Kelly Ford

Outstanding service experience Service manager and diesel Techs went above and beyond to get my truck repaired and returned to me in one day. As a small business owner time is criti Service manager and diesel Techs went above and beyond to get my truck repaired and returned to me in one day. As a small business owner time is critical. More

Visited and Purchased We decided it was time to purchase a new SUV. We were interested in the Ford Escape because it had more of the features we wanted e.g. power passenger We decided it was time to purchase a new SUV. We were interested in the Ford Escape because it had more of the features we wanted e.g. power passenger seat, turbocharged 2.0 liter engine etc. we sat down with the salesman Bruno Caetano and explained what we wanted and what we were willing to spend He was very professional and straightforward. He and his support team, I.e. manager, GM, and BM put together a deal that we liked. We purchased our Escape there. They gave us no reason to visit any further dealerships The young lady, Yasmin, working the front desk was super. More

NIce Experience The team at Kelly helped us into our new Car, without feeling stressed or pressured.. They were all very informative and Friendly. The process was a The team at Kelly helped us into our new Car, without feeling stressed or pressured.. They were all very informative and Friendly. The process was a pleasure. More

Great service- even cleaned the dash board Courteous, professional, and knowledgable- thats the Kelly way. Great coffee and tea. Comfortable waiting area. Washed my car, which it needed, and Courteous, professional, and knowledgable- thats the Kelly way. Great coffee and tea. Comfortable waiting area. Washed my car, which it needed, and it looked great. More

New vehicle purchase Friendly staff and were willing to negotiate fairly in order to get to a reasonable number for a lease. I would recommend this dealer for anyone looki Friendly staff and were willing to negotiate fairly in order to get to a reasonable number for a lease. I would recommend this dealer for anyone looking for a new Ford vehicle More

Worse experince EVER buying a vehicle Worst experience EVER buying a truck. If you want to pay the MOST MONEY and LESS on a trade, and think you are getting a deal, then go here! Otherwi Worst experience EVER buying a truck. If you want to pay the MOST MONEY and LESS on a trade, and think you are getting a deal, then go here! Otherwise, check out Muzzi Ford. Worth the travel time. After spending 2 and 1/2 hours with the sales rep, Bruno, who said he would beat another dealer initially, he did not. Also was offering me 2500 less than Muzzi for my trade in. Oddly enough, while I was driving to Muzzi 2 days later, I get an email from Bruno that they will come down in price to match Muzzi and will do better on my trade. (Wow, that tells me they could have come down about $3500 on the first visit. Why did not do that in the first place???) In all fairness, Bruno did not seem to make any decisions at all. He had to go to the sales mgr on every question I had pertaining to $$. As I was walking out the door, The sales manager was a jerk and tried to pressure me into a deal "today" as he says the sale will be over in a few days. He should be FIRED for pressuring people like that. Why do we all have to pay different prices and negotiate with these jerks! Honestly, compare different dealer prices. Don't be pressured to buy anything. I would give them zero stars, but the system wont let me. Good luck! More

Wonderful experience Nicole was our sales rep she is amazing! Very professional understanding great to work with!Answers all questions , Gives you the time and her 100% a Nicole was our sales rep she is amazing! Very professional understanding great to work with!Answers all questions , Gives you the time and her 100% attention. . Gary from fiance office was very helpful explained everthing very complete. I Have people who i cant wait to tell about. Kelly Ford . Thankyou for the wonderful experience so happy with our choice . More

Great customer service. Very easy to deal with. I highly recommend Kelly Ford. The customer service from everyone, from the service advisors and mechanics to parts has been outstanding. Brian, the I highly recommend Kelly Ford. The customer service from everyone, from the service advisors and mechanics to parts has been outstanding. Brian, the service advisor I usually deal with, is very good with communicating and resolving any concerns. I always feel comfortable talking through any issues with both Brian and the mechanics and deciding on a course of action. Also, Patrick in parts is always approachable and willing to help with whatever you need. More