Keffer Chrysler Jeep Dodge Ram

Mike Maus was extremely helpful and committed to finding the best car for me - as opposed to other sales professionals that might try to sell the best car for the dealership. I did not intend to purchase a the best car for me - as opposed to other sales professionals that might try to sell the best car for the dealership. I did not intend to purchase a car on this day; however, Mike's service in conjunction with Mike #2 (financing)'s knowledge of the inventory, pricing, options, etc., created an offer worthy of consideration - and one that I ultimately secured. Overall, I was very pleased with my experience at Keffer. More

Mike was very professional and empathic to our financial situation. He listened and directed my wife and I to several Jeep vehicles for us to compare. His sales approach was more relationship-building and n situation. He listened and directed my wife and I to several Jeep vehicles for us to compare. His sales approach was more relationship-building and not the typical style used by many sales reps in the auto industry. I am very pleased with how we were treated and will reccomend your dealership to family and friends. Thanks again for a wonderful buying experience. More

I actually did not want to buy a car from someone so young HOWEVER... after seeing this kid do his job so well I would say he is one of the best and most honest salesman I havd ever delt with. young HOWEVER... after seeing this kid do his job so well I would say he is one of the best and most honest salesman I havd ever delt with. More

Great experience, I really liked Joey easy approach to customers, entire staff very helpful also after purchase with prompt follow up on my requests and questions. customers, entire staff very helpful also after purchase with prompt follow up on my requests and questions. More

Joey Maus was a very enthusiastic young sales person! He answered all questions asked of him in a professional manner - and if he didnt know the answer he was smart enough to find out the answer and not try answered all questions asked of him in a professional manner - and if he didnt know the answer he was smart enough to find out the answer and not try to bluff his way thru it. He had a very good knowledge of the product and was more interested in what I wanted instead of trying to "fit" me into something just to make a sale...Good job!!! I will be returning in the future for another vehicle. More

I went into the dealership at the end of the month, and knew that the sales staff would be looking to make a deal. I traded in a 2008 Kia Rio for a 2011 Dodge Challenger- just a small upgrade. I was very p knew that the sales staff would be looking to make a deal. I traded in a 2008 Kia Rio for a 2011 Dodge Challenger- just a small upgrade. I was very pleased with my experience. Matt Knight is a good salesman. He was very accommodating. I brought my kids to the dealership, and they had an area with a Nintendo Wii. That did keep them busy. After test driving, the dealership gave me top dollar for my trade-in. I agree with other reviews that Keffer does not talk interest rates. That bothered me a little, because I told finance that I would accept a smaller term for a lower interest rate. I did determine, however, that Keffer does work to get you the absolute lowest rate possible based on term and credit. I honestly believe they do this for the best interest of their customers (no pun intended). I met the service manager as well, and I was very happy with his attitude. My number one issue with dealers is service after the sale, and I have no doubt that service here will be excellent. More

Joey and his manager were most helpful with the entire service. They were informative and were willing to stick around for long periods of time. I'm glad I came here and love driving around in my converti service. They were informative and were willing to stick around for long periods of time. I'm glad I came here and love driving around in my convertible. More

1st visit-3hrs just to see the car I knew I wanted. Salesman kept leaving and coming back. I was not allowed to leave until I took a test drive. The doorway was blocked. 2nd visit-3 hrs.They didn't ha Salesman kept leaving and coming back. I was not allowed to leave until I took a test drive. The doorway was blocked. 2nd visit-3 hrs.They didn't have the color I wanted but could get it from another dealer. I could not get a direct answer as to the interest rate on the loan. They put through the credit app even when I said we had no deal w/o the info. I signed that I would accept the car they could get in 2 days if the loan was good. For the next 2 weeks I kept getting a story that the dealer sold the car they were holding for me but they did get another one somewhere else. Still no info on the interest rate. 3rd visit-3 hrs. Could not get info on the loan until a few minutes before the car was ready.Even though I was not taking the car with me, and someone would be dropping at my place at 4pm, I had to wait until it was detailed. They knew I was coming but did nothing. Jason, my salesman said he would be there at 8:30 AM. I got there at 9 and he wasn't there. When the manager called him at home, he said he thought I was coming in the afternoon which was a lie since he wanted me to pick it up at 5 the night before. They put my cred app in that 3rd day for a second time because nobody bothered to look for my file. That was 2 credit checks which effects my credit score.The price I agreed to was for a different car and some of the extras were not in this one. I was to get credit for them but it never happened and I guess they just wore me down but it was more than $1000. When the car was delivered, he was to show me where everything was and all the features. He just handed me the keys and said goodbye. There were other problems but I'm getting upset again so I will stop now. This is my 6th Chrysler Motors car and if I stay here in Charlotte, it will be my last. The dealership is poorly run. All they are interested in is the team spirit and rah rah. More

Since I arrived in Charlotte back in the early 1990's I have shopped for my cars at Keffer. Everytime I go there they are very gentle, courteous and attentive to my vehicle needs. Whether it is to buy a have shopped for my cars at Keffer. Everytime I go there they are very gentle, courteous and attentive to my vehicle needs. Whether it is to buy a car or to get maintenance on my vehicle. This time my teenage son was shopping for his first vehicle. He is 14 1/2 so I am actual purchaser, however, they treated him with dignity and assisted him in finding the right one for his first car. We test drove several but Juluis quietly explained to me that he knew which vehicle would be chosen. He was right. Michael chose the 2008 Dodge Avenger and I chose the other one he had chosen a 2011 Dodge Caliber. Both great cars with good gas mileage. We were both treated with respect and care. We are both fully satisfied and completely happy. I highly recommend Keffer to anyone in need of a car. If they don't have it they will get it for you. I personnally will only shop at Keffer. More

I was pleasantly surprised when I ventured into the dealership on a whim to analyze my options to upgrade my 2008 Jeep. I had previously been to a Ford dealership that I had to wait on service, and wa dealership on a whim to analyze my options to upgrade my 2008 Jeep. I had previously been to a Ford dealership that I had to wait on service, and was given less than satisfactory salesmanship when trying to work within my boundaries and terms. However, I was immediately introduced to Andy Bell who listened to my specifications, and we began on a journey of discovery to find that perfect Jeep. He not only assessed my terms, but factored in my character and current comfort level. He worked within my parameters and pinpointed the option that would work best for me and my lifestyle. Never was I pressured to purchase a vehicle or go outside the realm of reality. I absolutely am in love with my new Jeep! I would highly recommend this dealership. More