Keeler BMW

First Experience @ Keeler BMW Dealership!!! My 1st experience @ the Keeler BMW Dealership went very smoothly from the onset, to the signing of the contract. I attribute this positive transactio My 1st experience @ the Keeler BMW Dealership went very smoothly from the onset, to the signing of the contract. I attribute this positive transaction to Riaz Yacob. He spent over 3 hours, explaining every detail of the 320i xdrive and the 328i xdrive. I was able to test drive both vehicles....big decision!! Riaz Yacob was so very patient, extremely knowledgable about The Ultimate Driving Machine, and Always professional!!!! I was also impressed with the professionalism of every employee and manager, with whom I met throughout the course of my transaction!!!! I Love my blue sapphire, beige interior, 320i xdrive BMW 😊😊😊😊 Thanks again, Riaz More

RIPOFF! at closing---go elsewhere At the closing the sales manager ( don't remember her name) rattled off about 6 extra insurance packages (chip & dent, glass, etc. including tire At the closing the sales manager ( don't remember her name) rattled off about 6 extra insurance packages (chip & dent, glass, etc. including tire insurance totaling 1/3 of purchase price!) I would have bought the tire insurance alone (replacement tires cost $300-$400 each & there is no spare tire). I had to buy the entire package $7500 or nothing. Of course the salesman said nothing about extra costs before. The other BMW dealer would have sold me tire insurance without all the extras. Don't buy at Keeler BMW. Go elsewhere. More

Disappointing This review is late "to press," so to speak, but it still applies. We've done 2 deals with Keeler -- one BMW, one MINI. We had great experiences w This review is late "to press," so to speak, but it still applies. We've done 2 deals with Keeler -- one BMW, one MINI. We had great experiences with Bruce Gardner and Bill S. But, last April, we were looking to trade our 2008 328xi wagon w/100K+ miles on it for a certified 328i xDrive GT. Keeler had one, we drove it. While we were out, someone "appraised" our wagon for something along the lines of $2500-3000 less than KBB or NADA. The salesperson puffed himself up by saying that was a great price, and wouldn't budge on the GT price. We talked to Daniels BMW about THEIR certified GT (nicer color, more options), and they gave us a (sight unseen) trade at least $5-6K more than Keeler. You can guess what came next. It's a shame, since Keeler was our go-to first choice. Maybe another time... More

Don't buy a car or get it serviced at keeler My first time getting my 2005 Bmw 645 with 42000 miles to keeler Bmw with no leaks no problems they told me that vavle cover gasket goes at 50k that's My first time getting my 2005 Bmw 645 with 42000 miles to keeler Bmw with no leaks no problems they told me that vavle cover gasket goes at 50k that's 1400 so I choose to get replaced then That was around feb 2014 then a year not even 1000 miles later I had to get the valve cover done again its was leaking I smell a burning smell now this feb 2015 I had A radiator hose leak 350 car still leaking that went to a valley pan 700 more then they tell me I need a crossover tube for 9000 then i get the crossover tube done for a reputable Bmw mechanic then they tell me that the valley pan was. Never replaced and still has cobwebs over the screws plus the valley had oxidation all over brand metal new which I'm welder it was a lie the my mechanic also said it oil all over the engine the never degrease it and it's still leaking now dec 2015 back at keeler and not even another thousands miles later now it the upper timing gasket 1800 plus the alternators bracket gasket 1100 which now that's was issue the whole time More

I have found my permanent salesperson. Riaz was and will be my future automotive (BMW) salesperson. He is absolutely straightforward, professional and knows the brand. In completing my de Riaz was and will be my future automotive (BMW) salesperson. He is absolutely straightforward, professional and knows the brand. In completing my deal with Keeler he was very thorough and patient. The dealership itself is very attractive and all staff I met are very helpful and friendly: Jamison Frank (Sales Manager), Andrew Catoggio, (Product Genius) and Mike Maciariello (Business Manager). More

