Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
230 Reviews of Kelly Ford - Service Center
Sort by
November 30, 2019
Never again will I purchase a car from any Kelly dealership. We have been loyal customers of Kelly dealerships for several decades having bought my very first car from Roland Kelly and many more ove dealership. We have been loyal customers of Kelly dealerships for several decades having bought my very first car from Roland Kelly and many more over the years. Making it easy is not how customers find it when you have your car serviced at least at the Kelly Ford dealership in Beverly. I have had ongoing issues with my radio and heating/AC that will now require a third appointment to locate the problem. Last week we brought my daughters 2016 Ford Fusion for an engine light indicator. After a couple of days in the shop we were told the problem was fuel injector sensor and the cost was over3 hundred dollars the next day the engine light came on again. It took more than a week to get another appointment and 2 more days in the shop. This time the bill was 5 hundred dollars for what John told me was for a repair that basically had no adverse impact on the car. We asked for a courtesy 10 percent discount but was denied by the service manager Melvin. Most consumers expect when your paying top dollar for expert mechanics you bring your car once and the problem is solved but not at Kelly Ford. I will bring my car back for the third time to see if the issue with my heating system can be found. It’s winter after all and it would bice to have heat without wondering if it will be working today or tomorrow or next week. When Kelly Ford claims “we make it easy” I think it means Kelly makes it easy for Kelly to make a profit. Frustrating, irritating and difficult is what Kelly is really all about. More
by Kevin Donaher
Employees Worked With
Melvin DeLeon, John Rappold
November 24, 2019
It’s always nice to go to Ford. They are super friendly, nice place to wait while watching the game and having some coffee. I really love their service and efficiency. nice place to wait while watching the game and having some coffee. I really love their service and efficiency. More
by KaRc
Employees Worked With
Melvin DeLeon
November 03, 2019
If I could have left 0 stars for Melvin, I would have. Brought car in for routine service and to look at damage from a hit and run. Services were completed but Melvin tried to charge for collision parts t Brought car in for routine service and to look at damage from a hit and run. Services were completed but Melvin tried to charge for collision parts that were never authorized. I told him that I had been advised that parts had not been order just the day before. He refused to remove the parts from my bill. I paid for service charges only and Melvin refused to release car without a 15% restocking fee. Had my vehicle towed to a collision center and he gave them a hard time too! He is not equipped for customer service and likes to talk over the customer to get his way. Maybe that is “The Kelly Way”. Bought several vehicles from the previous Thomas Ford as well as had them serviced there. Thanks to Melvin, Kelly Ford has lost a customer forever. More
by Thomas Ford Fan
Employees Worked With
Brian Trombetto, Melvin DeLeon, John Rappold
October 20, 2019
Service Department Service, communication great! Thank you to Melvin, Brian, the gentleman who drove the shuttle and Yasmine. Great team work in weather related power lo Service, communication great! Thank you to Melvin, Brian, the gentleman who drove the shuttle and Yasmine. Great team work in weather related power loss situation. More
by Happy Customer
Employees Worked With
Shuttle Driver, Brian Trombetto, Yasmin Gomez-Bello, Melvin DeLeon
October 16, 2019
Low Tire Pressure I don't know what I'd do without Kelly Ford, they are top notch when it comes to service. I went in distressed because of low tire pressure only to fi I don't know what I'd do without Kelly Ford, they are top notch when it comes to service. I went in distressed because of low tire pressure only to find i ran over a nail in my tire while driving. I thank them for their fast courteous service they were wonderful More
by Wendy44gail
September 30, 2019
Melvin was very helpful when working with my schedule conflicts and helping with rental, when needing work done on my car. Wish I didn’t have to wait so long to get a technician appointment,however. Firs conflicts and helping with rental, when needing work done on my car. Wish I didn’t have to wait so long to get a technician appointment,however. First available was about 10 days out from when I was asking. More
by SAR
Employees Worked With
Melvin DeLeon
September 27, 2019
Great and friendly service Modern new facility and friendly service advisors Make for a great auto service experience. Airbag recall done quickly and proficiently. Plus they wa Modern new facility and friendly service advisors Make for a great auto service experience. Airbag recall done quickly and proficiently. Plus they wash your car! More
by Gregg
Employees Worked With
Mike Walsh, John Rappold
August 27, 2019
Great Service Vehicle went for air bag lamp and was fixed the same day, great friendly service. I always bring my ford vehicles there to be serviced. Vehicle went for air bag lamp and was fixed the same day, great friendly service. I always bring my ford vehicles there to be serviced. More
by Skip360
Employees Worked With
Brendan Block
August 27, 2019
Very accommodating and efficient. I came in for routine maintenance because of the easy access as a Beverly resident. Was also concerned about a scraping noise. Although the news I re I came in for routine maintenance because of the easy access as a Beverly resident. Was also concerned about a scraping noise. Although the news I received went beyond “routine” since it was determined I was in dire need of brakes, the staff were quick to tackle the job. And made me rest a little easier because of their swift attention to the job. More
by JerseyGirl03
Employees Worked With
John Rappold
August 19, 2019
Quick and professional services Dropped the car off on Thursday before the scheduled maintenance and by Friday morning was done ready to go in the morning Thanks and good job. Dropped the car off on Thursday before the scheduled maintenance and by Friday morning was done ready to go in the morning Thanks and good job. More
by Lausimonbv
Employees Worked With
Brian Trombetto, Isaac Bruton, Lou Belli, Melvin DeLeon
