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Kelly Ford
Beverly, MA
530 Reviews
Welcome to Kelly Ford!
We are proud to serve North Shore Massachusetts with quality new and pre-owned Ford models such as the F-150, Bronco, Escape, Explorer, Mustang, and many more! Our Ford dealership also provides quality Ford service and parts to local cities like Beverly, Danvers, Peabody, Saugus, and the entire North Shore of Massachusetts, who will all benefit from the addition of our Massachusetts Ford dealership in Beverly.
Visit our Kelly Ford team at 420 Cabot St. in Beverly, MA today, or browse our selection of vehicles and services online at our Kelly Ford website.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 530 reviews
September 14, 2021
The run around started when my brand new car was delivered withbody damage. Salesman Gabrielle acknowledged the damage occured before they delivered the car- through the clear coat and base coat and delivered withbody damage. Salesman Gabrielle acknowledged the damage occured before they delivered the car- through the clear coat and base coat and told me to call Service. Service Advisor said to call Gabrielle. His story kept changing (3 different times)-- finally ending with he will send me a touch-up kit to fix it myself. Thinking I bought a brand new car and not a DIY autobody project I asked to speak to management, was told I need to speak to Adam Hoyt. I called FIVE different days, receptionist Crystal politely paged him (he never answered) and promised he would call me back that day. He never called back. And now a month later - the DIY paint supplies never arrived as promised. A simple problem was made far more annoying than it need be by ignoring the customer as soon as the check is cashed. Next time we hear Brian Kelly on TV, you should know he is really saying "How's that for making it sleazy!" More
by Scott
Employees Worked With
Gabrielle DeGuzman, Adam Hoyt
September 02, 2021
Clean quick courteous and the work was done properly without exception. The work was done within the expected time estimate !I would definitely recommend Kelly Ford in Beverly! without exception. The work was done within the expected time estimate !I would definitely recommend Kelly Ford in Beverly! More
by beth.wadebeth.wade@comcast.net
Employees Worked With
Bryan Drysdale
August 09, 2021
Very dishonest service department. Told me that I needed my back brakes redone. Went to Meineke to confirm and they told me the brakes were fine. I bought my car at Kelly and very disappointed with them!! my back brakes redone. Went to Meineke to confirm and they told me the brakes were fine. I bought my car at Kelly and very disappointed with them!! More
by Hammer
Employees Worked With
Juan Flores
July 30, 2021
I have had both good and bad experience with Kelly Ford Beverly. I have bought 3 ford escapes, although 1 was only owned for a month. The first car I had no issues with and the service was good. 2 years Beverly. I have bought 3 ford escapes, although 1 was only owned for a month. The first car I had no issues with and the service was good. 2 years ago I went in to upgrade to a 2017 titanium. Loved the car when I did the test drive. When I received it the allignment was messed up and there was an issue with the front wheel area where it would constantly rattle. After taking it in 2 times they figured out the alignment was messed up and did some they fixed some other issue. This is after probably 5 hours of my time wasted. Adter all of that the rattling still wasnt fixed. Took it in again and told me it should be good. Shortly after I left rattling was still there. Tried one more time and still not fixed. At rhis point I had wasted many hours and was very upset. My only alternative was trading it back in to get whatever was available because I needed a car. I settled for an ugly color bottom line escape as tgat was what was available. Never got an apology for the bad experience and lost 1000 dollars and many hours of my time. Present day I went to give the 2nd set of keys to a family member so they can use the car. Second set of keys dont work. I changed the battery multiple times and still doesn't work. Had to spend $185 to get another set of keys. Was at Kely for 90 minutes and they couldn't get it programmed , which will cost another $150. Now I have to wait for them to figure put the issue and then come back in to waste more money and time. My aggrevation with this dealership has been building up over the years and to share it with others who may choose to buy a car their. I hope they have a much better experience. More
by Dfry1297
July 29, 2021
Quickly diagnosed and repaired our problem, even though service was booked solid. They always take care of us as a returning customer. Would definitely recommend. service was booked solid. They always take care of us as a returning customer. Would definitely recommend. More
by Elizabeth T
Employees Worked With
Bryan Drysdale
July 14, 2021
Honest, fair, professional, courteous, thorough. I highly recommend the service department at KellyFord Beverly MA. The kind of place you could send your mom to recommend the service department at KellyFord Beverly MA. The kind of place you could send your mom to More
by 1Bluefordedge!
Employees Worked With
Bryan Drysdale, Juan Flores
June 03, 2021
The best dealership I've purchased a vehicle from. Dave Labrecque was very informative, and made everything go smoothly. I will be seeing Dave and Kelly Ford for any future ford purchases! Labrecque was very informative, and made everything go smoothly. I will be seeing Dave and Kelly Ford for any future ford purchases! More
by Chlim11
Employees Worked With
