Katy Honda

I bought a car in April and Steve Stromat (the finance person i talked to)sold me a lot of additional warranties and insurances without explaining that it would increase the amount of money i finance. I person i talked to)sold me a lot of additional warranties and insurances without explaining that it would increase the amount of money i finance. I left the dealership with no paperwork to show how much i owed, when i asked he told me it will all come in the mail. After I found out that I owed over $4000 more than the cost of my car plus tax, minus my deposit. I went back three days later to cancel all the insurance and extra warranties and was told i will get my money in 6-8wks. Its now been almost four months and I still don't have my money. Every time I call Steve or one of his colleagues tells me that they have looked into it and my money will come in a few week. Right now I am so frustrated and I am considering seeking for some kind of help to get my money back. More

Great experience buying a Honda with Honda cars of Katy. Also their service is nice and we are with honda for the past ten years and we have wonderful experience. We have been treated like VIPs and well Also their service is nice and we are with honda for the past ten years and we have wonderful experience. We have been treated like VIPs and well taken care and we just spend some time and everything has been taken care . We have never thought that buying a car can be so easy. Good Job guys!!!!!!!!! More

I purchased a new Accord negotiated price everything was great. Finance Manager states I must add all these addt'l coverages & protections so that I can get the 3.9%rate. I did not get any of the signed doc great. Finance Manager states I must add all these addt'l coverages & protections so that I can get the 3.9%rate. I did not get any of the signed documents till 2.5mo. later to find that all the additional coverages were not required only added so that they can re-coop some of their cost lost in the deal. Later I found I did not need any of that addt'l warranties & Coverages and that they tacked on an additional $1500. including the advertised FREE OIL CHANGE FOR LIFE to the sum of my Sales Price. I hope I can prevent any future Honda Clients from buying at this dealership they play dirty and falsely misrepresent on their advertisement. I will continue to fight for my rights if anyone out there was taken for a ride by these people contact me 832-640-7216. More

Great experience. Highly recommend salesman Trey Cobb. Well attended, very professional. All process since I was there for the first time until I drive out was excellent. All employes are friendly and you Well attended, very professional. All process since I was there for the first time until I drive out was excellent. All employes are friendly and you really fell confortable being there. The dealer itself has also a great atmosphere. More

My experience at Honda of Katy was great! I enjoyed the entire process from working with Casey to locate the right auto to working with the finance person, Justine, and the service departments friendliness entire process from working with Casey to locate the right auto to working with the finance person, Justine, and the service departments friendliness was the best also. I would highly recommend purchasing your next auto from Honda Cars of Katy. I believe it will be the most pleasant automobile purchasing experience you will ever have. Sandra Kerbow More

We received a mailer that stated we were pre-approved for a vehicle, so it caught our eye. We moved to Houston in March from Alabama and we were definitely needing a second vehicle. We don't have the best a vehicle, so it caught our eye. We moved to Houston in March from Alabama and we were definitely needing a second vehicle. We don't have the best credit, so we believed that our options were limited to "tote the note" dealerships that required nominal cash down payments and excrutiating interest rates. We were wrong!!! My husband spoke with Donna on the phone a couple of times and set up a time to come in. We arrived on a Saturday at 08:50 a.m. We were greeted and helped immediately by the receptionist. The salespeople were in a meeting, but as soon as the meeting let out, Javier approached us and found Donna. She had done her part, so left us with Javier. This man went above and beyond what was expected of him. We had limitations financially, so we didn't have cash to put down and weren't prepared to trade because we needed 2 vehicles. We left the lot with two vehicles and one payment less than $300!!! Mind you, they were gently used, each had less than 65000 miles on them (which was less miles that our car had on it, 88300). One was a 2006 model, newer than ours, and the other was a 2001 PT cruiser with low miles in great condition. We were presented with the CarFax report on each. He even took the time to walk us through the service department, which, by the way is pristine. I just have to say that we were impressed and grateful. We spoke with the GM, Chris, who engaged us for a moment and was genuine and responsive. We have never had a more positive experience. We left the dealership at about 3:00 p.m.. Javier , Donna, and Justin were all patient and never pushy. We took up a lot of Javier's time and he devoted it to us. Thanks soooo much! More

