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230 Reviews of Kelly Ford - Service Center
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August 13, 2019
Worst customer service I’ve ever had! Will never return. Made the appointment 2 weeks in advance for a recall. Appointment was made for 8:15 am was told it would take about 2 hours. Dropped my car off at 6: Made the appointment 2 weeks in advance for a recall. Appointment was made for 8:15 am was told it would take about 2 hours. Dropped my car off at 6:30 am. I filled out the information on the envelope that you put the key in. Said I need the car by 1:pm. When I arrived at 12:15 my car had not been touched. I drove down from New Hampshire to be the loyal customer I have been. When I questioned the service representative he said they ran out of links. Nobody could Call me and let me know. I will never do business with Kelly again. More
by Jh
Employees Worked With
Melvin DeLeon
July 27, 2019
Smooth Made appointment on line. Easy. At appointment everything moved smoothly. No delays or attempts to add services or products. Everyone was polite and Made appointment on line. Easy. At appointment everything moved smoothly. No delays or attempts to add services or products. Everyone was polite and professional. Thank you. More
by Cabot St.
Employees Worked With
Melvin DeLeon
July 08, 2019
Good experience. Quick service for car inspection sticker. As usual Brian was friendly. Good to see a familiar face especially since others have left Kelly. Quick service for car inspection sticker. As usual Brian was friendly. Good to see a familiar face especially since others have left Kelly. More
by Budgee
Employees Worked With
Brian Trombetto
July 08, 2019
oil change Great experience. Quick service. Brian friendly as always and easy to work with. Got my truck back in the expected time frame and it was washed as wel Great experience. Quick service. Brian friendly as always and easy to work with. Got my truck back in the expected time frame and it was washed as well. More
by mytruck
Employees Worked With
Brian Trombetto
July 02, 2019
Outstanding service experience Service manager and diesel Techs went above and beyond to get my truck repaired and returned to me in one day. As a small business owner time is criti Service manager and diesel Techs went above and beyond to get my truck repaired and returned to me in one day. As a small business owner time is critical. More
by drichardson
Employees Worked With
Christian and Domenic in service were incredible , Brendan Block
June 05, 2019
Great service- even cleaned the dash board Courteous, professional, and knowledgable- thats the Kelly way. Great coffee and tea. Comfortable waiting area. Washed my car, which it needed, and Courteous, professional, and knowledgable- thats the Kelly way. Great coffee and tea. Comfortable waiting area. Washed my car, which it needed, and it looked great. More
by Mustang
Employees Worked With
Brendan Block
April 24, 2019
Great customer service. Very easy to deal with. I highly recommend Kelly Ford. The customer service from everyone, from the service advisors and mechanics to parts has been outstanding. Brian, the I highly recommend Kelly Ford. The customer service from everyone, from the service advisors and mechanics to parts has been outstanding. Brian, the service advisor I usually deal with, is very good with communicating and resolving any concerns. I always feel comfortable talking through any issues with both Brian and the mechanics and deciding on a course of action. Also, Patrick in parts is always approachable and willing to help with whatever you need. More
by Matt978
April 12, 2019
Airbag recalls They were very courteous to me when I arrived and also the technician treated my car like it was his own and gave it the white glove treatment. I wil They were very courteous to me when I arrived and also the technician treated my car like it was his own and gave it the white glove treatment. I will definitely recommend Kelly Ford to all my friends in our club Mustangs of Massachusetts.. The dealership was also very clean and the coffee was good lol More
by Smarty Marty
February 20, 2019
tecall always the best. brian and the team go way above any expections.i never go anywhere else. they know me, my driving habits ,my car . brian always is my always the best. brian and the team go way above any expections.i never go anywhere else. they know me, my driving habits ,my car . brian always is my go to, andhas been for many years. he is always respectful to any concern i have. he is extremely accommodating . i totally trust him to be candid about any concerns he may have about my car. and i follow his advise. i am more than satisfied with service at kelly. thank you brian More
by hano
Employees Worked With
Brian Trombetto
February 08, 2019
Very professional and very understandable was a pleasure It was a pleasure dealing with lourenzo. In service. He was kind and professional. And a pleasure to work with and i look forward to working with him It was a pleasure dealing with lourenzo. In service. He was kind and professional. And a pleasure to work with and i look forward to working with him in the future More
by Mike67
Employees Worked With
Lourenzo in service
