Keffer Chrysler Jeep Dodge Ram

I have a wonderful experience dealing with Rich and Julius they did a good job take care of me on buying my jeep tanks keep the good work Julius they did a good job take care of me on buying my jeep tanks keep the good work More

Yesterday I went to the Jeep dealership on independence and saw a pair of new Jeep Rubicon 392s they had just gotten in. The price listed online with dealer discount was $87,000 and $89,000 respectively. and saw a pair of new Jeep Rubicon 392s they had just gotten in. The price listed online with dealer discount was $87,000 and $89,000 respectively. I began negotiations to purchase 1 of the Jeeps only to have the sales manager tell me that there was a $10000-$11000 "market adjustment" because the cars were hard to find and the Factory strike was limiting inventory. After pressing them about honoring the online prices (which I have screenshots for), they called me today saying they would remove the "market adjustment" and honor the online price. Then when I went to purchase the vehicle they added a Keffer value fee of $1900, and a safety fee f $1950. I advised them I was not interested in either fee and strictly wanted to purchase the car for the price online. The manager got agitated and said he would not remove those fees even though they were not listed on the online price. 2 hours later the online price of both jeeps were increased by the exact amount of the 2 fees that they were trying to charge me and they would no longer honor the price from just 12 hours ago when the negotiations began. I have been advised to contact upper management (which after calling 3 other Keffer dealerships I have been unable to get a corporate contact for). I have also been advised to contact the NC attorney general to report this deceptive practice. I am fully aware that dealers are free to add market adjustments and dealer added features. However not honoring the price of the vehicle online and trying to increase the price by $15,000 - $16,000 when you go to buy it is absolutely abhorrent and possibly illegal. I will be seeing this through until the end. BEWARE! More

It was a lovely experience. Our salesman, Deon, was polite and personable and made sure all of our needs were taken care of. He did a great job alleviating our concerns. Could Our salesman, Deon, was polite and personable and made sure all of our needs were taken care of. He did a great job alleviating our concerns. Could not have had a better experience! More

Awesome stupendous and great great great great great great great great great and awesome again great great great great and awesome again More

Richie was a stud of a sales manager and assisted us start to finish with all the questions and issues we had! I would recommend Richie for your next car! start to finish with all the questions and issues we had! I would recommend Richie for your next car! More

Richie did a great job. Mostly over the phone to get us a new Jeep. Made it so much easier knowing the deal before going the dealer. Mostly over the phone to get us a new Jeep. Made it so much easier knowing the deal before going the dealer. More

Great service,helped me out to get a new car,thank you Anthony!would definitely recommend going here! Anthony!would definitely recommend going here! More

We had a great experience buying a Jeep Renegade for my daughter. This is her first car and everyone made it a great buying experience. daughter. This is her first car and everyone made it a great buying experience. More

Excellent customer service! A pleasurable buying experience. I would definitely recommend this dealership. They even stayed past their scheduled work hours to finalize our deal. A pleasurable buying experience. I would definitely recommend this dealership. They even stayed past their scheduled work hours to finalize our deal. More

On June 24, 2023 i brought my '22 JGC in for a recall and inspection inspection. It failed. Jorge called me back immediately with the results. The dealership refused a loaner car or a rental. They just sent inspection inspection. It failed. Jorge called me back immediately with the results. The dealership refused a loaner car or a rental. They just sent me on my way with no car and a part that was on "back order" (potentially until September) and a car parked on their lot that was un drives le. There was no update on when the vehicle would be ready unless I made an inquiry. Finally after $1096 in rental fees I decided to stop at the dealership for an update. When I spoke to the technician on duty they miraculously informed me that the part was in and they would have it fixed on Monday July 17th. Based on the lack of communication, resolution on the repair or a vehicle to use in the meantime I called Monday since I needed to arrange a ride and wanted to verify it was done. Surprised to find out the car was NOT even looked at. All they had to do was supply me a car while my car was in their shop. They could have kept mine until whenever. I should have known how they operate based on my attempt to purchase from this dealer. Avoid at all costs. More