Keffer Chrysler Jeep Dodge Ram

Joey Maus was the most unprofessional car salesman that we have ever dealt with. We have bought a lot of cars and trucks from many different dealerships but Joey was by far the worst I've ever dealt with. we have ever dealt with. We have bought a lot of cars and trucks from many different dealerships but Joey was by far the worst I've ever dealt with. While looking at the truck and him getting our info he was telling us about selling his now ex-girlfriend a car who works there and how happy he was to put her $60,000 in debt. We were wanting to make a deal quick and Keffer had the truck we wanted so we told Joey to work the numbers anyway. This guy came back and said And I Quote "Looks like your going to have to get the other truck cause if I'm not going to make my commission then I'm not going to sell you that truck" How immature is that. We didn't want the other truck so why would you even do that. After a few choice words with him and him getting really nervous (Which proves he knew he screwed up!) we were headed out the door. Luckily the used car manager Mike was there and asked us what happened and begged us to come back on Saturday to let him work this out. We did comeback and eventually got the numbers right. I advise anyone that goes to see the window sticker price then pull it up on there website and on autotrader.com. It may shock you! For example the ram we bought was $7,000 less on the website and $4,500 less on autotrader.com. There was no disclaimer saying that not everyone will qualify just that tax title and tag extra as usual. All in all we got a awesome truck it's just very disappointing that we had to work with Joey first. He has a lot of growing up to do. His dad is the General Sales Manager (JOE MAUS) and he wouldn't even email me back when I let him know about our experience. Guess since he's the bosses son he can get away with it. They just swept it under the rug. Guess the old saying is right "Like Father Like Son." Tom Wilson is the General Manager over the dealership and he promptly answered my email and said he had talked to Joey and will talk to Joe. If you decide to go to Keffer ask for Heather Hinson she will take care of you. There is plenty that I may have left about about our dealings with Joey Maus and due to him I would not recommend this dealership to a friend or enemy!!! More

I have purchased many cars in my years, but Shaun was the 1st salesman that ever took the time to ask Me what I wanted/needed in a car, and matched my needs instead of trying to sell me something I didn' the 1st salesman that ever took the time to ask Me what I wanted/needed in a car, and matched my needs instead of trying to sell me something I didn't want or need. He went so far out of his way to make the purchase hassle-free, that it was incredible! Even my husband (who is a huge skeptic) was wowed by Shaun's customer service! More

Willie at Keffer was a pleasure to deal with. He listened as we told him the type of vehicle we wanted and the price range we needed to be in and then he found us great options. He was very accessi listened as we told him the type of vehicle we wanted and the price range we needed to be in and then he found us great options. He was very accessible after the fact to answer any questions and he has delivered on the promises he made. I would definitely see Willie in the future when I need to purchase another vehicle. Also, Sandy at the front desk was very helpful and a delight to deal with. Great team at Keffer. More

Emad Fahmy is the best salesman that we have ever dealt with, We will buy another car or truck from him in the future. The purchase of our new car went great because of him. Thank you so much with, We will buy another car or truck from him in the future. The purchase of our new car went great because of him. Thank you so much More

We had been looking for a new truck in and around our home in Bristol va 31/2 hrs from the Keffer dealership with no luck or help.I contacted Matt Knight on 9/12/2013 about a new truck they had on the we home in Bristol va 31/2 hrs from the Keffer dealership with no luck or help.I contacted Matt Knight on 9/12/2013 about a new truck they had on the web page and from the start he help like he had always knew us and that Saturday 9/14/2013 we made the drive to charlotte nc.He met us in the lot when we pulled in, between himself and Frank Cruz they took care of us and answered every thing about the truck.This was the best experience I have had with a dealership I did not feel pressured at all like the other dealers I had talked with for over a month at other lots.The best way to put it is "Quality customer service with great sales men." I will only deal with Keffer dodge from now on and would recommend if you want a great experience you do the same. Thank you Matt and Frank. Steve Booher Bristol,VA More

First, let me say that all the folks I dealt with at Keffer are top notch and I highly recommend them! My salesman, Charles (Coach) Jones is the best! He stayed in touch and kept me up to date during Keffer are top notch and I highly recommend them! My salesman, Charles (Coach) Jones is the best! He stayed in touch and kept me up to date during the entire order, purchase and delivery process. Michael Turner and Chrysler Rep James Kinsey both stepped up to the plate and hit home runs! These are a great bunch of folks at Keffer and Chrysler Group, you will not go wrong dealing with Keffer! I ordered a Ram 1500 Laramie and there were several production delays at the factory that delayed delivery of the truck. All these folks at Keffer went out of their way to work with the factory folks and kept me informed all the way. They went above and beyond to make my purchase a memorable experience I will not forget. Thank you guys for a job VERY WELL DONE! More

We went with the idea of 'just looking' and ended up purchasing a 2014 Patriot. Larry made the buying process a great experience. We didn't feel pressured, instead he was there to answer questions up purchasing a 2014 Patriot. Larry made the buying process a great experience. We didn't feel pressured, instead he was there to answer questions and assist us with everything...thanks Larry! More

Heather was extremely helpful and insightful. She was patient, friendly, kinda, and answered all of my questions. She showed me a 4x2 black Jeep Grand Cherokee, took me for a test drive, then we went bac patient, friendly, kinda, and answered all of my questions. She showed me a 4x2 black Jeep Grand Cherokee, took me for a test drive, then we went back into her office. I explained to her that I really wanted a moonroof and in the color white. I had a deal through work, and informed her on that. She quickly ran me a quote and it was my exact car that I was looking for and within my budject. Couldn't be happier and so happy with my purchase! Heather did an outstanding job and I will absolutely spread the word on her great service and Keffer's! More

We are happy to say that we were Heather Hinson FIRST SALE. We purchased a new 2013 Town & Country from her. Granted she may have been a little nervous at first but she took care of everything we neede SALE. We purchased a new 2013 Town & Country from her. Granted she may have been a little nervous at first but she took care of everything we needed. We even upgraded our interior to full leather which had to be installed by the dealer and everything fell into place with out a hitch. When ever I return for service on my van Heather is genuinely happy to see me and makes sure that the service department to taking care of me. She is a lovely addition to the Chrysler family. i would strongly recommend Heather to anyone shopping for a new car. More

I recently purchased a used 2007 Dodge Ram. The sales rep brought the vehicle to me for a test drive. After having the truck checked by a third party, I had several issues to resolve. They resolved all rep brought the vehicle to me for a test drive. After having the truck checked by a third party, I had several issues to resolve. They resolved all issues as well as a few additional that their inspection uncovered. Great Price! Great Service! Excellent experience! More