Kelly Ford

We were greeted as we walked in the door and from the start the salesman was friendly and helpful in directing us to the vehicle we were interested in. While the process was long, four hours, everyone k start the salesman was friendly and helpful in directing us to the vehicle we were interested in. While the process was long, four hours, everyone kept us involved in the process to finalize the trade in price and explain the details of coming to the end figures. The service people are also very accommodating. More

I have bought numerous vehicles in my lifetime and many of them have been with Thomas Ford. My recent purchase was the best ever. I had the pleasure of having Tony Lamonte as my salesman, he couldn't of be of them have been with Thomas Ford. My recent purchase was the best ever. I had the pleasure of having Tony Lamonte as my salesman, he couldn't of been more helpful, from his knowledge of all the vehicles on the lot to assisting me in getting the best deal. Tony is what I call a "regular guy", no high pressure and a pleasure to deal with. I also had the same experience dealing with Business Manager Gary Sbordone and office Manager Nancy Putnam. Thank you Thomas Ford and I will tell all my friends about my experience and send them your way when they need a vehicle. Paul P. Beverly, Ma. More

This was my first service visit for my 2013 Ford Focus, purchased new last year with excellent help and advice from Ambrose Orlando on the car itself and Gary Sbordone on the financing. The recent service purchased new last year with excellent help and advice from Ambrose Orlando on the car itself and Gary Sbordone on the financing. The recent service included an oil change, fluid checks, tire rotation, and repair of a tire with a slow leak. Kevin Sgro handled everything professionally, quickly, thoroughly, and in a very friendly manner too. Kevin, Ambrose, and Gary are the among the main reasons I have recommended Thomas Ford to at least a dozen people this past year alone. Kevin also saw to it that a small bolt from under the front fender that I lost (when I accidentally tapped the front of the vehicle) was replaced during my service visit. The car is GREAT ---- love driving it and it suits me perfectly. I'm also getting terrific gas mileage. Having the service done right at Thomas Ford gives me great confidence that I'm going to be driving this car for many years to come. Thomas Ford is what I would call a "downtown" business----not some sleek "auto mile" showroom that tries to make you feel like you're in the mezzanine of a Las Vegas hotel. They put their money in people and the products, not interior design. (That is not to say that I was in any way uncomfortable there------the waiting room, TV. complimentary coffee, reading materials are all fine............just not overly fancy.) It's a "real" dealership and service department, with honest, highly competent, friendly people who really know their products and do their best to match you with the right one. More

Always a gentleman, Brian made sure that my "once every 3 month" oil and filter change was performed without any problem and I was on my way in just over an hour. I love my 2006 Ford Explorer with on every 3 month" oil and filter change was performed without any problem and I was on my way in just over an hour. I love my 2006 Ford Explorer with only 33,300 miles and runs perfectly! More

My life was changing and I was getting a divorce and selling my home...A year before the selling of my home I met Ambrose and told him what I was looking for and what I wanted....Ambrose kept in touch w selling my home...A year before the selling of my home I met Ambrose and told him what I was looking for and what I wanted....Ambrose kept in touch with me for what seemed a year and we checked in and I let him no where I was money wise...To have someone call you to see how things were going...and I was able to let him know where I stood time frame to buy the car....Well things didn't work out money wise ....The nite before I was suppose to meet Ambrose my brother and I were looking in the ford parking lot looking at cars....Then out came this man who was polite and the minute he started talking I new he was Ambrose....This was the first time we met all the other times we were on the phone...He started to show me cars....and I took the 2004 ford focus for a ride with Ambrose .and I bought it that day....If it wasn't for Ambrose and staying in touch for a year....I don't think I would have bought a ford.....But I am so happy with my car that I would recommend you and I have...You see I don't know much about cars, but Ambrose did and told me everything I needed to know and I was treated like a person not like a number...Ford reminds me of a family and you get that relaxed feeling when you go there....So I have to thank Ambrose Orlando thank you for your help with finding my car that im in love with....and that year that you stayed in touch...THANK YOU Linda Brown More

Thomas Ford took my Windstar twice with in a weeks time for two different issues. They called as promised with an realistic estimate and explained the cost. The fianl price was as estimated and they finish for two different issues. They called as promised with an realistic estimate and explained the cost. The fianl price was as estimated and they finished the work on time. On the second problem she explained why it occurred and how to prevent it from possibly happening again. We are not new customers, due to a part availability problem and scheduling problem during a Ford recall of the this van (for the axle), we went to another dealer for a while. Thomas ford has regained my customer loyalty and I think this time we are back to stay. They are great people and want to do right by the customer and the brand. Thank you JH More

I had an automatic starter put in my Ford Fusion. When I picked up the car I was handed my keys and told I was all set. At that point I had to ask how to use it, i.e. I didn't know you had to hold down the picked up the car I was handed my keys and told I was all set. At that point I had to ask how to use it, i.e. I didn't know you had to hold down the button for at least 2 seconds for it to work. I also had to ask if a problem with the driver's side door had been fixed. Mark should have gone over the work they did and asked if I had any questions; I should not have been the one to ask him about these things. When I went to the cashier it was at that point that I noticed that Mark had not taken off a Ford loyalty program credit I had called earlier about and asked him to make a note of before I picked up my car, so I had to go back to the service area and ask him to take that amount off. While the staff are friendly at this dealer, I have found my experience so far to be similar in that I have been the one to have to ask questions, when the same information should have been volunteered to provide good customer service. More

I am given Thomas Ford an Excellent rating as I purchased a 2009 Ford Escape from Ambose Orlando and after going there a couple different times before deciding for sure which vehicle I wanted I was treated v a 2009 Ford Escape from Ambose Orlando and after going there a couple different times before deciding for sure which vehicle I wanted I was treated very nice by each employee I came into contact with. One of the times there Ambie was on a test drive with another customer and Tony stepped right up to help me instead of leaving me waiting. From the beginning process to the day I picked my new vehicle up I had great help from all including Jeff and Gary and this is my second purchase at Thomas Ford and it will be my next vehicles dealership with out hesitation. All keep up the great work and I will let all my family and friends know how great of a dealership Thomas Ford of Beverly is. More

I used to have my vehicles serviced at different places. I have since discovered that Ford's service center at Thomas Ford is more reliable, and, usually less expensive (or the same). They take an interest I have since discovered that Ford's service center at Thomas Ford is more reliable, and, usually less expensive (or the same). They take an interest in MY vehicle and I fee secure in knowing that they look for possible problems BEFORE they become a BIG problem. More

Even though myford.com failed to make the appointment for me like they said they would, Thomas Ford IMMEDIATELY rectified the situation and got me in at the proper time. As usual, everyone was courteous, ki me like they said they would, Thomas Ford IMMEDIATELY rectified the situation and got me in at the proper time. As usual, everyone was courteous, kind, and efficient, and I was out of there (60,000 mile service and tire rotation) in about an hour. More