The American Bavarian Autowerk Experience. I have an X5 4.8is in exceptional condition. Blue with cream interior. Anyway, had to book her in for a fault in the sun roof ( would not stay shut Ve I have an X5 4.8is in exceptional condition. Blue with cream interior. Anyway, had to book her in for a fault in the sun roof ( would not stay shut Vent ). Had them replace and renew the sunroof cassette. It took two visits to put right, one of these occasions i was told the sunroof had to be inicialised by myself, initially i was told the seals had expanded because the car had been exposed all day in the sun. My seatbelts were wrenched on the final visit, and to top it off, a buzzing noise appeared when vacating Keeler on the final visit. Would not recommend anyone here, service is xxxx. More

Disappointing Bought a 2011 X5 35i but it turned out that front tires are worn within 300 miles... Then 2 month later, the drive belt and tensioner went bad... Anot Bought a 2011 X5 35i but it turned out that front tires are worn within 300 miles... Then 2 month later, the drive belt and tensioner went bad... Another 2 month, water pump gone... Absolutely disappointed! Would definitely not recommend this dealership. More

Horrible service advisor and wrong guidance I would recommend all BMW owners like me who bought from Keeler to do the service repair at another family owned or bmw service repair place especiall I would recommend all BMW owners like me who bought from Keeler to do the service repair at another family owned or bmw service repair place especially after your initial 4 year warranty is done. For last 6 years I have been going to keeler bmw service (the first 4 years do not count since it is free). Man, do they fool the average customer with required work which is not even important. I did my 60k service reminder last week and they called me with the following work to be done: rear brakes (rotors/pads), valve cover gasket, left front axle and wiper change. A total bill for 1800 including the 60k reminder checkup cost. I asked them what is more important and they said I should do rear brakes immediately. I said i will come by and do later. I go pick up my car and pay the 60k bill (191 dollars). I do not even get an estimate report and what was done for the 60k reminder checkup. I had to ask them what they told me on phone and the service advisor gives me a hand written note with total cost (no break up of part cost). They said the valve cover gasket leak can be done later and left front axle. The total estimate was $1800 over the phone and not a single report when i pay 190 dollars. I had to ask explicitly where is all the work that needs to be done written out for me to understand. went back to service advisor who is pouting because i said i will do it later. I collect my car, start the car and notice my left low beam is out. I go inside and ask them. The service advisor was freaking rude bcos he is pissed that i did not get any work done with him. Next day, I take my car to another BMW service repair and I was shocked to hear what they said. They said valve cover gasket is immediate and brakes can be done in 4-6 months. They could not find anything with left front axle. my total estimate for all repairs comparing to keeler is 40 % less and they gave me an estimate report free of charge. Beware of keeler bmw service , they will fool you, get a second opinion if you feel it is not right. I bought all my cars from keeler and now they have lost me for ever. have told my friends who own a keeler bmw. More

Great Experience Great experience all the way around. Riaz was thorough, friendly, and professional. I would buy again and recommend this dealership and Riaz. Thank Great experience all the way around. Riaz was thorough, friendly, and professional. I would buy again and recommend this dealership and Riaz. Thank you for making the process painless. More

Buying the car, Yacob Riaz Riaz was marvelous, and, importantly, he has a sense of humor. Everything went easily, It was all very gratifying. My wife and I (luddites) found m Riaz was marvelous, and, importantly, he has a sense of humor. Everything went easily, It was all very gratifying. My wife and I (luddites) found much of what we saw rather bewildering. It's all very slick and high tech, and everything operates at a somewhat higher speed than we are on accustomed to. But in the end, the car goes around corners very quickly indeed, which is what I had in mind. Perhaps one day I'll more fully grasp iDrive (this is a 2011 car). It feels like DOS (toggle to go back up the file system with CD\ in disguise) with a beautiful interface and screen. More