Kelly Ford - Service Center

I had an automatic starter put in my Ford Fusion. When I picked up the car I was handed my keys and told I was all set. At that point I had to ask how to use it, i.e. I didn't know you had to hold down the picked up the car I was handed my keys and told I was all set. At that point I had to ask how to use it, i.e. I didn't know you had to hold down the button for at least 2 seconds for it to work. I also had to ask if a problem with the driver's side door had been fixed. Mark should have gone over the work they did and asked if I had any questions; I should not have been the one to ask him about these things. When I went to the cashier it was at that point that I noticed that Mark had not taken off a Ford loyalty program credit I had called earlier about and asked him to make a note of before I picked up my car, so I had to go back to the service area and ask him to take that amount off. While the staff are friendly at this dealer, I have found my experience so far to be similar in that I have been the one to have to ask questions, when the same information should have been volunteered to provide good customer service. More

I used to have my vehicles serviced at different places. I have since discovered that Ford's service center at Thomas Ford is more reliable, and, usually less expensive (or the same). They take an interest I have since discovered that Ford's service center at Thomas Ford is more reliable, and, usually less expensive (or the same). They take an interest in MY vehicle and I fee secure in knowing that they look for possible problems BEFORE they become a BIG problem. More

Even though myford.com failed to make the appointment for me like they said they would, Thomas Ford IMMEDIATELY rectified the situation and got me in at the proper time. As usual, everyone was courteous, ki me like they said they would, Thomas Ford IMMEDIATELY rectified the situation and got me in at the proper time. As usual, everyone was courteous, kind, and efficient, and I was out of there (60,000 mile service and tire rotation) in about an hour. More

I have a 12 year old Sportrac that I still get serviced here. I used to work at several dealerships during high school and college, and that experience taught me that I should never have a vehicle serviced here. I used to work at several dealerships during high school and college, and that experience taught me that I should never have a vehicle serviced at a dealer (after warranty period). However after buying the Sportrac from Thomas, I had several situations where they had the chance to take advantage, but did not. I don't believe the service writers are on commission as is obviously the case with other dealers. They remain an home-town business, trustworthy and competent. More

2013 Ford Fusion; Love the car and service I received at Thomas Ford in Beverly. Went in for a factory recall, new fuel sensor installed. Appointment was for 10:00am and they took it at appointed time and Thomas Ford in Beverly. Went in for a factory recall, new fuel sensor installed. Appointment was for 10:00am and they took it at appointed time and told me it would be an hour or less. Forty-five min. later my car was ready, NO CHARGE. In and out, very little waiting with extremely courtious service. More

Very Happy with the Service, you do not need an appointment. The service is quick and friendly. When walking in, the Manager knows my name and remembers me, it impresses me, and makes me feel lik appointment. The service is quick and friendly. When walking in, the Manager knows my name and remembers me, it impresses me, and makes me feel like an important customer. More

Came to dealership without an appointment (for an oil change and multipoint inspection and tire rotation) and they (Thomas Ford) gladly catered to my needs! Did not have to wait long (about an hour) and change and multipoint inspection and tire rotation) and they (Thomas Ford) gladly catered to my needs! Did not have to wait long (about an hour) and my truck was ready when promised! They even had free coffee and doughnuts while I waited (from DD)! Thanks Brian and the Quicklube personell! Bill Beard More

I have been having cars serviced for more than 50 years and no place has come close to matching the quality of the service my wife and I get from Quick Lane at Thomas Ford. Brian & Chuck, as well as the ot and no place has come close to matching the quality of the service my wife and I get from Quick Lane at Thomas Ford. Brian & Chuck, as well as the other mechanics, are very knowledgeable, always helpful, and never try to sell us something we don't really need. We are delighted with our two Fords (2003 Taurus & 2008 Taurus) and appreciate it that the best possible service facilty is no more than five minutes from our house. We would recommend Quick Lane to anyone. tclark, beverly More

Friendly and accommodating, the service manager and his crew were great. They had to replace an electronic module during a period of severe bad weather. crew were great. They had to replace an electronic module during a period of severe bad weather. More

Thomas has been servicing our cars for the past 15 years. Every time - EVERY TIME - the service has been prompt and fairly priced. The techs always take the time to explain what needs to be done and how much Every time - EVERY TIME - the service has been prompt and fairly priced. The techs always take the time to explain what needs to be done and how much it will cost BEFORE they do the work. I recommend Thomas Ford highly. More