Kearns Motor Car Co.

I'm a little disappointed with Kearns. When Gordie sold me the Buick, he said unlimited oil changes. After a couple of years I was told 2 a year. When Gordie sold me the Buick, he said unlimited oil changes. After a couple of years I was told 2 a year. More

Make sure you get something in writing that there was no body work done to the vehicle you are buying from them! They have body work done by a place called "The Shop" in Watertown WI. Had work done on my hi body work done to the vehicle you are buying from them! They have body work done by a place called "The Shop" in Watertown WI. Had work done on my high end car there. They ordered and installed the wrong parts and took almost 2 years to complete!The interior is still not correct. Buyer beware!!! More

Red flags/ old school sales tactics … buyer beware! I have seen so many negative reviews about this dealership and the reviews are not wrong! My experience proved that these dealers have been taught ol I have seen so many negative reviews about this dealership and the reviews are not wrong! My experience proved that these dealers have been taught old school scam sales tactics. 1. High-pressure sales tactics using term that are” time sensitive”. When saying your interested but want to take time researching the car and other options/dealerships- Judy pushed “this offer is time sensitive so we hope to that you will respond very soon to schedule” then when I schedule they play the tactics to push further -Tommy stated “you can make an appointment -as long as the vehicle is still available“ - didn’t offer the option of a refundable deposit to hold the vehicle for my appointment 2, Manipulative financing, Judy and Tommy wanted all focus on the monthly payment- what I can bring for trade in and down payment rather than the total cost of the car- and when I wanted to only talk about lowering the car price point it was ignored by Judy until I told them again I’m not bringing a trade in or down payment to the table until the car price is lowered. Car price was lowered but i can assure you they will bring that final price right back up with all the add ons-as we know the profit margin for them selling add ons is 40-80%… old school tactics teach these dealers if you don't sell a warranty, its hardly even worth selling the car- and push hard -Some of the old sales training manuals teach these dealers if you weren't told "no" 7 times, you should not accept no as the final answer. 3. Terrible presentation of the car when coming to a test drive. I gave 1 week notice of my appointment (even though again I was pressed to come to the dealership sooner)- the car absolutely reeked of cigarette smoke, prior to the test drive it was never disclosed the prior owner was a smoker. They offered the possibility of ionizing the car that “might” get the smell out… but why was it not initially cleaned /ionized ?! Then they played it off- the “boss” Tim had to “smell the car himself to confirm my claim and OK the ionization “. “Boss” Tim said “sure it kind of smelled” but pressed that I sign all paperwork that day- pressed this 4 times. Said “ it will take a few days to clean so sign off today and we will call you next week after we have tried to clean it “. I said I wanted to smell it again after it is cleaned before deciding whether I want to buy or not. “Boss” Tim did the old school tactic of hesitation and “give me a few minutes “ walked away- came back and said ok we will clean it and call you to check it out. I asked how long the clean will take they said we will call you to view it again by Wednesday (test drive was the Saturday prior). Well Wednesday timeframe came and went- no call no updates. Also- during my experience weird email situations occurred- not sure what tactic this is but- days before my test drive appointment Tommy emailed me “ I just wanted to thank you for coming in today and allowing me the pleasure of helping you with your vehicle-buying decisions. “ I had not yet visited the dealership when this was sent. Then Tommy emailed me the day prior my appointment “I just wanted to reach out and confirm your appointment for tomorrow.” And again just after I met Tommy and completed my appointment I got an email from Tommy “Sorry I missed you today. When you get a chance, please give me a call and I'll schedule a time that is more convenient for you. ” All of these things are total Red Flags! I Ran far away from this dealership and recommend any buyers to run also!! I have gone a with another dealership that did not use any of these tactics and I’m very pleased with them and so glad I ran away from Kearns!!! More