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Keffer Chrysler Jeep Dodge Ram
Charlotte, NC
1,499 Reviews
Keffer Chrysler Jeep Dodge and Ram Trucks,"The Family Store", has been proudly serving our community for over 25 years. We are 100% committed to complete customer satisfaction and world class service.
We have a recently opened a 36,000 sq foot state of the art facility and we have hundreds of cars and trucks for you to choose from.
The real difference at Keffer is the way we treat our customers. When your here, your family and you should expect to be treated that way, Friendly, knowledgeable sales, service, and parts professionals are dedicated to treating you right.
Come by the "Family Store today and discover for yourself. While you're here don't forget to ask about our "guaranteed Low Price!".
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 1:00 PM - 6:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,499 reviews
July 20, 2015
Worst customer experience ever I am sorry but get ready for a long painful story, friends. I went to this lot to purchase a vehicle about 3 months ago. I decided on a vehicle before I am sorry but get ready for a long painful story, friends. I went to this lot to purchase a vehicle about 3 months ago. I decided on a vehicle before walking in the doors, talked to a sales rep, and set up a meting. I arrived at the dealership to test drive the car at the appointed time. I had to wait for 45 minutes while they tried to find the vehicle on the lot. Apparently, someone had lost it after test driving the car. I then test drove the car and had a nice chat with the sales rep and the experience started to feel better. Little did I know what was in store for me. I sat in front of a desk for 4 hours while the called different banks to find a loan for me. While they were doing this they asked me to get insurance on the vehicle while on the lot and called superior insurance. The car was not in a condition to be driven off the lot so I was going to have to wait for a week for them to repair it. I asked if I could shop around for insurance at home since I could not even drive the car home and the sales rep told me " No they shop for you, they have the best price, you have to go through them." This in itself was false as I went home and was quoted a price from progressive that was half the price of superior for better coverage. After 4 hours they finally found a bank willing to do a loan (i have average credit) and quoted me at 18% interest. I was dumbstruck but decided i needed this now so I agreed. I had already stressed to the sales rep that I live about 2 hours away and cannot meet on certain days due to working 12 hour night shifts. I call their office after a week and they schedule a meeting to come pick up the car. I arrive back at the dealership and the sales rep says these exact words "Do you want the good news or bad news? The good news is i can find you an excellent deal on a different vehicle and the bad news is i cannot sell this car due to rust damage." When i asked how long they knew about this he eventually told me about a week now. This was also after he kept asking me to come in on my work day after I told him i could not. I finally broke down and went the 2 hours before work just to have this over and done with. that when he told me that line. Well, as you could imagine, I was livid and refused to look at any more cars on the lot ( I didn't even have time before having to run back to work) and they said they would send me back my down payment check they already took but their "check cutters" were not in for the day and I would have to wait until Monday. This was on a Friday. I decided to wash my hands of this company and buy privately. I found a much nicer, newer, and lower mileage car for 3% interest rate. I thought I was done with this dealership for good but little did I know.... I still needed to cancel my superior insurance and have the dealership fax a letter showing them I never received the vehicle so I could get a full refund on the insurance down payment. I have called this dealership 3 times a week for 3 months. I have left message after message for them. I have dealt with the VERY rude customer care rep at their front desk multiple times always barely keeping a calm polite tone. She has hung up on me more times than I can count. She has transferred me in the middle of my sentence. She has put me on hold immediately after hearing my name. The few times she actually transferred me to one of two people that never answer and always make me leave a voicemail, I have left a long detailed voicemail about what it is I need. Superior insurance has called this dealership multiple times and left countless messages on my behalf and nothing has been done. It is 3 months later and I am still trying to get this letter faxed. I let another message about 20 minutes ago and will continue the fight tomorrow morning. More
by Brad200417
Employees Worked With
Matt Knight, Mike Lewis
July 20, 2015
