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Kelly Ford

Beverly, MA

Overview
Employees
Reviews
Vehicles
4.2
525 Reviews
Welcome to Kelly Ford! We are proud to serve North Shore Massachusetts with quality new and pre-owned Ford models such as the F-150, Bronco, Escape, Explorer, Mustang, and many more! Our Ford dealership also provides quality Ford service and parts to local cities like Beverly, Danvers, Peabody, Saugus, and the entire North Shore of Massachusetts, who will all benefit from the addition of our Massachusetts Ford dealership in Beverly. Visit our Kelly Ford team at 420 Cabot St. in Beverly, MA today, or browse our selection of vehicles and services online at our Kelly Ford website.
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420 Cabot Street

Beverly, MA

01915

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Showing 525 reviews

November 13, 2021

Our service took almost an hour longer than we were told. The service assistant Derrick checked on the progress of the service for us several times. He apologize for the long wait…I told him it was not his f More

by eiyoung
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derrick
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Nov 16, 2021 -

Kelly Ford responded

We appreciate you taking the time to share this with us! While we do apologize for the wait, we are pleased to know that Derrick made sure you were constantly kept informed and taken care of. If there is anything else we can do for you, please do not hesitate to reach out!

October 28, 2021

great customer service, worked around work schedules and car was ready by the next day More

by samrennie840
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohamed Zizi
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Nov 05, 2021 -

Kelly Ford responded

Great customer service is definitely something we strive for here, Sam! We're happy to know that you also had the opportunity to work with Mohamed and that he was so helpful and accommodating! We really do appreciate you taking the time to share this with us!

October 07, 2021

Worst service around, my car’s transmission broke and the car was still under warranty and they didn’t fix it and they said they had no mechanics and said i’d have to figure it out myself. Seriously? Trash s More

by vitoso14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Juan Flores
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Oct 12, 2021 -

Kelly Ford responded

We are sorry to learn about your experience, vitoso14. We did reach out to both the General Manager as well as the Service Manager to get a better understanding of this. From what we gathered, you originally came in your an oil change appointment and asked for us to look at a transmission issue. Currently, we do not have a transmission technician so we outsource transmission issues per Ford warranty guidelines. When we called the Ford approved transmission shop, we were told that they would not be able to look at it for 3-4 weeks due to them being short staffed and backed up with current work. We relayed this information back to you and asked if you would like us to schedule the repair. Please let us know if you have any other questions - thank you!

September 30, 2021

Dealer wouldn't honor lease buyout contract. Added $600 markup in addition to doc fee. More

by Cindy Johnson
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gary Sbordone
1.0
This rating includes all reviews, with more weight given to recent reviews.
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September 23, 2021

Kelly Ford was great to deal with. I highly recommend Kelly Ford for anyone who wants to purchase a Ford or needs to have their Ford service done. More

by ramx50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Tarsook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Amore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert England, Adam Hoyt, Melvin DeLeon, Hanna Quill, Mohamed Zizi, Juan Flores
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Sep 27, 2021 -

Kelly Ford responded

We really appreciate that, ramx50! It is great to know that you had such a great experience and that everyone made sure you were well taken care of! If there is anything else we can do you you (sales or service), please feel free to reach out!

September 14, 2021

The run around started when my brand new car was delivered withbody damage. Salesman Gabrielle acknowledged the damage occured before they delivered the car- through the clear coat and base coat and More

by Scott
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Gabrielle DeGuzman, Adam Hoyt
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Sep 15, 2021 -

Kelly Ford responded

Hi Scott, we are sorry to learn about this. We have reached out to management so get a better understanding of what happened. From what we gathered, your new car was delivered to you and you called regarding a paint chip on the vehicle. We offered you touch up paint but you did seem interested in that option. If you would like to discuss this further, please reach out to us directly at 978-922-0059. Thank you!

Sep 15, 2021 -

Scott responded

I have already called 5 times to discuss the multiple paint chips that were pointed out at the time of delivery. I also wanted to confirm that it is management's view that requiring a customer to fix their brand-new car meets Kelly's quality standards. (Given the variety of rediculous responses previously provided by the salesman, that is a necessary question). I have not received a response to my 5 previous calls - why call again? I have not received the promised touch-up paint. That is my experience with Kelly Ford --making simple problems bigger than they should be.

September 02, 2021

Clean quick courteous and the work was done properly without exception. The work was done within the expected time estimate !I would definitely recommend Kelly Ford in Beverly! More

by beth.wadebeth.wade@comcast.net
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryan Drysdale
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Sep 13, 2021 -

Kelly Ford responded

That means a lot to us, Beth! It is great to know that you had the opportunity to work with Bryan and that he made sure both you and your car were well taken care of. We really appreciate your recommendation, Beth! Please feel free to reach out if there is anything else we can do for you!

August 27, 2021

Great service experience every time. Good value and done in a timely manner and fixed properly. More

by Lenj
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melvin DeLeon, Bryan Drysdale, Juan Flores
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Sep 13, 2021 -

Kelly Ford responded

That's great news, Lenj! We are happy to know that Bryan, Juan, and Melvin were all so helpful and made sure everything was fixed in a timely manner. Thank you for taking the time to share this with us!

August 16, 2021

Always polite, always clean inside and out, flexible hours, reasonable timeframe for the job. More

by Ruth
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryan Drysdale
Report | Print
Aug 27, 2021 -

Kelly Ford responded

Thank you, Ruth! We're pleased to know that you had the opportunity to work with Bryan and that he was so helpful and friendly! We really appreciate you taking the time to share this with us!

August 09, 2021

Very dishonest service department. Told me that I needed my back brakes redone. Went to Meineke to confirm and they told me the brakes were fine. I bought my car at Kelly and very disappointed with them!! More

by Hammer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Juan Flores
Report | Print
Aug 27, 2021 -

Kelly Ford responded

We are sorry to learn about this - please feel free to reach out to us directly at 978-955-0059 so we can look into this further. Thank you!

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