Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Keffer Chrysler Jeep Dodge Ram
Charlotte, NC
1,511 Reviews
Keffer Chrysler Jeep Dodge and Ram Trucks,"The Family Store", has been proudly serving our community for over 25 years. We are 100% committed to complete customer satisfaction and world class service.
We have a recently opened a 36,000 sq foot state of the art facility and we have hundreds of cars and trucks for you to choose from.
The real difference at Keffer is the way we treat our customers. When your here, your family and you should expect to be treated that way, Friendly, knowledgeable sales, service, and parts professionals are dedicated to treating you right.
Come by the "Family Store today and discover for yourself. While you're here don't forget to ask about our "guaranteed Low Price!".
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 1:00 PM - 6:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,511 reviews
January 26, 2015
2015 Ram 2500 Some history first: I made the mistake in requesting info from a Web site my interest for a Ram 2500. From that I received many e-mails, calls etc fro Some history first: I made the mistake in requesting info from a Web site my interest for a Ram 2500. From that I received many e-mails, calls etc from every dealer in the area. That said only one dealer’s sales person took the time to actually do his research and found my info in their system, that was Mark Dollard. Due to that I choose Mark and Keffer to work with. Mark made the process easy, he seemed generally interested in me and my needs related to purchasing the Ram 2500. I would highly recommend Mark and Keffer to work within your next purchase of a new Jeep/Truck/Car. I will seek him out again in the future. Additionally I thoroughly enjoyed Talking with both Mark, and Tim More
by Kurt
Employees Worked With
Mark Dollard
January 26, 2015
Awesome experience. I got an unbelievable deal from Keffer. Mr. General Washington Jr. was one of the down-to-earth sales associates I've ever worked with, and we even en I got an unbelievable deal from Keffer. Mr. General Washington Jr. was one of the down-to-earth sales associates I've ever worked with, and we even ended up spending much less than we expected for a better car. He seemed to have our best interest in mind, and in the end, it was a big win-win for all parties. More
by cnelson
Employees Worked With
January 24, 2015
Great experience. I just bought my second vehicle from Keffer Dodge and couldn't be happier. Mark Dollard, Mike Maus and the entire staff did an outstanding job. Love m I just bought my second vehicle from Keffer Dodge and couldn't be happier. Mark Dollard, Mike Maus and the entire staff did an outstanding job. Love my new Dodge Ram 1500. Mike Wehner More
by wehner73
Employees Worked With
Mike Maus, Mark Dollard
January 22, 2015
Joseph Garcia - 2015 JGC Limites Quick and painless experience overall - made buying my first car a walk in the park. I appreciate your patience and effort in making the overall exper Quick and painless experience overall - made buying my first car a walk in the park. I appreciate your patience and effort in making the overall experience a meaningful one. More
by Cschmid88
Employees Worked With
Julius Tindell, Mike Maus, Joseph Garcia
January 22, 2015
Great Customer Service I usually dont take the time to write reviews, but after the awesome experience I had at Keffer Chrysler Jeep I was compelled to do so. From the minut I usually dont take the time to write reviews, but after the awesome experience I had at Keffer Chrysler Jeep I was compelled to do so. From the minute I walked in everone was so friendly & helpful. Richmond Carter went above & beyond to help me find a car suitable for me. Buying a new car can be stressful & he made the process run very smoothly. I felt very welcome at Keffer, they treated me like a friend not just a customer. I highly reccomend Keffer Jeep, & will definitely refer my friends to Richmond Carter & Mike Lewis. Great customer Service is priceless! More
by meshelle68
Employees Worked With
Richmond Carter, Mike Lewis
January 21, 2015
Great service Thank you Stacy for being courteous and for providing great service. The entire team was helpful in making the purchase of my Dodge Charger a wonderfu Thank you Stacy for being courteous and for providing great service. The entire team was helpful in making the purchase of my Dodge Charger a wonderful experience. More
by Stephanie
Employees Worked With
Richmond Carter, Stacy Parham
January 21, 2015
