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Kelley Auto Mall
Decatur, IN
234 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 234 reviews
October 15, 2024
Very responsive and easy to work with. We had a great experience with all of the staff! We had a great experience with all of the staff! More
by Jesselcarlton
Employees Worked With
October 15, 2024
Everyone was very friendly efficient and helpful. The process of the purchase went as well as it possibly could have. The process of the purchase went as well as it possibly could have. More
by lisab
October 11, 2024
Adrienne went above AND BEYOND for our growing family. Somehow through her (as well as her management/teams dedication to helping and keeping us as customers,) we were able to get out of our upside down p Somehow through her (as well as her management/teams dedication to helping and keeping us as customers,) we were able to get out of our upside down previous purchase trade in, and into a larger more spacious 3 row vehicle for our growing family....... AND keep our payments where we needed them to be . They stayed after hours. They called everyone and did everything they could for us and we are forever grateful for them, and will not be going anywhere else. In a world full of impatience, inflation, and bare minimum quality in customer service, this place and the people in it still care. You guys are a true diamond in the rough!!! Thank you thankyou thankyou!!! More
by Caywoods
Employees Worked With
October 11, 2024
Great customer service. They helped us with our Ford Explorer more than they should have. They helped us with our Ford Explorer more than they should have. More
by robbiecaywood28
Employees Worked With
October 10, 2024
The dealership was helpful and very personable. Easy to work with. Love the car washes that you get with the purchase! Easy to work with. Love the car washes that you get with the purchase! More
by dungemach
Employees Worked With
October 10, 2024
Easy to deal with, all questions were answered satisfactorily. We are pleased with the service received. satisfactorily. We are pleased with the service received. More
by Krazykermit
October 05, 2024
Very transparent with the whole process. Also very kind, our sales associate was very sweet and took lots of pics and videos to give us different looks at the vehicle before we even came in. Also very kind, our sales associate was very sweet and took lots of pics and videos to give us different looks at the vehicle before we even came in. More
by GW
Employees Worked With
October 05, 2024
Friendly and helpful at each stage. Accommodating to all our needs. She was professional and I would recommend her to anyone needing a new or used vehicle. Accommodating to all our needs. She was professional and I would recommend her to anyone needing a new or used vehicle. More
by Rick
Employees Worked With
October 05, 2024
Adrienne was awesome go buy a car from her and Nathan and Tyler were awesome too. Tyler were awesome too. More
by Darbymiller15
Employees Worked With
October 04, 2024
Staff was very friendly and personable. I worked with Nathan and Adrienne, both were fantastic I worked with Nathan and Adrienne, both were fantastic More
by Jonah
