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Keffer Chrysler Jeep Dodge Ram
Charlotte, NC
1,503 Reviews
Keffer Chrysler Jeep Dodge and Ram Trucks,"The Family Store", has been proudly serving our community for over 25 years. We are 100% committed to complete customer satisfaction and world class service.
We have a recently opened a 36,000 sq foot state of the art facility and we have hundreds of cars and trucks for you to choose from.
The real difference at Keffer is the way we treat our customers. When your here, your family and you should expect to be treated that way, Friendly, knowledgeable sales, service, and parts professionals are dedicated to treating you right.
Come by the "Family Store today and discover for yourself. While you're here don't forget to ask about our "guaranteed Low Price!".
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 1:00 PM - 6:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,503 reviews
February 21, 2024
During detail, someone damaged top of jeep causing top to have to be repainted. Large spot of paint through top coat was gone. When arrived to get vechile after painting, no one could find it or the keys. Wh have to be repainted. Large spot of paint through top coat was gone. When arrived to get vechile after painting, no one could find it or the keys. When we picked up vechile, tire light was on and sensor had to be replaced. No previous issue with tires the only week I had it previously. Radio antenna was missing. Husband found it hooked under wipers as we were headed home. Wouldnt even fill up gas for the mess they caused. We live more than 1 1/2 hrs from dealorship. Worst car buying experience ever. Still have not received activation for LoJack services. Lojack states dealor hasnt processed the sale. Financing was not correct. Overcharged by $1000. Ended up having to redo paperwork next day after confronting finance officer. They held my tag. Had to talk to DMV. Found out they had tag since Feb 5th. Advised that we were reporting to license and theft and my tag appeared suddenly. Horrible experiences. This dealership overall is crooked and needs to be shut down. Everything was horrible! Dealership needs to be shut down. More
by JasonandSusan
February 02, 2024
Ritchie and Cindy helped me and work hard foe to buy my truck. Thanks guys for the excellent work you did for me. truck. Thanks guys for the excellent work you did for me. More
by Orlando
January 21, 2024
This is a great dealership! Always the best service! Richie is an awesome salesman! I would recommend coming here and seeing him! Always the best service! Richie is an awesome salesman! I would recommend coming here and seeing him! More
by ali.e2900
January 21, 2024
Richie was a great everything went smooth and they did what I want. I asked for a better dealership. what I want. I asked for a better dealership. More
by Rawhide1
Employees Worked With
Other Employees :
Tristan Domini, Deon Damon, Jake Cole, Hugo Calderon, Richie Carter, Zach Cuthbertson, Timothy Abram, Jacob Cowen
January 19, 2024
The truck I got was exactly what I was looking for. I got a good deal on my trade. I got a good deal on my trade. More
by markprince96
January 06, 2024
Attempted to raise the price of the vehicle $1496 dollars plus $800 administrative fees. They dropped the price of the vehicle on Cars.com, but wouldn't honor that price when I contacted them a second time. plus $800 administrative fees. They dropped the price of the vehicle on Cars.com, but wouldn't honor that price when I contacted them a second time. The salesman (Tim) was very pushy and abrasive. Not customer friendly at all, I ended up buying a different vehicle at another dealership and actually paid a bit more because the dealership treated us better More
by CD
Employees Worked With
Julius Tindell, Timothy Abram
December 30, 2023
Very friendly and easy to work with. We came to agreeable terms in record time, with everything we wanted handled. Would definitely recommend Richie and Keffer Jeep Chrysler Dodge. We came to agreeable terms in record time, with everything we wanted handled. Would definitely recommend Richie and Keffer Jeep Chrysler Dodge. More
by Jarabacoajones
Employees Worked With
Richie Carter
December 26, 2023
Good communication and follow through. They were straight forward. I never felt like they were gonna try and get one over on me. They were straight forward. I never felt like they were gonna try and get one over on me. More
by Carolinas Junk Removal
Employees Worked With
Rick Trinkl, Richie Carter
December 17, 2023
My second time doing business in a row with this dealership wouldn’t change it for anything the faculty is amazing you feel like family from the moment you step through the doors… dealership wouldn’t change it for anything the faculty is amazing you feel like family from the moment you step through the doors… More
by victor77nc
Employees Worked With
Richie Carter
