Kearny Mesa Toyota

Arrived at this dealership looking for a hybrid vehicle. I was shown a hybrid on the lot and was told a hybrid in white was available soon. Later, they pushed off my ability to see the vehicle before signin I was shown a hybrid on the lot and was told a hybrid in white was available soon. Later, they pushed off my ability to see the vehicle before signing a contract and actually offered me a contract for a non-hybrid vehicle — entirely the wrong model! Tactics like this go above and beyond the usual options loaded contracts and as a result this dealership cannot be trusted. More

Minus five stars. These people are the worst service people ever. They gang against their customer, which took me to realize they were completely empty. Manager after These people are the worst service people ever. They gang against their customer, which took me to realize they were completely empty. Manager after manager all praised their employees and barked to customers. Honestly, they are the worst ripoff. We pay for services, we buy their expensive cars, and we choose them because of their brand reputation…, but when it comes to service, go to Kearny to learn about the Cheap style. All employees horsing around and eating noisily; their laughter indicated how much they cared about a customer waiting to be helped… it did not surprise me how management seemed totally absent. None of them were real managers, they were entitled friends protecting each other and eager not to work… zero pride and zero work ethics. Is this Toyota New Normal???? More

The worst Service Department ever. They were completely empty today and having fun eating, kidding around, laughing. No intention to work. Complaints? Everyone made it obvious they cou They were completely empty today and having fun eating, kidding around, laughing. No intention to work. Complaints? Everyone made it obvious they couldn’t care less. From greeter Jackie to manager Wendy they went out of their way to make sure you knew how customers and service are not in their worries. They teamed up, all right, to alienate the customer over themselves and their fun time. Work and service, simply not a priority. If Kevin is your service specialist, he will specialize on lying and defending a co-worker out of line… with an empty shop he sent me away! I take recommendations on honest mechanics to stay away from this Apprenticeship madness! Where are we USA… Customer comes first? Thumbs down to KEARNY MESA TOYOTA!!!!!!!!! More

Great experience with Jenna. She went straight to the point showing us cars within our budget and fitting our needs. Nothing like the usual pushing at dealerships where they want She went straight to the point showing us cars within our budget and fitting our needs. Nothing like the usual pushing at dealerships where they want you to get a car above your means. More

Great Experience ! ! Customer Service, Best experience with sales and processing ! Will send new Customers to buy from you !! ! Customer Service, Best experience with sales and processing ! Will send new Customers to buy from you !! More

Nice agent, Mr Jesus is a really nice and professional agent. Thanks alot Jesus for all the effort you put on agent. Thanks alot Jesus for all the effort you put on More

No pressure sales and does not make you pay for things not asked for. Rich was very knowledgeable and worked collaboratively with me. not asked for. Rich was very knowledgeable and worked collaboratively with me. More

Had a good experience here at Kearny Mesa Toyota and will buy again in the future. buy again in the future. More

Very responsive and ready to assist with questions and information needed to make a great decision on a vehicle purchase. information needed to make a great decision on a vehicle purchase. More

I was on the grounds no longer than 2 minutes when I was approached by the happiest young lady ever! approached by the happiest young lady ever! More