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Kelly Ford - Service Center

Beverly, MA

4.1
228 Reviews
Call Service Center (978) 922-0059

228 Reviews of Kelly Ford - Service Center

Sort by
August 16, 2024

Communication with phone calls, No return phone calls after leaving 4 messages. 1 being to the service Manager. More

by Jpshe1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brain
Report | Print
August 16, 2024

The mechanic was terrific. Very knowledgeable and took the time to correct my issues and explain them in detail so I could understand them. More

by edwardpreble
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mechanic
Report | Print
Aug 27, 2024 -

Kelly Ford responded

Thanks, Edward! We’re pleased to hear that our mechanic provided knowledgeable and detailed explanations to address your issues. We appreciate your recognition of their efforts and are glad to know you had a positive experience. Please do not hesitate to reach out if there is anything else we can do for you!

August 02, 2024

Very good service writer Brian Palmer. Easy check in and check out. Service on vehicle was good. More

by John3333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Palmer
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Aug 13, 2024 -

Kelly Ford responded

So happy to hear that., John! It is great that you had the chance to work with Brian and he made sure you and your Ford were well taken care of. Thank you so much for taking the time to share this with us!

June 07, 2024

Kelly Ford service center provided excellent service. The service advisor Mike kept me updated every step of the way. They even offered me a loaner car. I would highly recommend Kelly Ford for sales and More

by Elaine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Pelletier
Report | Print
Jun 10, 2024 -

Kelly Ford responded

Thank you, Elaine! We're pleased to hear that you had an excellent service visit at Kelly Ford and that Mike kept you informed throughout the process. Providing exceptional service is always our goal, and we're thrilled to know that we met your expectations. Your recommendation means a lot to us, and we look forward to serving you again in the future!

June 01, 2024

No matter how many times I have spoken to people in person in the service department at Kelly Ford that I don't have a problem with my taillight and I have never brought my Ford Edge to Kelly Ford for More

by jfioravanti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jane, Casey
Report | Print
Jun 04, 2024 -

Kelly Ford responded

We are sorry to learn about this, jfioravanti. Please feel free to reach out to us directly at 978-922-0059 so we can look into this further. Thank you!

May 17, 2024

Great service advice and very helpful. Got me in on time and did a great job. More

by pmgoss18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted Pineault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Pelletier
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May 20, 2024 -

Kelly Ford responded

Thank you so much, pmgoss18! We're thrilled to hear that you received great service and helpful advice during your visit. Our team is dedicated to providing timely and excellent service, and it's wonderful to know that we met your expectations. If you need any further assistance, please don't hesitate to reach out. We look forward to serving you again!

March 11, 2024

I've been doing business with Kelly Ford for Years and they have always treated me right the service and the people are great!! More

by George71229
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Pelletier
Report | Print
Mar 20, 2024 -

Kelly Ford responded

We certainly appreciate your loyalty, George! It is great to know that Mike and the service team continue to take excellent care of you! Please do not hesitate to reach out if there is anything else we can do for you!

March 02, 2024

The service on my F-150 was done in an hour. Very friendly and honest staff. More

by T-Dub
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ambrose Orlando
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Labrecque
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Pelletier
Report | Print
Mar 05, 2024 -

Kelly Ford responded

So happy to learn that your F-150 was taken care of in such a timely manner! It is great that everything ran so smoothly and everyone was so helpful and friendly! Thank you so much, T-dub! We appreciate your support!

February 12, 2024

Communication and accountability for repairs are lacking honesty lacking and technical service lacking. An overall bad experience where something was broken by the technician now became an expense for us to More

by carmitstead
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Deb Pyrro
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Coyle
3.0
This rating includes all reviews, with more weight given to recent reviews.
Ted Pineault
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Hoyt, Casey McCormack
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Feb 26, 2024 -

Kelly Ford responded

We are sorry to learn about this, Carmitstead. Please feel free to reach out to us directly at 978-922-0059 so we can look into this further. Thank you!

February 03, 2024

Car ready when promised. clear explanation of service vist.My only complaint is the waiting area seats are terrible.I have to thank Ted in service for setting up appointment. More

by ipsf71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted Pineault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Pelletier
Report | Print
Feb 07, 2024 -

Kelly Ford responded

Thank you, ipsf741, for sharing your service experience with us! We're glad to hear that your car was ready when promised and that you received a clear explanation of the service visit. We apologize for any inconvenience caused by the waiting area seats not meeting your expectations. Your comfort is important to us, and we'll certainly take your feedback into consideration! We'll be sure to pass along your appreciation to Ted in service for setting up your appointment. If you have any further questions or concerns, please feel free to reach out to us!

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