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Kelly Ford
Beverly, MA
525 Reviews
Welcome to Kelly Ford!
We are proud to serve North Shore Massachusetts with quality new and pre-owned Ford models such as the F-150, Bronco, Escape, Explorer, Mustang, and many more! Our Ford dealership also provides quality Ford service and parts to local cities like Beverly, Danvers, Peabody, Saugus, and the entire North Shore of Massachusetts, who will all benefit from the addition of our Massachusetts Ford dealership in Beverly.
Visit our Kelly Ford team at 420 Cabot St. in Beverly, MA today, or browse our selection of vehicles and services online at our Kelly Ford website.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday 11:30 AM - 5:00 PM
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 525 reviews
December 14, 2019
I loved Kelly ford service before but getting my car back 2 times with something wrong makes me not wanna take my car for service again. I had an oil leak they fixed it came back dented it got fixed. And it 2 times with something wrong makes me not wanna take my car for service again. I had an oil leak they fixed it came back dented it got fixed. And it went back to the same problem within 6 months with an oil leak and now it came back and has trouble starting. It was never that way before. My family has been a Kelly family we have bought 5 different vehicles from Kelly. Brian from service has been awesome. More
by melissabelliveau92
Employees Worked With
Brian Trombetto
November 30, 2019
Everyone at Kelly Ford is friendly, helpful & knowledgable. I would recommend jelly Ford to friends & family . Mike Walsh was great & always accommodating to my schedule knowledgable. I would recommend jelly Ford to friends & family . Mike Walsh was great & always accommodating to my schedule More
by Skypelorn
Employees Worked With
Mike Walsh
November 30, 2019
Never again will I purchase a car from any Kelly dealership. We have been loyal customers of Kelly dealerships for several decades having bought my very first car from Roland Kelly and many more ove dealership. We have been loyal customers of Kelly dealerships for several decades having bought my very first car from Roland Kelly and many more over the years. Making it easy is not how customers find it when you have your car serviced at least at the Kelly Ford dealership in Beverly. I have had ongoing issues with my radio and heating/AC that will now require a third appointment to locate the problem. Last week we brought my daughters 2016 Ford Fusion for an engine light indicator. After a couple of days in the shop we were told the problem was fuel injector sensor and the cost was over3 hundred dollars the next day the engine light came on again. It took more than a week to get another appointment and 2 more days in the shop. This time the bill was 5 hundred dollars for what John told me was for a repair that basically had no adverse impact on the car. We asked for a courtesy 10 percent discount but was denied by the service manager Melvin. Most consumers expect when your paying top dollar for expert mechanics you bring your car once and the problem is solved but not at Kelly Ford. I will bring my car back for the third time to see if the issue with my heating system can be found. It’s winter after all and it would bice to have heat without wondering if it will be working today or tomorrow or next week. When Kelly Ford claims “we make it easy” I think it means Kelly makes it easy for Kelly to make a profit. Frustrating, irritating and difficult is what Kelly is really all about. More
by Kevin Donaher
Employees Worked With
Melvin DeLeon, John Rappold
November 26, 2019
Great purchasing experience. Very polite, attentive, and thorough. No games. Would definitely recommend to others. Salesman very patient and knowledgeable. Business Manager was very friendly and efficient. thorough. No games. Would definitely recommend to others. Salesman very patient and knowledgeable. Business Manager was very friendly and efficient. More
by chrissnglenn
Employees Worked With
Franklyn Nunez
November 25, 2019
Christian was great! Handled the sale of my new (new to me) Toyota Rav-4. He made sure the car was in perfect shape before I drove it off the lot. Also did a great job of explaining all of the car’s featur me) Toyota Rav-4. He made sure the car was in perfect shape before I drove it off the lot. Also did a great job of explaining all of the car’s features. 5 stars!!! More
by e.tanch3
Employees Worked With
Christian O'Donnell
November 24, 2019
It’s always nice to go to Ford. They are super friendly, nice place to wait while watching the game and having some coffee. I really love their service and efficiency. nice place to wait while watching the game and having some coffee. I really love their service and efficiency. More
by KaRc
Employees Worked With
Melvin DeLeon
November 19, 2019
A good experience with the staff at Kelly Ford. Christian was very helpful in making my purchase easy as possible. He was available to answer any questions I had was very helpful in making my purchase easy as possible. He was available to answer any questions I had More
by Mpsilvallc
Employees Worked With
Christian O'Donnell
November 03, 2019
If I could have left 0 stars for Melvin, I would have. Brought car in for routine service and to look at damage from a hit and run. Services were completed but Melvin tried to charge for collision parts t Brought car in for routine service and to look at damage from a hit and run. Services were completed but Melvin tried to charge for collision parts that were never authorized. I told him that I had been advised that parts had not been order just the day before. He refused to remove the parts from my bill. I paid for service charges only and Melvin refused to release car without a 15% restocking fee. Had my vehicle towed to a collision center and he gave them a hard time too! He is not equipped for customer service and likes to talk over the customer to get his way. Maybe that is “The Kelly Way”. Bought several vehicles from the previous Thomas Ford as well as had them serviced there. Thanks to Melvin, Kelly Ford has lost a customer forever. More
by Thomas Ford Fan
Employees Worked With
Brian Trombetto, Melvin DeLeon, John Rappold
November 02, 2019
Customer service the way it should be It was a pleasure working with Christian to purchase my Jeep....honest, knowledgeable, friendly and non pressuring. Chrisitan was quick to respond to It was a pleasure working with Christian to purchase my Jeep....honest, knowledgeable, friendly and non pressuring. Chrisitan was quick to respond to my inquries regarding the status of my auto purchase. Highly Recommended! More
by sweetd1165
Employees Worked With
Christian O'Donnell
