Kelly Ford

No worth the time of the visit I brought my truck in for maintenance primarily changeing of fluids ,brake front and rear differential, transmission fluid, transfer case fluid and co I brought my truck in for maintenance primarily changeing of fluids ,brake front and rear differential, transmission fluid, transfer case fluid and coolant fluid changed. Also I said I was having problems with my power locks I had changed the fuse multiple times and new there must be a short i told them this when I handed them the cleet's there was also two cleats in the bed that needed one bolt each one was stripped out.the last thing that needed to be looked at was two factory recalls on the truck. They told me it would be one day. When they called and said the truck was all done. So when I came in to get the keys and pay the bill the service manager had told me the only fluid they changed was the transmission fluid and that they checked the fuse on the locks and that's it after I told them I knew it wasn't the fuse they claimed that all there fluid changing machines were broken. In the end I lost my truck for a day of work for nothing to get repaired they didn't need any machines to fix the cleet's so why didn't they fix them needless to say I will never be going there again I took it to Ipswich and they fixed everything and were fantastic More

Easiest car purchase we have ever made! We found this car shopping experience the easiest we had ever encounted! It was a no pressure sale. The facts were clearly presented to us. We were sh We found this car shopping experience the easiest we had ever encounted! It was a no pressure sale. The facts were clearly presented to us. We were shown the incentives and how the price was set on the car. When we indicated we wanted to go home and think things over there was no attempt to stop us. We were encouraged to take our time. We really appreciated this! More

Excellent experience Just bought a new Ford Escape there. Knowledgable sales staff (Tony) and very helpful finance staff. No pressure and personal service. Very good ex Just bought a new Ford Escape there. Knowledgable sales staff (Tony) and very helpful finance staff. No pressure and personal service. Very good experience all around. More

pleased customer Brought my Ford Escape (2005) in for recall work and staff couldn"t have been nicer or more accomodating. Would certainly recommend to my friends Brought my Ford Escape (2005) in for recall work and staff couldn"t have been nicer or more accomodating. Would certainly recommend to my friends More

Second Purchase I had a 2012 Ford Fusion, purchased at Thomas Ford. I traded it for a 2015 Ford Fusion. I was impressed with the changes between the two model years I had a 2012 Ford Fusion, purchased at Thomas Ford. I traded it for a 2015 Ford Fusion. I was impressed with the changes between the two model years. The salesperson with whom I dealt was very helpful, polite and enthusiastic. I had no problems with my first Ford, so bying a second from the same dealer must tell you something - good. More

Amazing Team This is the second time I am purchasing a vehicle from Thomas Ford. The Team is absolutely AMAZING, FRIENDLY, OUTGOING, and want to help you get a ca This is the second time I am purchasing a vehicle from Thomas Ford. The Team is absolutely AMAZING, FRIENDLY, OUTGOING, and want to help you get a car that fits you right. I walked into Thomas Ford knowing what I wanted, color, style, and everything else both times I went there. Ambie sold me my first car, and I just needed to go back to get another car from them after my 1st car got totaled in a bad accident in November. Tony/Ambie sold me my second car. Tony did most of the work, but Ambie was the reason I came back. Gary is the financial guy and he really knows his stuff. Unlike other dealerships these people are not a pain in the xxx, and the import they give actually helps you the customer out. They tell you how it is. I would go back time and time again to keep buying cars from these guys. This is a Top-Notch dealership. More

serviceeeee excellent service friendly very nice perfect service RECOMMENDED +++++AAAA+++++ THANKS BARBARA PADGETT EXECENT SERVICE THANKSSSS I love it!!! employed excellent service friendly very nice perfect service RECOMMENDED +++++AAAA+++++ THANKS BARBARA PADGETT EXECENT SERVICE THANKSSSS I love it!!! employed is very nice and friendly loved Thomas ford and service More

Fast and Honest Service! My Sales Consultant, Tony Lomonte, was top-notch from the moment I called to schedule an appointment until the moment I drove off the lot with my new My Sales Consultant, Tony Lomonte, was top-notch from the moment I called to schedule an appointment until the moment I drove off the lot with my new Explorer. He found the vehicle my wife and I were looking for, gave us a fair value for our trade, helped us negotiate a fair value for the new vehicle, and made the car-buying process as easy as possible. Tony was courteous, diligent, and, in my opinion, genuinely cared about making sure I was happy with the service and with the new vehicle we chose. Absolutely a great guy!! More

buying new we waited half an hour tobe waited on .we were helped by a very knowledgeable salesperson. He asked many questions to get what we really wanted. we waited half an hour tobe waited on .we were helped by a very knowledgeable salesperson. He asked many questions to get what we really wanted. More

The customer is always (nearly, anyway) right. I went in for oil change with coupon for reduced price. I did not realise that the coupon price was for a 4 cylinder engine. My 6 cylinder takes ano I went in for oil change with coupon for reduced price. I did not realise that the coupon price was for a 4 cylinder engine. My 6 cylinder takes another quart of oil so the price on the bill was and should be higher. I asked why the bill was higher and the service manager explained, then without skipping a beat, the service manager crossed out the price and wrote in the lower coupon price. More