Keffer Chrysler Jeep Dodge Ram

Courtesy tow to the nearest dealership, who took care of all of the problems in a quick/efficient manner. Would recommend. all of the problems in a quick/efficient manner. Would recommend. More

I'm based in Durham, NC and bought a certified pre-owned Jeep Cherokee. A couple of issues during the negotiation with the salesperson. First was the surprise addition of the $2,449 "New Vehicle Premium Saf Jeep Cherokee. A couple of issues during the negotiation with the salesperson. First was the surprise addition of the $2,449 "New Vehicle Premium Safety Package". This was never discussed and was added to the quote. I didn't need or want any of those things and frankly it felt like the new "undercoating" scam. I got quite upset when I was told those things had already been added and could not be removed. The salesperson eventually removed the $2,449 from the price of the Jeep while keeping it on the quote. Interestingly enough, there is no ELO GPS tracking on the vehicle and it certainly doesn't look like any kind of finish was added to the exterior or the interior. In fact, the Jeep was not nearly as detailed as I would have liked. I haven't asked my mechanic yet if there is actually nitrogen in the tires but my guess is that there isn't. The second issue during negotiation was the fees for the title and tags - $314. That's around $150 at the DMV so this was a sneaky way to capture more profit. The price was eventually reduced by $150 to offset this. The delivery of the Jeep to my home in Durham was appreciated. However, the paperwork was incorrect as the warranty page was filled out as "As Is" which was incorrect since it was certified pre-owned. When I brought this up with the finance manager, she incorrectly told me there was no warranty. This was of course upsetting given I had bought the Jeep without seeing it knowing that it would be backed by a warranty. After a while she came back and said she was incorrect, that it came with a 3 month/3,000 mile warranty. She faxed me the corrected form. On my first drive I noticed that the start/stop wasn't working and there was a message about the battery having an inadequate charge. I already had an appointment with my mechanic and asked them to check it out. The did a new vehicle inspection and found the following issues: 1) battery was bad and needed to be replaced, 2) the cabin and engine air filters were very dirty and needed to be replaced, 3) transmission fluid was old and needed to be flushed and replaced, 4) fuel system had a lot of carbon build up and needed to be cleaned, and 5) the brake fluid was dirty and also needed to be flushed and replaced. Obviously the 125-point inspection wasn’t done at all or it was done by an very incompetent mechanic otherwise these obvious issues would have been caught and addressed. I contacted the salesperson about this who apologized and was embarrassed which I appreciated. He asked me to contact the sales manager Terry. While Terry agreed to handle the cost for the repairs ($1,171.98), he provided no explanation nor was he apologetic. In the end, I am happy with the Jeep but this was not at all a pleasant buying experience. I have bought a few vehicles through Carvana and those experiences were pleasant and seamless each time. I have recommended them to friends and family as a result. I provided this same overall feedback in a survey I received from Keffer a month ago and no one has contacted me from Keffer to explain or apologize. Why even survey customers if you don't action terrible feedback? My read is that they don't care. This experience with Keffer reminded me why dealerships have a bad reputation and I certainly won’t make the mistake of buying from one again. More

Very, very Unethical Dealership. I truly regret doing business with them!! They don't do their job. Do not buy from them, 9 times out of 10, you'll regret it as I do!!! I truly regret doing business with them!! They don't do their job. Do not buy from them, 9 times out of 10, you'll regret it as I do!!! More

I HATE to leave negative reviews about any business but I have been beyond disappointed with my experience at Keffer. The sale process went very smooth but it has been a nightmare ever since. They installed have been beyond disappointed with my experience at Keffer. The sale process went very smooth but it has been a nightmare ever since. They installed a lift for me upon purchase and since then it has just been awful. I’ve had the vehicle there two times to fix the same problem that still isn’t fixed. Since picking it up the last time I have called FOUR times. I get the same answer every time, “I’ll put it in the system and someone will give you a call.” I have yet to receive a call back. I’ve even reached out to Jeep wave to try to resolve the problem to no success. I feel extremely shafted on the whole situation. Bought a brand new Jeep that hasn’t been right since purchase over six months ago. I would return it if possible. More

