Keffer Chrysler Jeep Dodge Ram
Charlotte, NC
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 1:00 PM - 6:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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best around to deal with Best people around to deal with, more then willing to go out of the way to help without pressuring you. Prices better then all other Best people around to deal with, more then willing to go out of the way to help without pressuring you. Prices better then all other More
CAMARO SS I found the car on the internet and was very much interested in it because of the low mileage for a 2013. The price was also reasonable. I gave Keffe I found the car on the internet and was very much interested in it because of the low mileage for a 2013. The price was also reasonable. I gave Keffer a call and got on the phone with KIM ERICKSON. How lucky could I be.? She answered all my questions and kept an eye on the car until I could arrive from out of town. She was great to work with. Has lots of energy and is warm and pleasant. If I had a business she would be the first person I would hire. Thanks KIM More
Back To Keffer To Make My Purchase I purchased my last vehicle from Keffer in 2010, a Ram 1500. The biggest reason I decided on Keffer was the customer service, and the competitive pri I purchased my last vehicle from Keffer in 2010, a Ram 1500. The biggest reason I decided on Keffer was the customer service, and the competitive pricing. After visiting several Ram dealerships in the Charlotte area, I came back to Keffer to find the truck I was looking for. Exceptional customer service with Keffer again drove my decision to purchase my vehicle from this dealership. Two people I want to recognize. Bob McChesney- My salesperson. Although relatively new to Keffer, you wouldn't know it. Bob answered all of my questions and called me anytime I had something else to ask . General Washington- Finance- General made the finance part of the process seamless. He was very informative and knowledgeable about Ram services. I wouldn't hesitate to recommend Keffer to anyone looking for a new or used vehicle. More
Poor Service from Service Advisors and Repair Technicians They failed to communicate. My 2013 Jeep Wrangler Sahara had to go in for transmission repair, torque converter. The jeep sat a week before they start They failed to communicate. My 2013 Jeep Wrangler Sahara had to go in for transmission repair, torque converter. The jeep sat a week before they started, even though I was promised an earlier start date. Next, they neglected to order the part when they diagnosed the problem, therefore when they were able to start they didn't have the part. I picked the jeep up and only drove home and realized the jeep was skipping badly when going from 2nd to 3rd. I attempted to call and complain and their entire staff was rude. Next I emailed the general manager, apparently he is too busy to reply or doesn't care. I'm taking the jeep to Stateline Jeep in Ft. Mill, hopefully I receive much better service from them. I would not recommend Keffer for ANYTHING! More
Great car buying experience Heather is the best sales consultant I have ever dealt with when buying a car. She actually listened to what I really wanted in a car. I would recomme Heather is the best sales consultant I have ever dealt with when buying a car. She actually listened to what I really wanted in a car. I would recommend her to anyone that is looking for a new or used vehicle. She was awesome! Thank you again heather! I love my car! More
Jeep Grand Cherokee This is the 2nd vehicle we have purchased from Keffer, and we couldn't be happier. Kim Erickson was very helpful, a real pro. Explained the workings This is the 2nd vehicle we have purchased from Keffer, and we couldn't be happier. Kim Erickson was very helpful, a real pro. Explained the workings of the car, very personable. More
We'll never be forgotten! WOW! Amazing experience. Whole team did an outstanding job. Our purchase didn't follow protocol, but we were given outstanding service. Process was s WOW! Amazing experience. Whole team did an outstanding job. Our purchase didn't follow protocol, but we were given outstanding service. Process was so easy that I almost talked myself into buying another vehicle just so I could deal with team. Can not say enough about how these people made me feel. Wish all companies had this kind of work ethic. If you are in the need for a change, please visit Keffer and ask for WILLIE! More
Great experience Great dealership great people great vehicles. Brandon did a great job showing me the in and out of the jeep. Test drive was great. I will definitely b Great dealership great people great vehicles. Brandon did a great job showing me the in and out of the jeep. Test drive was great. I will definitely be back and I would absolutely refer the dealership to a friend.. Jeep 4 life! More
Excellent service I am completely satisfied with my purchase. Going into the dealership I was skeptical, being a first time buyer. I wasn't sure that I would be able to I am completely satisfied with my purchase. Going into the dealership I was skeptical, being a first time buyer. I wasn't sure that I would be able to get the car I wanted. Bob helped me every step of the way. I got the car I wanted and for a good price. I wold strongly recommend Keffer to my friends and family for future car purchases. More
Good overall experience, needs improvement in finance proces Good part : Recently purchased a Jeep Wrangler and overall experience was good. I traded in my current vehicle and that can be quite a tricky proce Good part : Recently purchased a Jeep Wrangler and overall experience was good. I traded in my current vehicle and that can be quite a tricky process. Fortunately Willie helped me understand the process and was very helpful during the process. He also helped me understand the vehicle as I am new to SUV and jeeps in particular. He made trading in quite easy and I walked out with a new Jeep! Very excited to go off-roading soon :) Part that needs improvement : 1. Multiple credit inquiries Usually all new dealers run credit check against a single financier and give you a quote. My credit application was run against 5 different financiers though I have excellent credit. This may be a normal process for some dealers, but was new to me. But the customer should be made aware of this prior to running checks. # of credit inquiries affects credit scores. 2. Optional additional coverage All new vehicles come with ultra new coverage built in. What I wasn't made aware of was that this coverage comes at a cost and is optional. Customer should be given a choice, especially when the coverage costs around $4K. More