Kelly Ford

BAIT AND SWITCH I had a bad experience this week at Kelly Ford. In summary I feel victimized by the classic bait and switch tactic and am very frustrated with the wa I had a bad experience this week at Kelly Ford. In summary I feel victimized by the classic bait and switch tactic and am very frustrated with the way they handled the situation. Here is a brief description of events. Wednesday I test drove a car my daughter is interested in. Thursday, she started the paper work online and I gave my credit card information to hold the car. My last conversation with the sales person was the car was in the shop for inspection, and everything could be ready for Friday. Friday, I arrived with my daughter to find out from the sales manager that a prior deposit had been placed on the car and it was not available, and offered other cars that were not even close to what we wanted. I received communication from the salesperson asking me to call the sales manager, which I did. We played phone tag throughout the morning, and the only voice communication was an agreement on an appointment time. A simple explanation of the delay would have saved me about 3 hours of my time and approximately 60 miles of driving in the wrong direction to resolve the issue of helping my grad student get on with her new life. In closing I will add that Kelly Ford has also alienated a young person in trusting car dealerships. More

Best service I went there to get a oil change and was informed of some service that was required. I came back after a few weeks and started the processe with Melvi I went there to get a oil change and was informed of some service that was required. I came back after a few weeks and started the processe with Melvin and also needed some warranty things done. Got there to pick up the vehicle and the price of the quote went down because the were honest about the service on my brakes. That made me a very happy customer! I have been going here for at least 3 years and no problems. More

So pleased with the service I received at Kelly Ford Kelly Ford took all the stress out of my car buying experience. John Arnold took the time to listen to my needs and put me in a vehicle that was p Kelly Ford took all the stress out of my car buying experience. John Arnold took the time to listen to my needs and put me in a vehicle that was perfect for me at a great price. There was zero pressure and he made the stressful transaction of purchasing a vehicle a pleasure. Gary Sbordone made the finance process seamless and stressfree. I am so pleased I used Kelly Ford and will definitely use them again. More

Working with melvin is a pleasure he is a customers care and try to solve problems should have more employees like him thanks melvin keep doing what you do. and try to solve problems should have more employees like him thanks melvin keep doing what you do. More

Customer Service from Melvin Is Amazing! I have been taking my Ford Focus to Kelly Ford for years. I've had so many problems with this car...it's a real Lemon. Though I'm disappointed by Ford I have been taking my Ford Focus to Kelly Ford for years. I've had so many problems with this car...it's a real Lemon. Though I'm disappointed by Ford and how the company has handled known issues with their Ford Focus, I have only wonderful things to say about Melvin, Kelly Ford's customer service manager. He's patient and professional and able to explain problems and repairs clearly and quickly. He goes above and beyond for his customers and recently worked very hard to secure a loaner car for me when my car repairs were delayed because the parts had to be ordered. Melvin's friendliness and forthright communication style help diffuse the most stressful situations. He's a true asset to the company. More

Awesome Service! Recently bought a used truck from Kelly Ford. Went to do my first oil change and found and issue with the oil pan drain plug. Brought it in to have Recently bought a used truck from Kelly Ford. Went to do my first oil change and found and issue with the oil pan drain plug. Brought it in to have it looked at, and they replaced the oil pan with no questions asked and even gave me an oil chance and filter on the house. Melvin and John were both great to deal with and made this process a breeze! More

Great Service From Melvin Just had my vehicle in for routine service which was handled by Melvin D. Done well ahead of schedule with great follow-up. I couldn't be happier, w Just had my vehicle in for routine service which was handled by Melvin D. Done well ahead of schedule with great follow-up. I couldn't be happier, well done Melvin and Team! More

Kelly Ford has been great to me since the beginning even though it wasn’t easy with the same problem. Melvin has been awesome and so hasn’t everyone from the service department. Deb has been very friendly e though it wasn’t easy with the same problem. Melvin has been awesome and so hasn’t everyone from the service department. Deb has been very friendly every time I call. Adam has been awesome to me since the beginning. I will definitely will buy another car from Kelly Ford. More

Service on previous vehicle and new vehicle I have dealt with Melvin DeLeon several times in the last few years with my previous Ford and the new car I recently purchased, He is always friendly I have dealt with Melvin DeLeon several times in the last few years with my previous Ford and the new car I recently purchased, He is always friendly and trustworthy and keeps me informed of every step of the process. He is a very hard worker, and knows his business! He is one of the main reasons I keep taking my car back to Kelly Ford for service, and he was the reason I bought a new vehicle from Kelly Ford. A true professional! More