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Kearny Mesa Toyota

San Diego, CA

4.7
423 Reviews

4910 Kearny Mesa Road

San Diego, CA

92111

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423 Reviews of Kearny Mesa Toyota

December 19, 2020

Excellent service of of Charlie! He explained different options for the replacement of my tire. Answered all my questions. Very professional. Thank you very much! Will be back More

by Susan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie
December 19, 2020

They did a Tacoma swap with a dealer in Hemet, CA to get the exact Tacoma I wanted. They were fair in negotiations and I look forward to getting my 2021 Tacoma services with Kearny Mesa Toyota More

by Walter
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rico B.
December 16, 2020

All the agent in this dealership , sales and management they don’t care about the customer, I have bad customer service with them Bad service More

by ameer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tomas, Vejil, Marea, and more people , Brian Beeman, Maria Spina, Sean Weaver
Dec 18, 2020 -

Kearny Mesa Toyota responded

Ameer, Thank you for taking the time to speak with me about your feedback. If you have any other questions, please feel free to reach out. Best regards, Maria Spina Customer Relations Manager Kearny Mesa Toyota (858) 430-2609 mspina@penskeautomotive.com

Dec 18, 2020 -

ameer responded

You said I can drive a car after 90 days but when I asked some people they work on DMV they said I can’t because the stickers is already Expired and they said also the dealership Must be give me Temporary stickers again Now I will keep my car in parking and I will pay for the car , This means I am losing money for nothing, Is that makes sense? You should choose a qualified employee, not an employee who is only interested in selling and not interested in the customer. I have to tell you everything but my English is not good, also you when you called me last time and told me come To complete the form, when you came there, you did not come and send an employee I lost a lot of gas because I went there many time in last 3 months and no anyone take care of me That’s why I very mad I've never seen a bad service like yours before

December 16, 2020

The kearney mesa Toyota team was very fast, friendly, informative and caring. Thank you so much to Jasmine my saleswoman and Jenn in the service center. More

by Patricia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jasmine ,Jenn
December 15, 2020

Justin Albert the advisor was amazing. He explained Justin Albert the advisor was amazing. He explained and took the time. I really appreciate it. I was very worried about the service he was able More

by Ezeta07
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Albert , Sean Weaver
December 08, 2020

Very helpful service advisor. Justin Albert is also knowledgeable in explaining the process of servicing my car. The service lounge is also very clean as well as the rrat room More

by joeybxmartinez
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Albert
Dec 09, 2020 -

Kearny Mesa Toyota responded

Thank you for the excellent review, Joey! We are so happy to see that Justin's outstanding service and our facility made positive impressions on you. You are welcome back to Kearny Mesa Toyota at any time.

December 06, 2020

Sean is a very nice person I always deal with him, is courteous and polite, you always treat me with respect and kindness and make sure that my car gets done quickly. More

by Melhabashy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Weaver
Dec 07, 2020 -

Kearny Mesa Toyota responded

Thank you for taking the time to share your service experience with Sean! We're glad to hear you're satisfied with your repairs! Please don't hesitate to reach out in the future if you need any further auto-related assistance.

December 02, 2020

They were helpful, informative, and courteous. Answered all my questions and assisted getting me set up and familiarized with the electronic systems that were all new to me. More

by BillG-A
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex De Bella, Virgil Dela Cruz
Dec 03, 2020 -

Kearny Mesa Toyota responded

Thank you for your kind words! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

November 30, 2020

Recall services scheduled but the dealership did not order all of the necessary parts. A little dissatisfied but the service representative Justin was very professional. More

by Joberry220
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Justin Albert
November 26, 2020

I wanted to exchange my 2010 toyota venza for a new 2021 toyota. Bill helped me get the toyota Rav 4 and give me the maximum amount of money for my old car. Very grateful to Bill. Thanks Bill. More

by ronalis16
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill, Sean Weaver
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