1st Time Jeep Owner! Krystal and Kim at Keffer, made my first Jeep buying experience a great one! Krystle helped me initially and was very patient with my lack of jeep k Krystal and Kim at Keffer, made my first Jeep buying experience a great one! Krystle helped me initially and was very patient with my lack of jeep knowledge. When Krystle went on vacation, she put me in good hands with Kim Erickson, who continued my excellent Keffer experience. Kim was very knowledgeable and was able to help me pick the right jeep with the right add-ons. Kim actually called me weeks after I bought the Jeep to see if I'm enjoying it! I was very surprised and thought it was a nice touch. I would definitely refer Keffer, Krystal and Kim to others, and will be back for my daughter's first vehicle next year when she's 16. More
by Jeff Beck 911
Employees Worked With
Krystle Hager, Kim Erickson
July 10, 2015
Great experience! I was so impressed with my experience at Keffer Jeep. I worked with Mike Lewis primarily, though Andy the sales manager and the finance guy were very I was so impressed with my experience at Keffer Jeep. I worked with Mike Lewis primarily, though Andy the sales manager and the finance guy were very helpful too. Mike took me on a test drive a few months ago and didn't give me a hard time at all about needing to wait until summer to purchase my car. I didn't feel like anybody was trying to play head games with me or take advantage of me. Overall, I highly recommend Keffer Jeep and Mike Lewis specifically! More
by Mcarpenter
Employees Worked With
Mike Lewis, Andy Bell
July 08, 2015
We leased two Renegades and the experience was grea. We had a great experience with the dealership and the sales staff. In particular Giovanni Svette, our salesman was terrific. His was very personable We had a great experience with the dealership and the sales staff. In particular Giovanni Svette, our salesman was terrific. His was very personable and clearly explained everything we needed to know about the vehicles. My wife and daughters and I could not have been treated more professionally. More
by 2xrenegades
Employees Worked With
Giovanni Svette
July 02, 2015
Friendly staff, hassle-free experience Staff was very friendly. They got me into a vehicle that fit my needs at a price I could afford. It was a hassle-free experience and there was no purc Staff was very friendly. They got me into a vehicle that fit my needs at a price I could afford. It was a hassle-free experience and there was no purchase pressure. More
by Ethridgematthew
Employees Worked With
July 02, 2015
excellent sales team Our salesman made sure we found what we were looking and got us the best deal possible, by far the best experience i have had at a car dealership. Our salesman made sure we found what we were looking and got us the best deal possible, by far the best experience i have had at a car dealership. More
by steve
Employees Worked With
Richmond Carter
July 01, 2015
Kim went above and beyond! Kim was the most pleasant salesperson I've ever bought a car from. She never pressured me, tried to change my mind, up sell me or harass me. What a gr Kim was the most pleasant salesperson I've ever bought a car from. She never pressured me, tried to change my mind, up sell me or harass me. What a great experience was to be helped by a woman. She still helps me when I have questions when I call, and it has been 3 months since I bought my car! Thank you Kim and keep up the amazing work you are doing! More
by Ivie C.
Employees Worked With
Kim Erickson
June 28, 2015
They went above and beyond My daughter is away at college and was in a car accident and needed a new car right away for school and work. We were unable to fly there to help her My daughter is away at college and was in a car accident and needed a new car right away for school and work. We were unable to fly there to help her. We entrusted Keffer Chrysler Jeep Dodge Ram to take good care of her and not take advantage of her youth. They went above and beyond to help close the deal and deal it was. They explained all of her options and stayed true to their word. I would highly recommend this dealership to anyone. More
by K Fana
June 25, 2015
Amazing sales team Over-the-top customer service by both the sales associate and the finance manager. I was floored by their willingness to go the extra mile, stay late Over-the-top customer service by both the sales associate and the finance manager. I was floored by their willingness to go the extra mile, stay late, and really help me find the best deal for my family. More
by eamorossi
June 23, 2015
Great Job!!!!!! Willie Hailey was really great to work with. He made the tedious process of buying a car easy and seamless. Shaun Shore was helpful and transparent w Willie Hailey was really great to work with. He made the tedious process of buying a car easy and seamless. Shaun Shore was helpful and transparent when it came to price and interest rate . My husband and I are really pleased with our purchase. ! More
by Mrs. Bliss
