Keffer Chrysler Jeep Dodge Ram

I couldn't be happier with the entire process. Fantastic service from beginning to end. My salesman, Brandon Melendez, was friendly, knowledgeable and, above all else, exceptionally helpful. A Fantastic service from beginning to end. My salesman, Brandon Melendez, was friendly, knowledgeable and, above all else, exceptionally helpful. A little more background: I decided to trade in my 2011 Dodge Ram Laramie 1500 for a used Jeep Wrangler Unlimited and spent about six weeks researching exactly what I wanted and the market values for both my truck and potential new (to me) Jeeps. I found the Jeep I was looking for on AutoTrader and sent a quick email to the dealership to let them know I was interested. This was around 8 p.m. on Thanksgiving night. Friday morning, I had a voice mail when I woke up, and we arranged a test drive on Saturday afternoon at 2:30. The test drive was pleasant, and there was no pressure from the sales team -- just their desire to make sure I was getting the vehicle I wanted. At no time did anyone try to up-sale me to a newer or more expensive model. The test drive revealed the vehicle was in fantastic shape, exactly as advertised on AutoTrader.com. When we returned to the dealership, they appraised my truck. Two other dealers had attempted low-ball (and in my opinion shady and dishonest) techniques to under-value my truck. Conversely, at Keffer, the first words out of my salesman's mouth were as follows: "Wow, that's a nice truck. Really clean." We went back inside and got down to business. The initial offer for my truck was a bit lower than I wanted (naturally), but when I countered and let them know I had done quite a bit of research via both KBB and NADA, they came back with an offer that was actually a little higher than what I was prepared to accept. Then we talked about the Jeep's price. It was already priced as a "great deal" according to True Car, and was indeed priced considerably lower than what I had been seeing base model Jeeps with higher miles going for in the area. We were able to shave another 7% off that price, which is substantial for a used Wrangler. Finally, the last piece of the puzzle: I have excellent credit, so I told them an interest rate that was nearly a full point below what I was willing to accept. To my surprise, they agreed immediately. (I should have asked for even more!!) The lender said this rate was typically for a 72-month term, but I got it for 48 months. And here's where I wish I could give this dealership an extra star on their review: The Jeep came with a soft top, and when I test drove it, my wife noticed the passenger side floorboard was wet. Before I agreed to purchase, they tested the top and found a small leak. They would repair it first thing Monday morning, and I could drive it home. The only problem is that I was only in town to visit my folks for Thanksgiving. I live four hours away near Greenville, N.C. Brandon said he would deliver my Jeep to me Monday and then drive the truck home with him. When the service department looked at the top, the leak was more substantial than they thought, so they kept the vehicle for two extra days to fix it correctly. At any point, I feel like they could have simply sent it down the road for me to deal with the problem on my own. But they valued my satisfaction and fixed it right. This afternoon, my new-to-me Jeep was delivered in my driveway shortly after I got home from work. I have dealt with three other dealerships since 2006. Two were just fine (probably 3.5-4 stars), and the other was atrocious. (I'll save that review for another day.) However, this experience puts all the rest to shame. I can't recommend Keffer Jeep highly enough. When it's time for my wife to purchase a new vehicle (we have our eyes on the new Jeep Cherokee), we're almost certainly going to be making another road trip to Charlotte to buy from Keffer. Thanks! More

Everything I thought was well until I found out I did not have a manual for this new vehicle. Not to mention came for detail because car wash was not done wehn car purchased. Had to wait 3 hours for a horrib have a manual for this new vehicle. Not to mention came for detail because car wash was not done wehn car purchased. Had to wait 3 hours for a horrible car detail. My cargo cover needed to be replaced. I understood they had to order.I don't know when it actually came in they never bothered to call me. Unbelievable....Try to complain to General Manager he never called back. My next step is to blast them on facebook then call TV station. I have spent far to much money with Keffer dealerships and shocked at the way things are handled now. Cindy and Mike Faw More

