Keffer Chrysler Jeep Dodge Ram - Service Center

Wasovercharged on oil change and when i recieved my vehicle the oil cap wasnt on oil was everywhere. not friendly at all and was just overall bad experience. this was fourth visist which all visits hav vehicle the oil cap wasnt on oil was everywhere. not friendly at all and was just overall bad experience. this was fourth visist which all visits have been about the same More

The Keffer staff was helpful and courteous during the purchase of my Ram truck. They worked with me during service issues and directed me to Chrysler to escalate my concerns. purchase of my Ram truck. They worked with me during service issues and directed me to Chrysler to escalate my concerns. More

Sandy is always so friendly and helpful when we come in the dealership! She always has a smiling face to greet my husband and is a real pleasure to work with! the dealership! She always has a smiling face to greet my husband and is a real pleasure to work with! More

I dropped off my 2010 Ram truck for the 30,000 mile I dropped off my 2010 Ram truck for the 30,000 mile service. I received 3 phone calls that day. The first time they called and said “We just reali I dropped off my 2010 Ram truck for the 30,000 mile service. I received 3 phone calls that day. The first time they called and said “We just realized that you have a 5.7 HEMI and you need all of the spark plugs replaced”, “ I told them again to do the whole 30,000 mile service”. Well a few hours later again another phone call “We just realized that your truck is a 4 X 4 and needs front end differential oil serviced”. Again “I said do the 30,000 mile service”. Finally around 5:00 PM The service dept called and said the truck was finished. I got there and asked about the high mount brake light. I had stated that the high mount brake light was out and had replacement bulbs in the truck and told them that it needed replaced when I first dropped off the truck. I would have replaced them my self but the light lens was glued to the body? Anyhow the service dept guy said it would be fixed. He returned later and said I did not have enough light bulbs? I had 2 bulbs in the package and he said it took 3? He returned later and said he was wrong and it only took 1. So I paid the bill and left. That was Saturday. I did not drive the truck again until Tuesday morning. That’s when I realized the A/C was not working. I dropped off the truck Wednesday @ 730 am and called about 0900 and talked to the service dept. I stopped by around 5:oo PM to pick up the truck, well before I got home the A/C was not working again. Again I dropped it off the next day and was told it needed a new part for the A/C and it would take 8 hours to fix. Friday I stopped by to get the truck and they did not start on it and it would not be ready to late Saturday? I asked why it was not started yet. The service dept stated that other vehicles were ahead of it? This was warranty work so it could wait>>>> More