Kelly Ford

Always a gentleman, Brian made sure that my "once every 3 month" oil and filter change was performed without any problem and I was on my way in just over an hour. I love my 2006 Ford Explorer with on every 3 month" oil and filter change was performed without any problem and I was on my way in just over an hour. I love my 2006 Ford Explorer with only 33,300 miles and runs perfectly! More

My life was changing and I was getting a divorce and selling my home...A year before the selling of my home I met Ambrose and told him what I was looking for and what I wanted....Ambrose kept in touch w selling my home...A year before the selling of my home I met Ambrose and told him what I was looking for and what I wanted....Ambrose kept in touch with me for what seemed a year and we checked in and I let him no where I was money wise...To have someone call you to see how things were going...and I was able to let him know where I stood time frame to buy the car....Well things didn't work out money wise ....The nite before I was suppose to meet Ambrose my brother and I were looking in the ford parking lot looking at cars....Then out came this man who was polite and the minute he started talking I new he was Ambrose....This was the first time we met all the other times we were on the phone...He started to show me cars....and I took the 2004 ford focus for a ride with Ambrose .and I bought it that day....If it wasn't for Ambrose and staying in touch for a year....I don't think I would have bought a ford.....But I am so happy with my car that I would recommend you and I have...You see I don't know much about cars, but Ambrose did and told me everything I needed to know and I was treated like a person not like a number...Ford reminds me of a family and you get that relaxed feeling when you go there....So I have to thank Ambrose Orlando thank you for your help with finding my car that im in love with....and that year that you stayed in touch...THANK YOU Linda Brown More

Thomas Ford took my Windstar twice with in a weeks time for two different issues. They called as promised with an realistic estimate and explained the cost. The fianl price was as estimated and they finish for two different issues. They called as promised with an realistic estimate and explained the cost. The fianl price was as estimated and they finished the work on time. On the second problem she explained why it occurred and how to prevent it from possibly happening again. We are not new customers, due to a part availability problem and scheduling problem during a Ford recall of the this van (for the axle), we went to another dealer for a while. Thomas ford has regained my customer loyalty and I think this time we are back to stay. They are great people and want to do right by the customer and the brand. Thank you JH More

I had an automatic starter put in my Ford Fusion. When I picked up the car I was handed my keys and told I was all set. At that point I had to ask how to use it, i.e. I didn't know you had to hold down the picked up the car I was handed my keys and told I was all set. At that point I had to ask how to use it, i.e. I didn't know you had to hold down the button for at least 2 seconds for it to work. I also had to ask if a problem with the driver's side door had been fixed. Mark should have gone over the work they did and asked if I had any questions; I should not have been the one to ask him about these things. When I went to the cashier it was at that point that I noticed that Mark had not taken off a Ford loyalty program credit I had called earlier about and asked him to make a note of before I picked up my car, so I had to go back to the service area and ask him to take that amount off. While the staff are friendly at this dealer, I have found my experience so far to be similar in that I have been the one to have to ask questions, when the same information should have been volunteered to provide good customer service. More

I am given Thomas Ford an Excellent rating as I purchased a 2009 Ford Escape from Ambose Orlando and after going there a couple different times before deciding for sure which vehicle I wanted I was treated v a 2009 Ford Escape from Ambose Orlando and after going there a couple different times before deciding for sure which vehicle I wanted I was treated very nice by each employee I came into contact with. One of the times there Ambie was on a test drive with another customer and Tony stepped right up to help me instead of leaving me waiting. From the beginning process to the day I picked my new vehicle up I had great help from all including Jeff and Gary and this is my second purchase at Thomas Ford and it will be my next vehicles dealership with out hesitation. All keep up the great work and I will let all my family and friends know how great of a dealership Thomas Ford of Beverly is. More

Even though myford.com failed to make the appointment for me like they said they would, Thomas Ford IMMEDIATELY rectified the situation and got me in at the proper time. As usual, everyone was courteous, ki me like they said they would, Thomas Ford IMMEDIATELY rectified the situation and got me in at the proper time. As usual, everyone was courteous, kind, and efficient, and I was out of there (60,000 mile service and tire rotation) in about an hour. More

I used to have my vehicles serviced at different places. I have since discovered that Ford's service center at Thomas Ford is more reliable, and, usually less expensive (or the same). They take an interest I have since discovered that Ford's service center at Thomas Ford is more reliable, and, usually less expensive (or the same). They take an interest in MY vehicle and I fee secure in knowing that they look for possible problems BEFORE they become a BIG problem. More

I have a 12 year old Sportrac that I still get serviced here. I used to work at several dealerships during high school and college, and that experience taught me that I should never have a vehicle serviced here. I used to work at several dealerships during high school and college, and that experience taught me that I should never have a vehicle serviced at a dealer (after warranty period). However after buying the Sportrac from Thomas, I had several situations where they had the chance to take advantage, but did not. I don't believe the service writers are on commission as is obviously the case with other dealers. They remain an home-town business, trustworthy and competent. More

2013 Ford Fusion; Love the car and service I received at Thomas Ford in Beverly. Went in for a factory recall, new fuel sensor installed. Appointment was for 10:00am and they took it at appointed time and Thomas Ford in Beverly. Went in for a factory recall, new fuel sensor installed. Appointment was for 10:00am and they took it at appointed time and told me it would be an hour or less. Forty-five min. later my car was ready, NO CHARGE. In and out, very little waiting with extremely courtious service. More

Very Happy with the Service, you do not need an appointment. The service is quick and friendly. When walking in, the Manager knows my name and remembers me, it impresses me, and makes me feel lik appointment. The service is quick and friendly. When walking in, the Manager knows my name and remembers me, it impresses me, and makes me feel like an important customer. More