Keeler BMW

This dealership demonstrates through actions it does not care about customer satisfaction. Terrible communication and because of my experience with Keeler, I'm no longer interested in ever buying a BMW. The care about customer satisfaction. Terrible communication and because of my experience with Keeler, I'm no longer interested in ever buying a BMW. The new owners Keeler will hopefully learn how harmful this existing team is damaging the BMW external brand. More

Convinced this dealership does not want to sell a car. Was looking to buy a new X3 and it was the worst experience. They will keep you waiting forever while meeting with other customers, low ball your tra Was looking to buy a new X3 and it was the worst experience. They will keep you waiting forever while meeting with other customers, low ball your trade in, and treat you as inconvenience. If you’re looking to waste time and be treated poorly, Keeler is the place for you! If not, do yourself a favor and go to BMW of South Albany. More

Dustin Jewett sold me my 2nd BMW and I’m very happy. Dustin is an Amazing salesman and goes above and beyond to ensure that every goes smoothly .. I recommend Dustin when purchasing a vehicle . Dustin is an Amazing salesman and goes above and beyond to ensure that every goes smoothly .. I recommend Dustin when purchasing a vehicle . More

The service department is horrendous. completely mismanaged, overbooked, incompetent. Not the service level expected from a Lucerne car brand. completely mismanaged, overbooked, incompetent. Not the service level expected from a Lucerne car brand. More

Gene and Joe were fantastic to work with. I got exactly what I wanted! A great experience for sure! I highly recommended these guys and this dealership! I got exactly what I wanted! A great experience for sure! I highly recommended these guys and this dealership! More

Best service in the world. Had over 10k worth of upgrades and cosmetic's done to make my 2018 M550i be show room condition. Collin was the best Service Rep to work with, extrem Had over 10k worth of upgrades and cosmetic's done to make my 2018 M550i be show room condition. Collin was the best Service Rep to work with, extremely professional and knowledgeable on parts and service, Technician Cody was superb and knows what he is doing, wouldn't trust anyone else to touch my car! More

Service department does not communicate with the customers and, seemingly, not with each other. The very 1st issue with the car that I brought up when making the appointment, when speaking with t customers and, seemingly, not with each other. The very 1st issue with the car that I brought up when making the appointment, when speaking with the service advisor, was never addressed nor fixed. Delivery was a complete nightmare! Again, absolutely NO communication. This was not an oil change. The final bill was $4991. And not everything got fixed. The service department "communicates" with customers via automated text. This is by far the worst experience we've had there. Although, we've had other inconvenient and poor service there before. It's an hour away from where we live. But, we are considering a longer drive to avoid these issues with this group again. To add, this is our second and last vehicle we've purchased there. More

They were very helpful and quick with getting me into a new car. I would recommend Keeler to anyone, this is my second car I purchased feom them. new car. I would recommend Keeler to anyone, this is my second car I purchased feom them. More

Keeler mercedes bmw bouth worse dealer ever I bye cople cars there they don't wanna take in tread in they want for free I will never bye cars there agen in my all life pls stay way from those guys I order cars there they don't wanna take in tread in they want for free I will never bye cars there agen in my all life pls stay way from those guys I order cars with 4 month for cars they sold some els pls go some were els don't bye anything there any more More

This dealership is highly unethical. Their sales staff is not trained well. The managers do not stand behind their customers or honor an agreed upon deal - even with an executed Buyers O Their sales staff is not trained well. The managers do not stand behind their customers or honor an agreed upon deal - even with an executed Buyers Order. They are disrespectful and hide information from customers from the GM Alan down. If I were BMW NA I would be looking a lot closer at Keeler BMW. More