Keffer Chrysler Jeep Dodge Ram
Charlotte, NC
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 1:00 PM - 6:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Joseph Garcia - 2015 JGC Limites Quick and painless experience overall - made buying my first car a walk in the park. I appreciate your patience and effort in making the overall exper Quick and painless experience overall - made buying my first car a walk in the park. I appreciate your patience and effort in making the overall experience a meaningful one. More
Keffer Dodge Dealership on Independence I purchased a 2014 Dodge Challenger at Keffer's Dodge dealership on Independence last week from General Washington (Yes that's his real name and it ro I purchased a 2014 Dodge Challenger at Keffer's Dodge dealership on Independence last week from General Washington (Yes that's his real name and it rocks!!). I'll have to say that it was by far the best customer experience I have ever had. Truthfully, it felt more like discussing an important financial decision with a family member than it did dealing with any kind of salesman, let alone a car salesman...no offense. I Truly hop I'll be purchasing my next car from Keffer, but more importantly I truly hope to purchase my next car from the General!!! More
DO NOT GO HERE! Misrepresented our financial information to Capital One. Immediately wholesaled our trade in before receiving confirmation of financing. Will not retu Misrepresented our financial information to Capital One. Immediately wholesaled our trade in before receiving confirmation of financing. Will not return vehicle. Offering only to pay much lower than market value for the vehicle. More
Awful experience...after the deal was made! Have purchased (leased) numerous new vehicles from this dealership over the past 12 years. Previous experiences have been ok but this latest experienc Have purchased (leased) numerous new vehicles from this dealership over the past 12 years. Previous experiences have been ok but this latest experience has changed my opinion of this dealership and I will not return. Keffer Jeep uses your typical dealership model...work with a sales person on selection...lots of back and forth "man befind the curtain" negotiations to reach a deal...then the long wait and condescending attitude of the finance director...then a fairly lengthy wait for delivery prep...then finally the keys. My latest experience took about 4-5 hours with with at least 1/2 of that time spent waiting. This dealership is in serious need of retooling especially in the Finance Department. I will exceed, buy far, the alloted space for this review just trying to describe the level of incompetence this department exhibits to just process a maturing lease turn-in originated by this dealership and setting up a new lease using a vendor (bank) they chose! I have a three digit credit score beginning with an 8! I was turning in a 2012 Jeep Grand Cherokee in pristine condition with only 11,000 miles. I was leasing a new 2015 Grand Cherokee on their lot with 34 miles. They chose to use USBank as the leasing agent. The same company used for the 2012 Jeep. So I already had an established perfect realtionship with the leading agent. How much simpler could it be!?! The result... The deal was signed on Dec 12, 2014. Its now January 21, 2015. The old lease has yet to be paid off and terminated by Keffer. The Bank thinks I still have the car and continue to bill me the monthly lease payment. They call every other day asking for a decision on lease termination options.Even though I traded in this vehicle over a month ago. I keep telling the Bank that i traded in the car but they say they have no evidence of this from Keffer. I have yet to be billed for the new 2015 Jeep enen though the car has been in my driveway for over a month. The bank says they have no record of this new lease. The effort to get this resolved with Keffer is like working with the "Keystone Cops". From the GM on down they seem to lack desire, urgency and expertise. Now here we are some 40 days later and we are still at the starting gate. Now my awesome credit rating is at risk because of this dealership's incompetence! Summary...Throughout the entire engagement every Keffer representative seemed fixated on receiving and accepting no less than a 5 on customer reviews. I would suggest they focus at least an equal amount of attention/demand on improving execution. Then perhaps they could work their way up to a mediocre "3". Short of firing some incompetents, they have a rough row to hoe to get to truly earn a "5"! BUYER BEWARE,, More
Great service Thank you Stacy for being courteous and for providing great service. The entire team was helpful in making the purchase of my Dodge Charger a wonderfu Thank you Stacy for being courteous and for providing great service. The entire team was helpful in making the purchase of my Dodge Charger a wonderful experience. More
