Keffer Chrysler Jeep Dodge Ram
Charlotte, NC
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 1:00 PM - 6:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Jeep Patriot 2015 Came into the dealer ship to trade my 2012 Nissan Sentra. I honestly didn't know what to expect. As soon as i walked in Willie greeted us and help get Came into the dealer ship to trade my 2012 Nissan Sentra. I honestly didn't know what to expect. As soon as i walked in Willie greeted us and help get the process started. I was undecided on which Jeep i was going to purchase and Willie was very helpful and most important patient. He made my experience such a pleasant one that I felt very good about my purchase. Overall great customer service !!! More
Great car buying experience! I can understand why Keffer is the #1 Jeep dealer in the SE. Brandon and AJ listened to what I wanted, and worked diligently in making it happen. Th I can understand why Keffer is the #1 Jeep dealer in the SE. Brandon and AJ listened to what I wanted, and worked diligently in making it happen. Thanks guys More
Kim Erickson and Jeff Reed My Fiance and I purchased a Jeep Grand Cherokee this past Monday and were very impressed with the patience that Kim had while we took forever to decid My Fiance and I purchased a Jeep Grand Cherokee this past Monday and were very impressed with the patience that Kim had while we took forever to decide between what color interior and exterior we liked best. She did a great job at helping us make the right decision and we couldn't be happier with our new car :) Jeff was so great in helping us complete all of our paperwork and making sure we understood what each document was. I would recommend working with Jeff and Kim to anyone that is looking for a new car! More
Awesome car! Purchased the challenger scat pack and absolutely love it! Bob was friendly and not pushy. Great man to deal with! Will definitely go back for my next Purchased the challenger scat pack and absolutely love it! Bob was friendly and not pushy. Great man to deal with! Will definitely go back for my next one! More
Mike Lewis took real good care of us! Keffer is my car place. I have purchased a lot of cars from them. They always take real good care of me and keep me coming back. Keffer is my car place. I have purchased a lot of cars from them. They always take real good care of me and keep me coming back. More
Happy wife happy life this month it was my wife's turn to make a purchase. thank you Brandon for your professionalism. see you again when the kids are ready too drive. this month it was my wife's turn to make a purchase. thank you Brandon for your professionalism. see you again when the kids are ready too drive. A. King More
Its what everyone expects a dealership to be I bought my truck here in Feb of 2014. I moved just after buying my truck. For most people that means they use the nearest dealership to service their I bought my truck here in Feb of 2014. I moved just after buying my truck. For most people that means they use the nearest dealership to service their vehicle, but unlike most I drive over 90 miles to go back. Here's why: I have a pleasant experience every time I go to Keffer. All of the staff are knowledgeable, courteous, and friendly. The service is always quick and efficient and I feel like they are family. I trust the people who work on my cars and I would drive 1,000 miles or more to continue to receive service at Keffer. The next time I go to buy a vehicle I will buy it from Keffer. I got everything I wanted and more! More
Great Team I just purchased a Jeep Cherokee and I love it! The process took a couple of days and lots of indecision on my part. I just could not make up my mind I just purchased a Jeep Cherokee and I love it! The process took a couple of days and lots of indecision on my part. I just could not make up my mind on the year, color or interior. Joseph Garcia and Willie Hailey were very patient and professional. They gained my trust and I knew I was making an excellent purchase with the right sales team. I highly recommend this dealership! More
In the door great, out the door, not so much! The sales crew do a great job selling, I do have to say that! They make you feel like you are the most important buyer! Well, the buck stops there!! The sales crew do a great job selling, I do have to say that! They make you feel like you are the most important buyer! Well, the buck stops there!! They shake your hand and tell you if there is anything you need call them anytime! I called with a very simple problem, I bought a jeep renegade and the drivers seat would not adjust correctly for me. I was made to feel like it was totally my deal, and they couldn't do anything for me. Seems they are way too busy to deal with my 'little' problem. The lack of customer service will keep me from ever going back there. I am very disappointed and wish I would have gone with my gut and stuck with Stateline in Fort Mill. More
Service Department - Still waiting I noticed my car was Jeep was getting close to 30k miles so I came in mid-July for the 32k mile checkup listed in my Jeep's manual. I went on cars.com I noticed my car was Jeep was getting close to 30k miles so I came in mid-July for the 32k mile checkup listed in my Jeep's manual. I went on cars.com to get an idea of how much the service would cost. The site said anywhere between $215-$306. I told them in addition to what's listed in the 32k mile service schedule, I wanted a tire looked at (leaked air) and my brake pads checked because they squeal when I slow down. After my car was serviced, I was presented a bill for $750. I must have been in shock until I left the dealership because I didn't realize how badly I was ripped off. When I got home I called in asking about the price and someone in the service department explained that they forgot to reprice something, and they were going to refund me the difference of $120. I was very appreciative that they were able to do so however $630 for a 32k mile checkup STILL sounded pricey. I looked at the invoice and found out that the work that was done was the 64k mile checkup, not the 32k mile checkup I'd asked for. I was able to verify this with a 2 family friends, 1 whom owns a Jeep dealership back home and the other whom of which is the service manager at that same Jeep dealership. I was finally able to get a hold of one of the service managers and they said that they did the additional work because "you can't always go by what's in the book" because cars wear and tear differently in different environments so they went ahead and performed the other services. I completely understand that however NOBODY told me they were doing that work, and more importantly WHY they were doing that work. The work on the transmission listed in the 64k mile checkup is what cost so much more. The service manager acknowledged fault in how their service team handled my situation. Therefore I'd asked to be refunded for the work nobody told me about and finally after speaking with a service manager for a couple weeks they agreed to figure out the total and I'd be sent a check. It's now been over a week since speaking with/hearing from that service manager and I'm still out a few hundred bucks because of their lack of communication. I've never purchased a car from their sales department so I can't speak on the dealership as a WHOLE, but I'll never take my Jeep there for service again. Oh and my brakes are still squeaking... More