I was looking for a used car for my son. Warren Hodge was very helpful and showed us around. There was no pressure. He informed us of a car that had just been traded in and we came back to look at it. was very helpful and showed us around. There was no pressure. He informed us of a car that had just been traded in and we came back to look at it. The price was below the usually dealer pricing based on Edmunds. The bummer had a crack and Honda fixed it beautifully. My expectations were exceeded. More

The story behind my nightmare with this dealership is way too long to go into here. This is the short version of what happened to me: They stated to me that I was approved through finance to obtain the vehi too long to go into here. This is the short version of what happened to me: They stated to me that I was approved through finance to obtain the vehicle of my choice for a certain amount. Once I drove off the lot, I found a few issues with the vehicle. I brought it back and requested they take care of the problems I found. They agreed and took the vehicle in and granted me a loaner car. I called later in the evening to see if my vehicle was ready for pick-up. I was transferred to who, at the time, I was told was the "general manager". He stated that there was an issue with the finance company and my deal fell through. This is after I recieved several calls from Honda Cars of Katy congratulating me on the purchase of my new vehicle. Secondly, all the documents regarding payment had been signed and it was stated by a member of the finance staff that the deal was approved and the vehicle was mine. I drove straight to the dealership from my job. The "general manager" stated that I actually "wasn't approved" and that I would need to pick another vehicle. I stated that since the financing portion of our deal fell through, I would like to call the agreement null and void and get my trade in back. He then told me that my trade in was "broken in to" and all he could give me for my vehicle was $1.000. I laughed non-stop for few minutes, composed myself and walked out. I went back the next morning, a busy Saturday, and stated to the "general manager" that he had the choice of giving me my new vehicle intact and repaired of giving me back my trade-in in it's original condition plus my down payment. They gave me the run around and I ended up calling the police. All of a sudden, out of nowhere.. I was approved by the finance company! They magically got them to approve me for a lower monthly payment, when previously I was not approved at all! The moral of the story: Stay away from Honda Cars of Katy! More

Bait and switch is the name of the game for this dealership. I received a letter in the mail stating that they would buy my car at 100% of MSRP. I called to confirm that this was true and asked what dealership. I received a letter in the mail stating that they would buy my car at 100% of MSRP. I called to confirm that this was true and asked what the catch is. They said that there was no catch, and to hurry and come in before they closed. From the minute I walked in holding the letter they pretty much acted like it didn't exist and kept trying to sell me a fully loaded Civic using my 2007 Accord as a trade-in valued at $12K or so. Not MSRP at all! When I kept asking about why they wouldn't honor the letter, they threw all sorts of excuses at me, including "it is not realistic." Hilarious when they were the ones that sent it. Two issues here, they were unethical in their advertisement, and they kept trying to sell me a car payment. They would not tell me the drive-out price, the interest rate, etc. and these are really the important things to know when buying a car. Not a car payment. They really really hope you are just the biggest idiot in the world and don't understand anything about financing. I guess I was a big idiot for even walking into that dealership believing the letter that they sent might be true. I really hope this dealership gets itself in line. More

Just bought a 2009 Honda Pilot EX-L from Honda Cars of Katy and was pleasently surprised about the excellent service I experienced there. I went there today for service on my 1998 Honda Accord and found o Katy and was pleasently surprised about the excellent service I experienced there. I went there today for service on my 1998 Honda Accord and found out that my vehicle was going to cost over $2,000 to repair. (My car was recently flooded due to massive rain we had earlier in the week.) The service advisor, Sallie, introduced me to Alton, the sales consultant, to see what kind of options were available for me. He sat me down and asked me questions to find out what type of vehicle I wanted and what options I would like. He recommended the EX-L Pilot to me and allowed me to conduct a test drive around the dealership. We then headed back to his office and after 5 mins. he gave me the price of vehicle and an offer for the trade. To my surprise, the price was much lower that the sticker price on the vehicle. Apparently, Alton went to the GM of the store and told him my situation. The offer was really much better than I had initially thought and after checking my credit to make sure I could afford the payments, I was in my new car in no time! I don’t buy a new car often, but when I do, I will surely come back to this dealership. More