Kelly Ford

Amazing Team This is the second time I am purchasing a vehicle from Thomas Ford. The Team is absolutely AMAZING, FRIENDLY, OUTGOING, and want to help you get a ca This is the second time I am purchasing a vehicle from Thomas Ford. The Team is absolutely AMAZING, FRIENDLY, OUTGOING, and want to help you get a car that fits you right. I walked into Thomas Ford knowing what I wanted, color, style, and everything else both times I went there. Ambie sold me my first car, and I just needed to go back to get another car from them after my 1st car got totaled in a bad accident in November. Tony/Ambie sold me my second car. Tony did most of the work, but Ambie was the reason I came back. Gary is the financial guy and he really knows his stuff. Unlike other dealerships these people are not a pain in the xxx, and the import they give actually helps you the customer out. They tell you how it is. I would go back time and time again to keep buying cars from these guys. This is a Top-Notch dealership. More

serviceeeee excellent service friendly very nice perfect service RECOMMENDED +++++AAAA+++++ THANKS BARBARA PADGETT EXECENT SERVICE THANKSSSS I love it!!! employed excellent service friendly very nice perfect service RECOMMENDED +++++AAAA+++++ THANKS BARBARA PADGETT EXECENT SERVICE THANKSSSS I love it!!! employed is very nice and friendly loved Thomas ford and service More

Fast and Honest Service! My Sales Consultant, Tony Lomonte, was top-notch from the moment I called to schedule an appointment until the moment I drove off the lot with my new My Sales Consultant, Tony Lomonte, was top-notch from the moment I called to schedule an appointment until the moment I drove off the lot with my new Explorer. He found the vehicle my wife and I were looking for, gave us a fair value for our trade, helped us negotiate a fair value for the new vehicle, and made the car-buying process as easy as possible. Tony was courteous, diligent, and, in my opinion, genuinely cared about making sure I was happy with the service and with the new vehicle we chose. Absolutely a great guy!! More

buying new we waited half an hour tobe waited on .we were helped by a very knowledgeable salesperson. He asked many questions to get what we really wanted. we waited half an hour tobe waited on .we were helped by a very knowledgeable salesperson. He asked many questions to get what we really wanted. More

The customer is always (nearly, anyway) right. I went in for oil change with coupon for reduced price. I did not realise that the coupon price was for a 4 cylinder engine. My 6 cylinder takes ano I went in for oil change with coupon for reduced price. I did not realise that the coupon price was for a 4 cylinder engine. My 6 cylinder takes another quart of oil so the price on the bill was and should be higher. I asked why the bill was higher and the service manager explained, then without skipping a beat, the service manager crossed out the price and wrote in the lower coupon price. More

Great experience at Thomas Ford I’d like to share a great experience I recently had with Thomas Ford in Beverly. I decided it was time to replace my eleven year old car with one of I’d like to share a great experience I recently had with Thomas Ford in Beverly. I decided it was time to replace my eleven year old car with one of those small crossover SUVs I’ve been seeing around town. I scoured the car review websites and learned that the 2014 Ford Escape was one of the top rated small SUVs. My search brought me to a few car dealers on the north shore. The cars I drove were all very nice and I think I would have been happy with any of them; however, walking into Thomas Ford gave me a feeling of genuine friendliness, sort of like what car dealers were like many years ago. I was greeted by Ambrose Orlando, who would become my sales consultant. Ambrose went over the finer points of the Escape and did so in a knowledgeable and enthusiastic manner. I did not feel pressured to make a decision that day, but, based on what I had learned on my own about the Escape and what Ambrose was telling me, I was ready for a test drive. It went well…a sporty, quick handling tight drive and enough power for me. I wasn’t quite ready to make that final decision, so during the week I test drove some other small SUV’s. It came down to two cars – the Escape and (ok, I’ll say it) the Honda CRV. Both great cars. With almost everything being equal in the performance of the cars I test drove, what sold me on the Escape was the extras in the interior like Sirius Radio and the Ford Sync technology. Also, the great customer service I received from Ambrose Orlando and Thomas Ford helped me to my final decision. I’d also like to give a thumbs up to Finance Manager, Gary Sbordone, who patiently guided me through all the paperwork needed to lease my new Escape. I’m confident I made a good decision in choosing Thomas Ford, and, best of all, I’m enjoying driving my new 2014 Escape . More

Quick Lane I had my car serviced the other day, and the service was great. i took me right away, no surprises and very friendly. I like the location the staff w I had my car serviced the other day, and the service was great. i took me right away, no surprises and very friendly. I like the location the staff was very helpful. I will certainly return in the future. Paul More

all around friendly place I have found Thomas Ford to be a family of friends to be around and a pleasure to see when my truck needs service. I have also come to depend on Barba I have found Thomas Ford to be a family of friends to be around and a pleasure to see when my truck needs service. I have also come to depend on Barbara to over see the repairs being done while my safety is most important. I would recommend all to come to the service dept. and see how these friends keep the word "family" in this fine dealership. philip s. re More

Recall service The service manager, Barbara Padgett, was very accommodating in setting up the appointment, explaining the recall and completing the work when promise The service manager, Barbara Padgett, was very accommodating in setting up the appointment, explaining the recall and completing the work when promised. As a long time customer, it is nice to do business with a service department that is consistently efficient and helpful. More