Awful experience...after the deal was made! Have purchased (leased) numerous new vehicles from this dealership over the past 12 years. Previous experiences have been ok but this latest experienc Have purchased (leased) numerous new vehicles from this dealership over the past 12 years. Previous experiences have been ok but this latest experience has changed my opinion of this dealership and I will not return. Keffer Jeep uses your typical dealership model...work with a sales person on selection...lots of back and forth "man befind the curtain" negotiations to reach a deal...then the long wait and condescending attitude of the finance director...then a fairly lengthy wait for delivery prep...then finally the keys. My latest experience took about 4-5 hours with with at least 1/2 of that time spent waiting. This dealership is in serious need of retooling especially in the Finance Department. I will exceed, buy far, the alloted space for this review just trying to describe the level of incompetence this department exhibits to just process a maturing lease turn-in originated by this dealership and setting up a new lease using a vendor (bank) they chose! I have a three digit credit score beginning with an 8! I was turning in a 2012 Jeep Grand Cherokee in pristine condition with only 11,000 miles. I was leasing a new 2015 Grand Cherokee on their lot with 34 miles. They chose to use USBank as the leasing agent. The same company used for the 2012 Jeep. So I already had an established perfect realtionship with the leading agent. How much simpler could it be!?! The result... The deal was signed on Dec 12, 2014. Its now January 21, 2015. The old lease has yet to be paid off and terminated by Keffer. The Bank thinks I still have the car and continue to bill me the monthly lease payment. They call every other day asking for a decision on lease termination options.Even though I traded in this vehicle over a month ago. I keep telling the Bank that i traded in the car but they say they have no evidence of this from Keffer. I have yet to be billed for the new 2015 Jeep enen though the car has been in my driveway for over a month. The bank says they have no record of this new lease. The effort to get this resolved with Keffer is like working with the "Keystone Cops". From the GM on down they seem to lack desire, urgency and expertise. Now here we are some 40 days later and we are still at the starting gate. Now my awesome credit rating is at risk because of this dealership's incompetence! Summary...Throughout the entire engagement every Keffer representative seemed fixated on receiving and accepting no less than a 5 on customer reviews. I would suggest they focus at least an equal amount of attention/demand on improving execution. Then perhaps they could work their way up to a mediocre "3". Short of firing some incompetents, they have a rough row to hoe to get to truly earn a "5"! BUYER BEWARE,, More
by Ron
Employees Worked With
Michael Turner - General Manager, Brandon Melendez, Andy Bell, Angelo Libman
January 21, 2015
Keffer Dodge Dealership on Independence I purchased a 2014 Dodge Challenger at Keffer's Dodge dealership on Independence last week from General Washington (Yes that's his real name and it ro I purchased a 2014 Dodge Challenger at Keffer's Dodge dealership on Independence last week from General Washington (Yes that's his real name and it rocks!!). I'll have to say that it was by far the best customer experience I have ever had. Truthfully, it felt more like discussing an important financial decision with a family member than it did dealing with any kind of salesman, let alone a car salesman...no offense. I Truly hop I'll be purchasing my next car from Keffer, but more importantly I truly hope to purchase my next car from the General!!! More
by NDTCHRIS
January 21, 2015
DO NOT GO HERE! Misrepresented our financial information to Capital One. Immediately wholesaled our trade in before receiving confirmation of financing. Will not retu Misrepresented our financial information to Capital One. Immediately wholesaled our trade in before receiving confirmation of financing. Will not return vehicle. Offering only to pay much lower than market value for the vehicle. More
by Thomas
January 20, 2015
FINALLY A GREAT DEALER! I have been looking around casually for a new Overland specifically a v8! I live in Raleigh and have been dealing with Leith Jeep (terrible). To leith I have been looking around casually for a new Overland specifically a v8! I live in Raleigh and have been dealing with Leith Jeep (terrible). To leith you are another number. I decided to search for a specific year make etc on jeep.com. I found Keffer in Charlotte NC. I called and spoke to Brandon M. He was so nice and helpful. It was SEAMLESS!!! I told him what I wanted and told him Saturday I would be there with my financing completed. And that's exactly what I did. Honestly I will forever deal with them!!! FANTASTIC. THANK YOU!!!! More
by RachelBice
Employees Worked With
Brandon Melendez