My experience with Keffer Chrysler Jeep Dodge Ram was the most exciting car buying experience I've had in my car buying history. Willie Hailey made it HAPPEN!! with a smile, professionalism and encouragement most exciting car buying experience I've had in my car buying history. Willie Hailey made it HAPPEN!! with a smile, professionalism and encouragement.. I JUST LOVE MY 2014 Avenger!! Miracles happens @ Keffer Chrysler Jeep Dodge Ram!! AND WILLIE MADE IT HAPPEN FOR ME !! THANKS WILLIE!! More

I was interested in buying a 2014 Dodge Dart and researched my options online. I came across Keffler Chrysler Jeep Dodge Ram and decided to give them a call. Emad assisted me in finding the and pi researched my options online. I came across Keffler Chrysler Jeep Dodge Ram and decided to give them a call. Emad assisted me in finding the and pinpointing the exact Dart that I was interested in. From there, the process was painless and very stress free. The deal was negotiated over the phone in a relatively short amount of time and off we rolled. The car was shipped 3 hours away to me the very next day. Emad was great and my experience with Keffler was great! More

I have purchased my second vehicle form Keffer Dodge 2 weeks ago and I must say this is an awesome dealership. The staff is wonderful and the salesmen are great. You will not find a better atmoshphere fo weeks ago and I must say this is an awesome dealership. The staff is wonderful and the salesmen are great. You will not find a better atmoshphere for purchasing a vehicle. Your needs will be satisfied. My first experienced was 2 1/2 years ago and I could not have found a better place. The prices are great, and they offer deep discounts. I would not dream of going anywhere else. I recommend this dealership to everyone and anyone who has a need of purchasing a vehicle. You will not go wrong. The advertisement on line is true to the word. I was able to get my online discount just as stated. I have saved thousands of dollars by purchasing vehicles from this lot. My vehicles have been new and reliable . If you are thinking of purchasing a vehicle and are undecided then you should try Keffer. I promise they will become your new dealer. Alison Durant Raeford, NC 28376 More

I worked with Ehmad to purchase my first new car in over a decade. He was extremely friendly and got me a great price. I purchased a brand new 2014 Jeep CHerokee Latitude and I love it so far. All of the a decade. He was extremely friendly and got me a great price. I purchased a brand new 2014 Jeep CHerokee Latitude and I love it so far. All of the "stress" usually associated with buying a car was not there. I would definitely recommend this dealership and salesman to family and friends. More

Myles has been terrific to deal with on 2 Jeep purchases in the past year. He was friendly, responsive and treated us like family. I would buy from him any time I needed a Jeep product. in the past year. He was friendly, responsive and treated us like family. I would buy from him any time I needed a Jeep product. More

I just bought my first car at Keffer Jeep and had a excellent experience. It made the car buying experience so pleasant and easy for me. I highly recommend Erick Cover to be your sales consultant. He w excellent experience. It made the car buying experience so pleasant and easy for me. I highly recommend Erick Cover to be your sales consultant. He was so nice and helpful with this experience. He understood that I had a budget and did a great job finding me a Jeep that I thought I could never own. Not only did I get the car that I wanted, he managed to get me the color I wanted as well! He answered all my questions and made sure I had everything I needed to have a successful, easy experience. More

Buying our new Jeep Grand Cherokee from Keffer was a great experience. Charles "Coach" Jones was extremely helpful in the sales process and he and the entire team (Angelo, Frank, etc.) exceeded our expe great experience. Charles "Coach" Jones was extremely helpful in the sales process and he and the entire team (Angelo, Frank, etc.) exceeded our expectations. We love our new vehicle. Thanks for everything! More

Shaun was great! I typically HATE buying a new vehicle, but Shaun made the experience enjoyable. He was straightforward and I felt like he was honest and gave me the best deal possible, without the constan but Shaun made the experience enjoyable. He was straightforward and I felt like he was honest and gave me the best deal possible, without the constant back and forth negotiating that is typically done at a car dealership. If you are looking to buy a new car, give Shaun a call. He will take care of you. More