Keffer Chrysler Jeep Dodge Ram

I would not recommend this dealer to anyone unless they have a price on a used car that just can’t be beat. In the event it’s a new car purchase or a used car that’s not competitive, I would go to another have a price on a used car that just can’t be beat. In the event it’s a new car purchase or a used car that’s not competitive, I would go to another dealer. I can honestly say I have never experienced anything like this when potentially purchasing a car or any other consumer product. I arrived at the dealer around 1:30pm Saturday afternoon and immediately informed the salesman of the SUV I was interested in and also told him upfront I’d want to test drive it as the buyer I was looking for was serious about the vehicle. We were told that the SUV had to be quarantined for 3 days in the event I went on a test drive with everything going on with COVID-19. I still requested a test drive after finding out this information. After informing Willie that I wanted to drive the car and it was evident he didn’t want the car to be driven, he went in and informed his GM Shaun that I wanted to drive and he also said we could not drive the car as I was not the buyer. He also confirmed a 3-day quarantine mandated by the state on any car that was taken for a test drive. It took negotiations with Shaun to be able to even test drive the car and if my cousin wasn’t as interested in the car as she was, I would have left the dealership at that moment. It took an additional hour and a half to get everything together to test drive the car after convincing the Finance Manager that the credit score was good enough based on a Credit Karma score to test drive the vehicle and figuring out the offer for the trade value. After driving the car and agreeing to terms, the buyer filled out a credit app and it still wasn’t reviewed or terms completed after an additional three hours (the dealership closes at 7pm). In the end, the buyer ended up buying the SUV based on the great price the dealership offered, but not the service. Again, not a great experience and I would caution anyone who does not want to be profiled in any way or misled by state mandated rules vs. company policy to visit Keffer Jeep unless the price is hard to beat.   More

WIllie is top notch! Willie went above and beyond to work with me to test drive a new truck given all the circumstances of social distancing right now. He had the truck cl Willie went above and beyond to work with me to test drive a new truck given all the circumstances of social distancing right now. He had the truck cleaned, and ready to go for the test drive. He was very respectful of my time and privacy. When it came time to negotiate, Willie was not pushy at all, and got me a great deal on the truck we wanted. I couldn't have asked for a better experience and would gladly recommend him to anyone looking for a vehicle from Keffer. Thanks for everything and making buying a new truck fun! More

BAIT and SWITCH 2x Absolutely the worst dealershipI have ever dealt with. Twice had a deal in 3 days but the price kept changing and I still agreed, after 6 plus hours a Absolutely the worst dealershipI have ever dealt with. Twice had a deal in 3 days but the price kept changing and I still agreed, after 6 plus hours and 2 reworked deals they said we can't sell you that jeep go somewhere else. The reason on day 3 was the "residual" changed overnight. Complete waste of my time and energy. Biggest con-man going - PS the website price isn't even close to the real price. I will never ever come back or recommend this dealership to anyone I come in contact with. More

Worst car dealership in Charlotte Your garbage service will be spread through Social Media like a bonfire!!! I spent $4233.33 in 4 days!!! I'm going to let every social media network k Your garbage service will be spread through Social Media like a bonfire!!! I spent $4233.33 in 4 days!!! I'm going to let every social media network know about your vile, shady service. First and foremost, I came in because my cylinders were misfiring. I have fixed cars all my life with my dad and this was a test for you and you failed miserably. After 4 hours of sitting in your waiting area, I was informed that my car needed $6,100 worth of service. I was informed that my head gasket and oil pan gasket were leaking bad, yet there is not even a drop of oil on my driveway, Gotcha!!!! Next, i was informed that my control arms bars needed replacing up front. Gotcha again idiots!! They were placed in 2018. Upon paying $2,702.37, I arrived home only to start the car the next day and when I turned,my steering made a noise. I was informed by Robert Bruce that my rack and opinion was "leaking" and needed to be replaced. After paying $1,530.96, I picked up the car and drove home. When I started the car to get milk for the kids, I turned left and heard the same noise. Of course the idiots in your shop stated that then rack and pinion were leaking. NO LEAKS ON MY DRIVEWAY MORONS!!! You basically xxxx people of their money and I will continue to do many reviews of your horrible service on every platform imaginable, Seriously, how do you people live with yourselves?!! More

I had the most amazing experience at this dealership. The sales person Richie Carter was very patient in spite of my indecisiveness. He is a sales person who educated his customers and empowers you with know sales person Richie Carter was very patient in spite of my indecisiveness. He is a sales person who educated his customers and empowers you with knowledge. I would refer anyone to Keffer and encourage you to ask for Richie. He is far from the typical sales man. He has gained a lifetime customer. More

General Washington is the man!! I was very satisfied with the dealership service as well as the salesman.. You wanna a great salesman check out General Washington the dealership service as well as the salesman.. You wanna a great salesman check out General Washington More

Great buying experience. No hassle at all. We live 2 hours away. Deal stayed the same when we arrived. Thank you so much for the easiest car buying experience ever. hours away. Deal stayed the same when we arrived. Thank you so much for the easiest car buying experience ever. More

If I could give 10 stars to General Washington I would. He helped my husband and I with the purchase of a new vehicle. He listens to your unique situations to make sure that he does everything to help. He helped my husband and I with the purchase of a new vehicle. He listens to your unique situations to make sure that he does everything to help. More

Mr. General Washington was of really great help,with the purchase of my 2019 challenger great team at Keffer CDJR.I will purchase another vehicle from them again. Best deal in town!!!!!👍🏽👍🏽👍🏽👍🏽👍🏽V purchase of my 2019 challenger great team at Keffer CDJR.I will purchase another vehicle from them again. Best deal in town!!!!!👍🏽👍🏽👍🏽👍🏽👍🏽Very satisfied customer. More

General Washington was a fabulous salesman. He does not pressure, he just helps you make a good decision. And the rest of the dealership staff were all so friendly. Great experience, I really enjoyed buyin pressure, he just helps you make a good decision. And the rest of the dealership staff were all so friendly. Great experience, I really enjoyed buying my new Jeep here. More