Keffer Chrysler Jeep Dodge Ram

They can sell, but they can't service anything!!! The sales department is spectacular. They will do everything to close the deal and make you as comfortable as they can. With that being said, as soon The sales department is spectacular. They will do everything to close the deal and make you as comfortable as they can. With that being said, as soon as you need any service done, you might as well forget it. The service team lies, does not complete anything on time, and really does not complete anything at all. They make you wait a week and say they did something and when you get there, you see that nothing got done. Everything was either forgotten or not ordered. My ball joints, for example, were supposed to be replaced and I went to them and first I had to fight them to even replace them (and truck only had 6k miles on it), then they finally agreed that they needed to be replaced, and when I picked up the truck, NOTHING was done and they said the warranty would only replace them once (this would be the second time because they were faulty from the start). Every service worker has a terrible attitude and acts like you are a moron making up fake stories. Bottom line, every time I went there, I was so upset, and told myself that I would never buy or service a Dodge or RAM from them ever again!!! Actually, I might just to trade it in for a Ford :) More

Myles is the Man Myles is the man.... He went over and beyond to make sure I got a new car. I am very excited i got the car. Myles is the man.... He went over and beyond to make sure I got a new car. I am very excited i got the car. More

Thanks for making the buying process easy I wanted to thank both Brandon and you for making this the easiest, clean and quick car purchase I have had over the past 26 years. Now on our 4th Jee I wanted to thank both Brandon and you for making this the easiest, clean and quick car purchase I have had over the past 26 years. Now on our 4th Jeep Wrangler Unlimited I think we are hooked on both the car and dealership. Thanks for making the buying process easy as it should be although many of your competitors over complicate this process. I will send as many friends as possible to help you continue to grow your sales! Happy Holidays! John Wieler More

Salles are great Sales are great great customer service will work with you and make a deal happen good prices and fair trade in offers Willie Hailey is the Man Sales are great great customer service will work with you and make a deal happen good prices and fair trade in offers Willie Hailey is the Man More

Happy Customer with my New Jeep Patriot :) ! Pierre was great! I didn't know if he'd be able to swing a deal for me, but he got it done. I so wanted to trade in the car I had, which I was unhap Pierre was great! I didn't know if he'd be able to swing a deal for me, but he got it done. I so wanted to trade in the car I had, which I was unhappy with this whole year....Don't buy KIA!! I ended up financing with the same company that my last car was with, & I now have a lower interest rate too. They did a really good job getting me what I needed, & I was desperate to get rid of the old car & get something that one, I felt safer in cause I knew it would be reliable, & #2, Jeep comes with a spare tire.... I also needed so much more space than what the old car had. I couldn't get the deal I needed in Arkansas, but they got me the deal I needed here in Charlotte. Thanks Pierre!!! More

Excellent Service The day i step in Keffer, It was like i was in heaven. Everything i wanted i got !! Left with a brand new 2015 Dodge Dart!!! The day i step in Keffer, It was like i was in heaven. Everything i wanted i got !! Left with a brand new 2015 Dodge Dart!!! More

Good car buying experience We had a horrible experience looking for a Jeep Wrangler in Gastonia. Ritchie was our salesman and he was great. We ended up purchasing a 2015 and g We had a horrible experience looking for a Jeep Wrangler in Gastonia. Ritchie was our salesman and he was great. We ended up purchasing a 2015 and got a much better deal than the 2014 we were looking at in Gastonia. The whole experience was great...and everyone was exceedingly nice at the dealership. I would highly recommend this dealership! Thanks, Kim & Mark Frazier More

Excellent person Really enjoyed working with Willie. He was very helpful and his follow up was great. He always responded quickly with phone calls, emails and texts. Really enjoyed working with Willie. He was very helpful and his follow up was great. He always responded quickly with phone calls, emails and texts. Looking forward to my next purchase from him. I would definitely recommend him. More

love this place Everyone was super nice, but Kim Erickson went above and beyond for us. Including walking the entire lot in the rain to find the exact car we wanted. Everyone was super nice, but Kim Erickson went above and beyond for us. Including walking the entire lot in the rain to find the exact car we wanted. We are so pleased with how quick and easy our first time buying went. Thank you so much. Will definitely recommend our friends to go there. More

I'm now a loyal customer--for both the sales and service! Brandon Melendez was fantastic to work with as I selected and customized my new Jeep Wrangler. He took time to ask and answer questions, and didn't g Brandon Melendez was fantastic to work with as I selected and customized my new Jeep Wrangler. He took time to ask and answer questions, and didn't give us the sleezy salesman pitch. He was just down to earth and helpful. He even took time to go over everything patiently, including showing me how to operate the soft-top. And he came in on his day off to do all of that--because I was excited to get my jeep! Brandon even went out of his way to be sure I met AJ to learn about the Jeep Jamboree David (who goes by many names) in the Service and Parts dept was also very helpful and friendly. I've been back to the Service area for something quick since then, and AJ, Charles and another gentleman were all so pleasant--and fast! Definitely a new loyal customer. Thanks, Brandon! More