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Kelly Ford

Beverly, MA

Overview
Employees
Reviews
Vehicles
4.2
530 Reviews
Welcome to Kelly Ford! We are proud to serve North Shore Massachusetts with quality new and pre-owned Ford models such as the F-150, Bronco, Escape, Explorer, Mustang, and many more! Our Ford dealership also provides quality Ford service and parts to local cities like Beverly, Danvers, Peabody, Saugus, and the entire North Shore of Massachusetts, who will all benefit from the addition of our Massachusetts Ford dealership in Beverly. Visit our Kelly Ford team at 420 Cabot St. in Beverly, MA today, or browse our selection of vehicles and services online at our Kelly Ford website.
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420 Cabot Street

Beverly, MA

01915

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Showing 530 reviews

January 03, 2022

I worked with Dave to buy a 2021 Ford Explorer and he was extremely helpful! It was a super easy process and he was kind, intelligent, and very detail oriented! 10/10 recommend More

by Mackenzie bettinger
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Labrecque
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2022 -

Kelly Ford responded

On behalf of Dave, thank you, Mackenzie! It's great to know that you had such an awesome experience with Dave and that he made everything run so smoothly! Congratulations on your new Ford Explorer!

January 02, 2022

The dealership was very good! I was pleased with the employees and with the incredible service More

by Laysa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohamed Zizi
Report | Print
Jan 03, 2022 -

Kelly Ford responded

Thank you so much, Laysa! We're happy to know that you had the opportunity to work with Mohammed and that he took excellent care of you! Please feel free to reach out if there is anything else we can do for you!

December 31, 2021

After writing a one star review on google regarding my poor experience with Kelly Ford the manager, Adam Hoyt, threatened me when I arrived at their dealership to refunded my 1k down payment due to a very More

by Alex W
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Adam Hoyt
Report | Print
December 09, 2021

Great people, great customer service. Totally recommend. If you are looking for a place to buy a car. Here we're you going to have the ultimate experience. More

by Claudiney Castro
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohamed Zizi
Report | Print
Dec 14, 2021 -

Kelly Ford responded

Wow this means a lot to us, Claudiney! It is great that you had such an awesome experience here and that you also had the opportunity to work with Mohamed! We really appreciate your recommendation!

November 30, 2021

Juan was the best service advisor I could have asked for he did a great job at taking care of all my needs and being very knowledgeable as well. More

by Rodriguez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan , Juan Flores
Report | Print
Dec 14, 2021 -

Kelly Ford responded

That is great to hear! We're glad that you had the opportunity to work with Juan and that he made sure you were well taken care of! We really appreciate you taking the time to share this with us!

November 13, 2021

Our service took almost an hour longer than we were told. The service assistant Derrick checked on the progress of the service for us several times. He apologize for the long wait…I told him it was not his f More

by eiyoung
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derrick
Report | Print
Nov 16, 2021 -

Kelly Ford responded

We appreciate you taking the time to share this with us! While we do apologize for the wait, we are pleased to know that Derrick made sure you were constantly kept informed and taken care of. If there is anything else we can do for you, please do not hesitate to reach out!

October 28, 2021

great customer service, worked around work schedules and car was ready by the next day More

by samrennie840
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohamed Zizi
Report | Print
Nov 05, 2021 -

Kelly Ford responded

Great customer service is definitely something we strive for here, Sam! We're happy to know that you also had the opportunity to work with Mohamed and that he was so helpful and accommodating! We really do appreciate you taking the time to share this with us!

October 07, 2021

Worst service around, my car’s transmission broke and the car was still under warranty and they didn’t fix it and they said they had no mechanics and said i’d have to figure it out myself. Seriously? Trash s More

by vitoso14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Juan Flores
Report | Print
Oct 12, 2021 -

Kelly Ford responded

We are sorry to learn about your experience, vitoso14. We did reach out to both the General Manager as well as the Service Manager to get a better understanding of this. From what we gathered, you originally came in your an oil change appointment and asked for us to look at a transmission issue. Currently, we do not have a transmission technician so we outsource transmission issues per Ford warranty guidelines. When we called the Ford approved transmission shop, we were told that they would not be able to look at it for 3-4 weeks due to them being short staffed and backed up with current work. We relayed this information back to you and asked if you would like us to schedule the repair. Please let us know if you have any other questions - thank you!

September 30, 2021

Dealer wouldn't honor lease buyout contract. Added $600 markup in addition to doc fee. More

by Cindy Johnson
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gary Sbordone
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September 23, 2021

Kelly Ford was great to deal with. I highly recommend Kelly Ford for anyone who wants to purchase a Ford or needs to have their Ford service done. More

by ramx50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Tarsook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Amore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert England, Adam Hoyt, Melvin DeLeon, Hanna Quill, Mohamed Zizi, Juan Flores
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Sep 27, 2021 -

Kelly Ford responded

We really appreciate that, ramx50! It is great to know that you had such a great experience and that everyone made sure you were well taken care of! If there is anything else we can do you you (sales or service), please feel free to reach out!

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