Keffer Chrysler Jeep Dodge Ram
Charlotte, NC
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 1:00 PM - 6:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Happy wife happy life this month it was my wife's turn to make a purchase. thank you Brandon for your professionalism. see you again when the kids are ready too drive. this month it was my wife's turn to make a purchase. thank you Brandon for your professionalism. see you again when the kids are ready too drive. A. King More
Great Team I just purchased a Jeep Cherokee and I love it! The process took a couple of days and lots of indecision on my part. I just could not make up my mind I just purchased a Jeep Cherokee and I love it! The process took a couple of days and lots of indecision on my part. I just could not make up my mind on the year, color or interior. Joseph Garcia and Willie Hailey were very patient and professional. They gained my trust and I knew I was making an excellent purchase with the right sales team. I highly recommend this dealership! More
Its what everyone expects a dealership to be I bought my truck here in Feb of 2014. I moved just after buying my truck. For most people that means they use the nearest dealership to service their I bought my truck here in Feb of 2014. I moved just after buying my truck. For most people that means they use the nearest dealership to service their vehicle, but unlike most I drive over 90 miles to go back. Here's why: I have a pleasant experience every time I go to Keffer. All of the staff are knowledgeable, courteous, and friendly. The service is always quick and efficient and I feel like they are family. I trust the people who work on my cars and I would drive 1,000 miles or more to continue to receive service at Keffer. The next time I go to buy a vehicle I will buy it from Keffer. I got everything I wanted and more! More
In the door great, out the door, not so much! The sales crew do a great job selling, I do have to say that! They make you feel like you are the most important buyer! Well, the buck stops there!! The sales crew do a great job selling, I do have to say that! They make you feel like you are the most important buyer! Well, the buck stops there!! They shake your hand and tell you if there is anything you need call them anytime! I called with a very simple problem, I bought a jeep renegade and the drivers seat would not adjust correctly for me. I was made to feel like it was totally my deal, and they couldn't do anything for me. Seems they are way too busy to deal with my 'little' problem. The lack of customer service will keep me from ever going back there. I am very disappointed and wish I would have gone with my gut and stuck with Stateline in Fort Mill. More
Service Department - Still waiting I noticed my car was Jeep was getting close to 30k miles so I came in mid-July for the 32k mile checkup listed in my Jeep's manual. I went on cars.com I noticed my car was Jeep was getting close to 30k miles so I came in mid-July for the 32k mile checkup listed in my Jeep's manual. I went on cars.com to get an idea of how much the service would cost. The site said anywhere between $215-$306. I told them in addition to what's listed in the 32k mile service schedule, I wanted a tire looked at (leaked air) and my brake pads checked because they squeal when I slow down. After my car was serviced, I was presented a bill for $750. I must have been in shock until I left the dealership because I didn't realize how badly I was ripped off. When I got home I called in asking about the price and someone in the service department explained that they forgot to reprice something, and they were going to refund me the difference of $120. I was very appreciative that they were able to do so however $630 for a 32k mile checkup STILL sounded pricey. I looked at the invoice and found out that the work that was done was the 64k mile checkup, not the 32k mile checkup I'd asked for. I was able to verify this with a 2 family friends, 1 whom owns a Jeep dealership back home and the other whom of which is the service manager at that same Jeep dealership. I was finally able to get a hold of one of the service managers and they said that they did the additional work because "you can't always go by what's in the book" because cars wear and tear differently in different environments so they went ahead and performed the other services. I completely understand that however NOBODY told me they were doing that work, and more importantly WHY they were doing that work. The work on the transmission listed in the 64k mile checkup is what cost so much more. The service manager acknowledged fault in how their service team handled my situation. Therefore I'd asked to be refunded for the work nobody told me about and finally after speaking with a service manager for a couple weeks they agreed to figure out the total and I'd be sent a check. It's now been over a week since speaking with/hearing from that service manager and I'm still out a few hundred bucks because of their lack of communication. I've never purchased a car from their sales department so I can't speak on the dealership as a WHOLE, but I'll never take my Jeep there for service again. Oh and my brakes are still squeaking... More
We had a great expirience buying our jeep My fiancé and I just recently purchased our new 2015 Jeep wrangler . Our experience working with Leight Weiss was great, She took the time to show u My fiancé and I just recently purchased our new 2015 Jeep wrangler . Our experience working with Leight Weiss was great, She took the time to show us around and made it possible for us to find our dream car. Very happy for all the help we got from her. Thank you so much Leight Weiss More
Awesome Experience! 2012 Chevy Traverse I had an exceptional experience working with Myles on my trade, would buy from him again! One of the best car buy experiences I have ever had. Quick e I had an exceptional experience working with Myles on my trade, would buy from him again! One of the best car buy experiences I have ever had. Quick easy no hassle or haggle, worked with me on payments. WONDERFUL! More
Professional and Excellent Service - 2015 Dodge Charger We recently purchased a new 2015 Dodge Charger and worked with Xavier Almonte and Matt Knight. Excellent transaction from the beginning to the end! We recently purchased a new 2015 Dodge Charger and worked with Xavier Almonte and Matt Knight. Excellent transaction from the beginning to the end! Very courteous of our needs and of our time. We would highly recommend the dealership to our family and friends. More
RAM 1500 Purchase, Great Service Went beyond the expected for me. Not only for my first new truck purchase, but a major issue as well. Great Guys! Thank You: Mark, Emad Frank and D Went beyond the expected for me. Not only for my first new truck purchase, but a major issue as well. Great Guys! Thank You: Mark, Emad Frank and Doug! Thank You again, Jeffrey More
Work with Christian We recently purchased a 2015 Jeep Wrangler Unlimited Altitude and worked with Christian. The way he served us was incredible. He worked hard to get us We recently purchased a 2015 Jeep Wrangler Unlimited Altitude and worked with Christian. The way he served us was incredible. He worked hard to get us what we wanted throughout the process and it was refreshing based on experiences with other dealerships. He made the process as effortless as possible which in turn made it fun to work with Keffer. More