Kelly Ford - Service Center

Service for my Ford F-150 Needed service for my Ford F-150 first time at Kelly Ford new location on Cabot Street in Beverly Massachusetts. Easy quick and convenient drop-off pr Needed service for my Ford F-150 first time at Kelly Ford new location on Cabot Street in Beverly Massachusetts. Easy quick and convenient drop-off procedure for service. Location is also convenient. Big improvement over the older location. More

Very nice repair crew Two day service was needed because some parts needed to be ordered. I was happy to be treated like a normal person. Car was fixed and 6 months later r Two day service was needed because some parts needed to be ordered. I was happy to be treated like a normal person. Car was fixed and 6 months later running fine. More

Very good service Early drop-off was easy and convenient. Pleasant environment. Friendly and courteous. Very helpful with information I requested. Refreshments were wel Early drop-off was easy and convenient. Pleasant environment. Friendly and courteous. Very helpful with information I requested. Refreshments were welcomed after my long day. More

Kelly Ford Service I was treated so well. Oil change and multi point inspection. Lou was terrific and the GM Tom Solone are the best! I will be sure to have my service d I was treated so well. Oil change and multi point inspection. Lou was terrific and the GM Tom Solone are the best! I will be sure to have my service done at Kelly Ford More

Polite service Brian was able to diagnose problem and find the repair. He kept me updated on the progress. I would definitely go back there for all my car services. Brian was able to diagnose problem and find the repair. He kept me updated on the progress. I would definitely go back there for all my car services. More

Courteous service! I recently took my 2017 expedition in to Kelly Ford for some warranty work. The folks behind the counter were courteous and helpful. When the problem I recently took my 2017 expedition in to Kelly Ford for some warranty work. The folks behind the counter were courteous and helpful. When the problem wasn’t solved on the first try they re-did the work in a timely manner without question. Nice folks. More

Go here if you like waiting If you like to wait hours for your car to be fixed, Kelly Ford is the place for you. I made an appointment weeks in advance, telling the employee that If you like to wait hours for your car to be fixed, Kelly Ford is the place for you. I made an appointment weeks in advance, telling the employee that I'd be waiting both when I made the appointment and when I came back for the appointment. A solid three hours later, I got my car back. Save your time and money, buy literally any other car anywhere else. More

Oil change So the staff is extremely competent and professional my only gripe is that I. Made an appointment so I could wait while they changed the oil ..... it So the staff is extremely competent and professional my only gripe is that I. Made an appointment so I could wait while they changed the oil ..... it was 2 hours and 15 mins for an oil change .... too long .... way too long More

Great service department Brian took very good care of me The mechanic did a very good job Brian provided me with a loaner My car was ready when promised and was washed an Brian took very good care of me The mechanic did a very good job Brian provided me with a loaner My car was ready when promised and was washed and windows cleaned Brian made it easy Thanks Mike More

2011 F350 warranty service I brought my 2011 F350 Super Duty in for service work which was covered under the extended warranty. Even though I bought the truck at another Ford de I brought my 2011 F350 Super Duty in for service work which was covered under the extended warranty. Even though I bought the truck at another Ford dealership in New Hampshire, they treated me like I actually bought the truck from them, which says a lot about the dealership as a whole. Now, I could have brought the truck back to the dealership I bought it from and had the work done without paying the $100 deductible since an augment could be made that this was a condition that was present when I bought the truck but out of convenience and the positive experience I had with the service adviser, and the problem being rectified was well worth the $100. Being a mechanic myself and not having much faith in MoCo dealership service departments, I have to say that this review doesn't come lightly, and to actually go out of my way to write this review should say volumes. I will be using Kelly Ford for my future service work and I will update this review as well. More