FINALLY A GREAT DEALER! I have been looking around casually for a new Overland specifically a v8! I live in Raleigh and have been dealing with Leith Jeep (terrible). To leith I have been looking around casually for a new Overland specifically a v8! I live in Raleigh and have been dealing with Leith Jeep (terrible). To leith you are another number. I decided to search for a specific year make etc on jeep.com. I found Keffer in Charlotte NC. I called and spoke to Brandon M. He was so nice and helpful. It was SEAMLESS!!! I told him what I wanted and told him Saturday I would be there with my financing completed. And that's exactly what I did. Honestly I will forever deal with them!!! FANTASTIC. THANK YOU!!!! More
Awesome Jeep Wrangler Unlimited Sahara I had been looking for a Jeep Wrangler Unlimited for a long time but just couldn’t find the right one at the right price. That all changed on January I had been looking for a Jeep Wrangler Unlimited for a long time but just couldn’t find the right one at the right price. That all changed on January 18, 2015 at Keffer Jeep. They had one of the nicest 2014 Jeep Wrangler Unlimited Sahara’s I had even seen with many upgrades including an automatic power top, all at what ended up to be an extremely competitive price. As you know you spend a lot of time talking with your salesman during the buying process and sometimes promises (big & small are made that can get forgotten. My salesman Alex Moore did a great job staying on-top of everything to make sure the deal went through and all promises were lived up-to even after the deal was complete. The only thing that could make this an even better experience is for service to expedite the few minor fixes/additions and get me my Jeep ASAP. More
WONDERFUL EXPERIENCE I am so happy with my recent vehicle purchase from Keffer Chrysler Jeep Dodge Ram! As soon as I walked through the door at KCJDR I was greeted and imm I am so happy with my recent vehicle purchase from Keffer Chrysler Jeep Dodge Ram! As soon as I walked through the door at KCJDR I was greeted and immediately taken care of. I was very impressed with the beautifully decorated showroom, complimentary food and beverages, and the abundance of vehicles on the lot. General Washington Jr. did an exceptional job at finding me exactly what I wanted. General has excellent customer service skills as he was professional, courteous and very attentive. KCJDR has an abundance of beautiful vehicles on the lot and General Washington Jr. was very knowledgeable of each and every vehicle. There was so much to choose from and he was so patient with me as to I wanted to look at all the vehicles and I didn't feel rushed or pressured with him at all. Once I decided on a vehicle we sat right down to handle business, there was no wait time and the process went very smooth. General Washington Jr. did a great job at being able to get me the car I wanted for the price I wanted to pay! He went above and beyond to make sure I was fully satisfied with my vehicle. He made me feel comfortable urged me to contact him for any assistance I needed. I will most definitely be recommending him to my friends and family! More
Willie Hailey sales representative and Mike Maus financing Awesome serivice from Willie Hailey! His knowledge helped me find the perfect jeep for me and my budget! With the help of Willie Hailey and Mike Maus, Awesome serivice from Willie Hailey! His knowledge helped me find the perfect jeep for me and my budget! With the help of Willie Hailey and Mike Maus, I drove off the lot in my dream jeep! More
What an Awesome Experience!!!! We purchased a 2015 Jeep Patriot High Altitude from Leo and Shaun yesterday and it was an incredible experience... A little bit of background. We had We purchased a 2015 Jeep Patriot High Altitude from Leo and Shaun yesterday and it was an incredible experience... A little bit of background. We had done the research and found the exact model that we wanted walking into the dealership. (it was cold outside and we didn't want to be outside wandering the dealership trying to figure it out) as soon as we got there we were approached by Shaun not in a pushy way either he just asked us if we needed help and that he wanted to make sure no one was out in the cold when they needed help (very kind, and polite.) So we came inside and showed him all of our paperwork on what we wanted and he looked it up while Leo got all of our info. It was a seamlessly quick and easy process while the credit was being run and they were working on financing we took the car for a test drive. Leo was very knowledgeable about the Jeep and its features. Once we were approved Shaun took over and worked with us on all the financing details answering all our questions no matter how small or stupid they were. Over all I would give the dealership, Leo, & Shaun a 10/10 What a great place to buy a car! Thank You Sooo Much! More