: wording is align if car pulls substantially to one side or the other" which ours does not. They let my fiance leave in an unsafe vehicle and I want these thing fixed at no cost to me as they are related to failed parts by the manufacturer, the car has been services per the owners manual including tire rotation all by Ford dealers and has never been in an accident or had a road hazard incident. Robert Hurley 413-695-2152 More
by hurley8201
Employees Worked With
Cusomer service adviser
June 11, 2012
Don't go to the Ford Dealership itself but take your car across the street, where my highest recommendation goes to Quick Lane, the Tire and Auto Center associated with Thomas Ford. Brian Trombetto, the se across the street, where my highest recommendation goes to Quick Lane, the Tire and Auto Center associated with Thomas Ford. Brian Trombetto, the service manager, has taken care of the Ford cars and trucks in our family for the past 10 years and has always been reliable and honest. He knows us by name, keeps the records of our repairs in order, tells us when we have a rebate or discount available, advises us when something looks strange underneath, and even told me when my Ford Ranger had reached the end of its life and it was time to say goodbye. Doesn't get more honest than that. I travel overseas a lot and have always felt that my wife's vehicle was in good hands while I was away and that Brian would always steer us straight. AAAAAA++++++ More
by Grisha54
Employees Worked With
Brian Trombetto
June 10, 2012
The service I receive there is always the best. From write up through the repairs, it is top quality both in personnel and workmanship. Always a pleasure to visit. write up through the repairs, it is top quality both in personnel and workmanship. Always a pleasure to visit. More
by labrador97
Employees Worked With
Thomas Abbott
May 12, 2012
Very prompt, fast, friendly and very reasonable costs for service to my 2010 Grand Marquis. This is the only place that I have my car serviced due to the excellant service. service to my 2010 Grand Marquis. This is the only place that I have my car serviced due to the excellant service. More
by tfp19501950
Employees Worked With
Brian Trombetto
May 05, 2012
Thomas Ford is exceptional; I get great value and I friendly service. Honestly and transparency aren't words at the top of everyone's mind when it comes to car sales but I can, hand on heart, say that friendly service. Honestly and transparency aren't words at the top of everyone's mind when it comes to car sales but I can, hand on heart, say that I got both those things from Thomas Ford. I highly recommend. More
by hughespjh
Employees Worked With
Chris Caruso
