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228 Reviews of Kelly Ford - Service Center
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July 08, 2019
Good experience. Quick service for car inspection sticker. As usual Brian was friendly. Good to see a familiar face especially since others have left Kelly. Quick service for car inspection sticker. As usual Brian was friendly. Good to see a familiar face especially since others have left Kelly. More
by Budgee
Employees Worked With
Brian Trombetto
July 08, 2019
oil change Great experience. Quick service. Brian friendly as always and easy to work with. Got my truck back in the expected time frame and it was washed as wel Great experience. Quick service. Brian friendly as always and easy to work with. Got my truck back in the expected time frame and it was washed as well. More
by mytruck
Employees Worked With
Brian Trombetto
July 02, 2019
Outstanding service experience Service manager and diesel Techs went above and beyond to get my truck repaired and returned to me in one day. As a small business owner time is criti Service manager and diesel Techs went above and beyond to get my truck repaired and returned to me in one day. As a small business owner time is critical. More
by drichardson
Employees Worked With
Christian and Domenic in service were incredible , Brendan Block
June 05, 2019
Great service- even cleaned the dash board Courteous, professional, and knowledgable- thats the Kelly way. Great coffee and tea. Comfortable waiting area. Washed my car, which it needed, and Courteous, professional, and knowledgable- thats the Kelly way. Great coffee and tea. Comfortable waiting area. Washed my car, which it needed, and it looked great. More
by Mustang
Employees Worked With
Brendan Block
April 24, 2019
Great customer service. Very easy to deal with. I highly recommend Kelly Ford. The customer service from everyone, from the service advisors and mechanics to parts has been outstanding. Brian, the I highly recommend Kelly Ford. The customer service from everyone, from the service advisors and mechanics to parts has been outstanding. Brian, the service advisor I usually deal with, is very good with communicating and resolving any concerns. I always feel comfortable talking through any issues with both Brian and the mechanics and deciding on a course of action. Also, Patrick in parts is always approachable and willing to help with whatever you need. More
by Matt978
April 12, 2019
Airbag recalls They were very courteous to me when I arrived and also the technician treated my car like it was his own and gave it the white glove treatment. I wil They were very courteous to me when I arrived and also the technician treated my car like it was his own and gave it the white glove treatment. I will definitely recommend Kelly Ford to all my friends in our club Mustangs of Massachusetts.. The dealership was also very clean and the coffee was good lol More
by Smarty Marty
February 20, 2019
tecall always the best. brian and the team go way above any expections.i never go anywhere else. they know me, my driving habits ,my car . brian always is my always the best. brian and the team go way above any expections.i never go anywhere else. they know me, my driving habits ,my car . brian always is my go to, andhas been for many years. he is always respectful to any concern i have. he is extremely accommodating . i totally trust him to be candid about any concerns he may have about my car. and i follow his advise. i am more than satisfied with service at kelly. thank you brian More
by hano
Employees Worked With
Brian Trombetto
February 08, 2019
Very professional and very understandable was a pleasure It was a pleasure dealing with lourenzo. In service. He was kind and professional. And a pleasure to work with and i look forward to working with him It was a pleasure dealing with lourenzo. In service. He was kind and professional. And a pleasure to work with and i look forward to working with him in the future More
by Mike67
Employees Worked With
Lourenzo in service
January 05, 2019
Excellent service from beginning to end They found and fixed what no one else could!! Melvin Delem was the best service advisor ever!! Very pleasurable experience very satisfied. Would retu They found and fixed what no one else could!! Melvin Delem was the best service advisor ever!! Very pleasurable experience very satisfied. Would return again More
by Ralph1234
Employees Worked With
Melvin Delem
December 29, 2018
Thinking of not purchasing Ford products I went in for a oil change and was lied to the service manager told me an hour, I got at the service center 12:50Pm waited until 2:40 PM asked the ser I went in for a oil change and was lied to the service manager told me an hour, I got at the service center 12:50Pm waited until 2:40 PM asked the service manager what was going on he said he checked and wasn’t going to be much longer as I looked out of the window I noticed that my Ford Explorer was still in the parking lot. I then asked for my keys and left all he had to do is be honest but instead was lied to waisted 2-1/2 hours of my time. Thinking about not purchasing Ford products because of the rotten service and would advise anyone who is thinking about using Ford. I spent a lot of money for my vehicle and thought the service was part of what I paid for,but it seems like when you buy something from ford there done with you. I owned A GMC sierra and got nothing but great service. That being said the sales people of Ford were absolutely awesome great people that might have to suffer because of the lame careless attitude from the service department. More
by Al’s disappointment
Employees Worked With
Lorenzo
