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Kelly Ford

Beverly, MA

Overview
Employees
Reviews
Vehicles
4.2
528 Reviews
Welcome to Kelly Ford! We are proud to serve North Shore Massachusetts with quality new and pre-owned Ford models such as the F-150, Bronco, Escape, Explorer, Mustang, and many more! Our Ford dealership also provides quality Ford service and parts to local cities like Beverly, Danvers, Peabody, Saugus, and the entire North Shore of Massachusetts, who will all benefit from the addition of our Massachusetts Ford dealership in Beverly. Visit our Kelly Ford team at 420 Cabot St. in Beverly, MA today, or browse our selection of vehicles and services online at our Kelly Ford website.
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420 Cabot Street

Beverly, MA

01915

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Showing 528 reviews

July 08, 2024

Dave was extraordinarily knowledgeable, kind, patient, thorough, and truly wanted us to understand everything about our new Bronco sport. He went an extra million miles to help figure out why my FordPass More

by bethechangefirst
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Deb Pyrro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Labrecque
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ted Pineault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Sbordone, Mike Pelletier
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Jul 08, 2024 -

Kelly Ford responded

Thank you so much, Beth, for sharing your wonderful experience with us! We're thrilled to hear that Dave provided you with extraordinary service and went above and beyond to ensure your FordPass was working perfectly. His dedication and willingness to stay late to help you truly exemplify the exceptional customer care we strive for at Kelly Ford. It's heartwarming to know that even though the sales employees who sold you the Bronco Sport were no longer at the dealership, Dave stepped in and treated you with such kindness and thoroughness, making you feel like his own customers. We couldn't be prouder of having Dave as a part of our team. Your loyalty over the past 18 years means the world to us, and we're grateful for customers like you. Thank you for choosing Kelly Ford, and for your glowing recommendation. We're here for you whenever you need us. Enjoy your new Bronco Sport!

June 07, 2024

Kelly Ford service center provided excellent service. The service advisor Mike kept me updated every step of the way. They even offered me a loaner car. I would highly recommend Kelly Ford for sales and More

by Elaine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Pelletier
Report | Print
Jun 10, 2024 -

Kelly Ford responded

Thank you, Elaine! We're pleased to hear that you had an excellent service visit at Kelly Ford and that Mike kept you informed throughout the process. Providing exceptional service is always our goal, and we're thrilled to know that we met your expectations. Your recommendation means a lot to us, and we look forward to serving you again in the future!

June 01, 2024

No matter how many times I have spoken to people in person in the service department at Kelly Ford that I don't have a problem with my taillight and I have never brought my Ford Edge to Kelly Ford for More

by jfioravanti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jane, Casey
Report | Print
Jun 04, 2024 -

Kelly Ford responded

We are sorry to learn about this, jfioravanti. Please feel free to reach out to us directly at 978-922-0059 so we can look into this further. Thank you!

May 17, 2024

Great service advice and very helpful. Got me in on time and did a great job. More

by pmgoss18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted Pineault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Pelletier
Report | Print
May 20, 2024 -

Kelly Ford responded

Thank you so much, pmgoss18! We're thrilled to hear that you received great service and helpful advice during your visit. Our team is dedicated to providing timely and excellent service, and it's wonderful to know that we met your expectations. If you need any further assistance, please don't hesitate to reach out. We look forward to serving you again!

May 06, 2024

Naturally, my xxx car started with issues after Lemon Law time to return car expired. More

by Lrbalinbin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dave Labrecque
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Sbordone
Report | Print
May 14, 2024 -

Kelly Ford responded

We are sorry to learn about this, Lrbalinbin. Please feel free to reach out to us at 978-922-0059 so we can look into this further. Thank you!

March 11, 2024

I've been doing business with Kelly Ford for Years and they have always treated me right the service and the people are great!! More

by George71229
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Pelletier
Report | Print
Mar 20, 2024 -

Kelly Ford responded

We certainly appreciate your loyalty, George! It is great to know that Mike and the service team continue to take excellent care of you! Please do not hesitate to reach out if there is anything else we can do for you!

March 02, 2024

The service on my F-150 was done in an hour. Very friendly and honest staff. More

by T-Dub
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ambrose Orlando
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Labrecque
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Pelletier
Report | Print
Mar 05, 2024 -

Kelly Ford responded

So happy to learn that your F-150 was taken care of in such a timely manner! It is great that everything ran so smoothly and everyone was so helpful and friendly! Thank you so much, T-dub! We appreciate your support!

February 20, 2024

Ambrose was very helpful, and was able to answer my question regarding FordPass rewards points. More

by dbender1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ambrose Orlando
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Vantilburg
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 26, 2024 -

Kelly Ford responded

Thank you, dbender1! We are happy to know that you had a great time working with Ambrose and that he was able to assist you regarding your FordPass rewards points. If you have any more questions or need further assistance, please don't hesitate to reach out!

February 12, 2024

Communication and accountability for repairs are lacking honesty lacking and technical service lacking. An overall bad experience where something was broken by the technician now became an expense for us to More

by carmitstead
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Deb Pyrro
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Coyle
3.0
This rating includes all reviews, with more weight given to recent reviews.
Ted Pineault
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Hoyt, Casey McCormack
Report | Print
Feb 26, 2024 -

Kelly Ford responded

We are sorry to learn about this, Carmitstead. Please feel free to reach out to us directly at 978-922-0059 so we can look into this further. Thank you!

February 03, 2024

Car ready when promised. clear explanation of service vist.My only complaint is the waiting area seats are terrible.I have to thank Ted in service for setting up appointment. More

by ipsf71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted Pineault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Pelletier
Report | Print
Feb 07, 2024 -

Kelly Ford responded

Thank you, ipsf741, for sharing your service experience with us! We're glad to hear that your car was ready when promised and that you received a clear explanation of the service visit. We apologize for any inconvenience caused by the waiting area seats not meeting your expectations. Your comfort is important to us, and we'll certainly take your feedback into consideration! We'll be sure to pass along your appreciation to Ted in service for setting up your appointment. If you have any further questions or concerns, please feel free to reach out to us!

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