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Keffer Chrysler Jeep Dodge Ram

Charlotte, NC

4.8
1,499 Reviews
Keffer Chrysler Jeep Dodge and Ram Trucks,"The Family Store", has been proudly serving our community for over 25 years. We are 100% committed to complete customer satisfaction and world class service. We have a recently opened a 36,000 sq foot state of the art facility and we have hundreds of cars and trucks for you to choose from. The real difference at Keffer is the way we treat our customers. When your here, your family and you should expect to be treated that way, Friendly, knowledgeable sales, service, and parts professionals are dedicated to treating you right. Come by the "Family Store today and discover for yourself. While you're here don't forget to ask about our "guaranteed Low Price!".
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8214 E Independence Boulevard

Charlotte, NC

28227

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Showing 1,499 reviews

August 29, 2015

Happy wife happy life this month it was my wife's turn to make a purchase. thank you Brandon for your professionalism. see you again when the kids are ready too drive. More

by A.King
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Melendez
Sep 03, 2015 -

Keffer Chrysler Jeep Dodge Ram responded

On behalf of our dealership, I sincerely thank you for taking the time to write such kind words about our sales team. Brandon is a great people person and he strives to create a positive buying experience for every customer. He will be very happy to hear that he was successful in that endeavor. If you have any questions or concerns, please do not hesitate to come see us. Warm regards, India Wiggins – Executive Assistant - India.wiggins@dickkefferauto.com

August 25, 2015

Great Team I just purchased a Jeep Cherokee and I love it! The process took a couple of days and lots of indecision on my part. I just could not make up my mind More

by Tracediva213
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Matt Knight, Joseph Garcia
Aug 26, 2015 -

Keffer Chrysler Jeep Dodge Ram responded

We appreciate you taking time to leave us a great review! We are pleased to hear Joseph and Willie did a great job in assisting you in your purchase and gained your trust. Thank you for your recommendation as well. If there is anything else we can do for you please don't hesitate to give us a call! Best regards, India Wiggins – Executive Assistant - India.wiggins@dickkefferauto.com

August 25, 2015

Its what everyone expects a dealership to be I bought my truck here in Feb of 2014. I moved just after buying my truck. For most people that means they use the nearest dealership to service their More

by SamGarcia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Andrews, AJ Bitterman, Charles, Mandy, and so many more, Chris Blackburn
Aug 26, 2015 -

Keffer Chrysler Jeep Dodge Ram responded

We appreciate you taking time to leave us a great review! We are pleased to hear Joseph and Willie did a great job in assisting you in your purchase and gained your trust. Thank you for your recommendation as well. If there is anything else we can do for you please don't hesitate to give us a call! Best regards, India Wiggins – Executive Assistant - India.wiggins@dickkefferauto.com

August 22, 2015

In the door great, out the door, not so much! The sales crew do a great job selling, I do have to say that! They make you feel like you are the most important buyer! Well, the buck stops there!! More

by Thumb down
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Two different GM's , Heather Erazo
Aug 24, 2015 -

Keffer Chrysler Jeep Dodge Ram responded

It is discouraging to know that we did not meet your expectations, but would like to thank you for providing us with this feedback. At Keffer Chrysler Jeep Dodge we pride ourselves on providing top-notch service and the experience you describe is not acceptable. We want to research your situation and discuss options to make things right. Please contact me at your earliest convenience so we can work on a solution. Sincerely, India Wiggins – Executive Assistant - India.wiggins@dickkefferauto.com

Aug 28, 2015 -

Thumb down responded

India, I sent you an email as you requested, but did not get a response? Diane

August 19, 2015

Service Department - Still waiting I noticed my car was Jeep was getting close to 30k miles so I came in mid-July for the 32k mile checkup listed in my Jeep's manual. I went on cars.com More

by cnyeste
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Other
Aug 24, 2015 -

Keffer Chrysler Jeep Dodge Ram responded

Thank you for taking the time to provide us with this feedback. We appreciate hearing from our customers because it allows us to constantly improve ourselves and the service we offer. It is disappointing to hear for the impression you may have received regarding our service department but I can guarantee any recommendations made by a member of our team are made in your best interest as well as your vehicle. I would appreciate the opportunity to turn this impression around and ensure you have nothing but complete satisfaction with the service you have received from Keffer Chrysler Jeep Dodge. If you would like to discuss this situation further or if you have any questions do not hesitate to contact us directly. Sincerely, India Wiggins – Executive Assistant - India.wiggins@dickkefferauto.com

August 19, 2015

We had a great expirience buying our jeep My fiancé and I just recently purchased our new 2015 Jeep wrangler . Our experience working with Leight Weiss was great, She took the time to show u More

by carolshava
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leight Weiss (sales)
Aug 21, 2015 -

Keffer Chrysler Jeep Dodge Ram responded

Congratulations on your new Jeep Wrangler! Leight is a great asset to our team, so it does not surprise me that she was able to get you set up with your dream car. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Best regards, India Wiggins – Executive Assistant - India.wiggins@dickkefferauto.com

August 14, 2015

Awesome Experience! 2012 Chevy Traverse I had an exceptional experience working with Myles on my trade, would buy from him again! One of the best car buy experiences I have ever had. Quick e More

by blythet81
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 18, 2015 -

Keffer Chrysler Jeep Dodge Ram responded

Thanks for the great review! We’re thrilled to hear that Myles provided you with one of the best car buying experiences you’ve ever had! At Keffer Chrysler Jeep Dodge, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible for all of our customers. If you have any further needs, do not hesitate to come back in for a visit. Best regards, India Wiggins – Executive Assistant - India.wiggins@dickkefferauto.com

August 06, 2015

Professional and Excellent Service - 2015 Dodge Charger We recently purchased a new 2015 Dodge Charger and worked with Xavier Almonte and Matt Knight. Excellent transaction from the beginning to the end! More

by Jorasims
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Reed , Matt Knight, Xavier Almonte
Aug 07, 2015 -

Keffer Chrysler Jeep Dodge Ram responded

Thank you for sharing this remarks about your most recent experience with Xavier and Matt. Congratulations on your new Dodge Charger! Thank you for spreading the word about your excellent experience at Keffer Chrysler Jeep Dodge; we look forward to working with you, your family, and your friends in the future. Kind regards, India Wiggins – Executive Assistant - India.wiggins@dickkefferauto.com

August 05, 2015

RAM 1500 Purchase, Great Service Went beyond the expected for me. Not only for my first new truck purchase, but a major issue as well. Great Guys! Thank You: Mark, Emad Frank and D More

by jaallen610
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank, Doug and Donnie, Donnie Gomez, Mark Dollard
Aug 07, 2015 -

Keffer Chrysler Jeep Dodge Ram responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating, Jeffrey! It is great to hear that Mark, Emad, Frank and Doug went beyond your expectations and provided you with a great experience. Feel free to call or stop by if there is anything else we can do for you. Best regards, India Wiggins – Executive Assistant - India.wiggins@dickkefferauto.com

August 03, 2015

Work with Christian We recently purchased a 2015 Jeep Wrangler Unlimited Altitude and worked with Christian. The way he served us was incredible. He worked hard to get us More

by jgm0508
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Baker
Aug 06, 2015 -

Keffer Chrysler Jeep Dodge Ram responded

Thanks for this nice review! Christian truly knows his stuff. We make sure that all of our employees are knowledgeable and courteous and he will be glad to hear you were able to perceive that. Congratulations to your 2015 Jeep Wrangler Unlimited Altitude. Feel free to come back and visit if you have any further needs. Best regards, India Wiggins – Executive Assistant - India.wiggins@dickkefferauto.com

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