Kelly Ford

Positive experience Robert, John and Gary were all very friendly and responsive to our specific choices. We are both happy with our experience and the car we got. Robert, John and Gary were all very friendly and responsive to our specific choices. We are both happy with our experience and the car we got. More

My first buying experience. Very positive experience. Ambrose was very helpful. It was my first solo buy. He made it so simple. Very friendly staff. So glad I chose this dealer Very positive experience. Ambrose was very helpful. It was my first solo buy. He made it so simple. Very friendly staff. So glad I chose this dealer More

Service I was very pleased with the service department, they were very helpful in accommodating me with my schedule and my vehicle was done when they estimate I was very pleased with the service department, they were very helpful in accommodating me with my schedule and my vehicle was done when they estimated it would be. More

Service Good service Pleasant and efficient. I will go back and recommend this dealership to my friends. I've been to other places and this dealership give Good service Pleasant and efficient. I will go back and recommend this dealership to my friends. I've been to other places and this dealership gives personal attention. All in all, a satisfying experience. More

A pleasant experience! The staff at Kelly Ford service dept are professional and accommodating . I am pleased with there service. I don't take my vehicles anywhere else. The staff at Kelly Ford service dept are professional and accommodating . I am pleased with there service. I don't take my vehicles anywhere else. More

Friendly and pleasant sales reps. I dealt with Francis Silva and John Celesk. Francis started me out with a test drive of a Ford Escape and info. Pricing came next. At the Time Ford wa I dealt with Francis Silva and John Celesk. Francis started me out with a test drive of a Ford Escape and info. Pricing came next. At the Time Ford was offering discounts and incentives. It was good timing for me. They were quite fair with my CR-V trade in. Next I had an issue with space in the car for my business. Francis drove the car to my house so I could see if my equipment for my business would all fit in the car. He insisted he drive to me so I wouldn't have to deal with the road traffic that was happening around Kelly Ford. That in my eyes was over and beyond his job description. I took that evening to decide that it would be the right car. The next day I wanted to move forward. It was Francis' day off. That's when John stepped up to the plate. He located a vehicle of the color I wanted and the next day we sealed the deal. On Saturday, they had the car ready and Francis went over the entire panel of buttons and info. so that I could operate my new car. Not once did Francis or John drag their feet, give false information, or play the"let's make a deal" game that other dealerships do. It was an easy, pleasant, positive, experience. I felt that whatever they could do to make things easy for me, they did. Thank you Francis and John. Elaine M.Bonaiuto More

BEST OF THE BEST First you need to understand that my husband and I do not make decisions easily. When i sent a request John at Kelly Ford for a F150, I received an e First you need to understand that my husband and I do not make decisions easily. When i sent a request John at Kelly Ford for a F150, I received an email within 30 minutes stating what was available. Believe it or not, this was all done while my husband and I were boating. He requested information about our trade to make the information readily available upon our arrival. We were greeted by Lee and John, Two ROCK STARS!! We were not planning on buying that day. We would rather have sleepless nights and stress when we purchase something (HAHA). However, Lee was so good at explaining everything to us, the test drive was FUN, we connected right away. Upon walking back to the office, I got a text from my husband that said to me" you are the finical adviser, make it happen." John then proceeded to make sure all was going well. WELL IT WENT WELL, WE BOUGHT THAT NIGHT! They closed at 8pm and we did not leave until 9:15, Never once did we feel pressure, It was all GOOD. Thank you Kelly! More

new purchase found f150 on web site. phone call 1st thing in morning to see when I wanted to come in. Rob, totally professional. knows his mv's shows options/how t found f150 on web site. phone call 1st thing in morning to see when I wanted to come in. Rob, totally professional. knows his mv's shows options/how things work. doesn't make phony small talk. More

low pressure and enjoyable buying experience My daughter found a CPO Ford escape that she was interested in so we made an appointment to test drive. We arrived at the agreed to time and were imme My daughter found a CPO Ford escape that she was interested in so we made an appointment to test drive. We arrived at the agreed to time and were immediately greeted at the dealership and took the car out. She liked the car so we proceeded to the negotiating process. We were given a fair price and fair trade for her car, consummated the deal all in about 2hrs. Very friendly staff and very transparent process. More

Second Escape....new dealer....great experience Thanks to Fran Silva, John Celesk, and Gary Sbordone, a fantastic sales team who made the process of leasing my 2017 Escape a pleasurable experience. Thanks to Fran Silva, John Celesk, and Gary Sbordone, a fantastic sales team who made the process of leasing my 2017 Escape a pleasurable experience. Both Fran and John worked together to get the exact car I wanted, in my case, factory ordered. My car arrived at Kelly Ford on the exact day John Celesk said it would. Fran Silva spent some quality time with me going over the new and improved features of the 2017 Escape. He even washed my Weather Tech mats before putting them in the new car! Gary Sbordone wrapped up the financing details making it possible to drive away in my new Escape. Because of Fran, John and Gary, Kelly Ford has my loyalty.. More