Pure crooks. Add on 3k safety package which is fancy wording for a wax treatment that takes 15 minutes. They'll argue you until you cry uncle. These are the worst Add on 3k safety package which is fancy wording for a wax treatment that takes 15 minutes. They'll argue you until you cry uncle. These are the worst crooks in the biz. More

I’d like to thank our sales rep Christopher, Mark with financing, and the dealership/management so much working with us to get the price for our new Jeep Gladiator Willys Sport within our range! Even went financing, and the dealership/management so much working with us to get the price for our new Jeep Gladiator Willys Sport within our range! Even went above and beyond by delivering! We absolutely love it and highly recommend this team! A+ All Around! 5-Star! Thanks again! More

First of all, we need to talk about their false advertisement that they have on their website. The vehicle that I went in for is still incorrectly listed on their website. It is not at all the same advertisement that they have on their website. The vehicle that I went in for is still incorrectly listed on their website. It is not at all the same color and it does not have the hardtop that is in the picture because they use the wrong stock photo. These are small details that actually have a pretty decent impact on the resale value. But what would I know I'm just a dumb little girl. Or at least that's how I was treated by your staff. It was barely acknowledged that I was the one actually buying the vehicle. Instead pretty much only my male counterpart was addressed. I understand that being rude or condescending is probably a sales tactic that works on some people but it was disgusting. I'm so thankful I went with my gut and ended up leaving and went to a different dealership, specifically I went to Parks Chevrolet in Huntersville. I was able to get a newer vehicle with less mileage and for a lower price then the fair deal that I was asking for here. A deal less than the one that their sales people were literally laughing at. Which again, I understand is probably a sales tactic but is incredibly rude and off-putting. It was also weird that the salesperson at a dealership that specializes in the Jeeps didn't really understand the features that a Jeep Wrangler has at its core. Maybe if they spent less money on fanfare and food trucks they would be able to offer their customers an actual accurate price for what they're selling. Or, they may be able to afford decent training for their staff. Instead it was like going to a manic carnival. Would not recommend and if anybody asks me recommendations I'm going to ensure that they don't go to you. Very few people enjoy the process of buying a car. That said, your team ensured that it was a nightmare. More

After almost a full day of run around I never got any answers after they stated one of my trade ins was “Branded” on the CarFax. They was a complete lie and I provided proof of this. They also would not answers after they stated one of my trade ins was “Branded” on the CarFax. They was a complete lie and I provided proof of this. They also would not even consider my other trade where they were buying it at whole sale when there was NO vehicle like that in the state. I was a prior customer but will not ever buy any vehicles from them again. Sad situation when I have to email their General Manager Mr. Mays on this. Their staff should be ashamed of this and God Bless them. More

General Washington and rest of the staff were great. Definitely glad I made a 2 hour drive from Greenville SC. Definitely glad I made a 2 hour drive from Greenville SC. More

This was the easiest dealership experience I have ever had because of how Keffer Ram worked with us. I was in and out really quick. Everyone at the dealership was efficient every step of the way. They hel had because of how Keffer Ram worked with us. I was in and out really quick. Everyone at the dealership was efficient every step of the way. They helped find a vehicle and price that worked for my financial situation but were not pushy or pressuring. Everyone was very helpful, friendly, listened to my needs, and did their best to be as accommodating as possible. Ask for Jessica Lowery in sales, she is the best! She is amazing and made the process really smooth. She went above and beyond for us as customers and tried to help as much as possible to make something work for our budget. Easily the best salesman I've worked with at a dealership her service was excellent and really made the experience excellent. Our F&I guy Freddy Soulasinh was awesome to work with as well. He had all the paperwork ready to go and made it a very quick and painless process to sign and go over all the paperwork. He was extremely professional, knowledgeable, friendly, and efficient! I would absolutely recommend Keffer Ram to a friend or colleague because of their competive prices, well kept showroom, and especially, the service from the sales associate, sales manager, and F&I manager More