I’ve been leasing cars from Katy Honda for years, and the experience is consistently seamless and stress-free. Ben is a true professional who makes the entire process incredibly easy; he really takes the "dealership dread" out of the equation.

Owner of 4 Honda vehicles, 2 purchased at Honda Cars of Katy with oil changes for life that were part of the bargained for and agreed to purchase. Received the agreed to free oil changes for a period of time until suddenly I learned from my family that Honda Cars of Katy dealership stopped honoring the free oil changes stating they were new owners of the dealership. I have numerous service invoices for the free oil changes that were provided that clearly state lifetime oil package. For the second Honda vehicle purchased at Honda Cars of Katy I was also issued an official embossed "Oil Changes for Life" card bearing my name and the make, model and VIN of the vehicle. When I visited Honda Cars of Katy myself to discuss their refusal to honor the free oil changes I was told we are new owners and I was referred to one of the lifetime oil change rules on the back of the card that states "non transferable," which is listed as the third rule on the back of the lifetime oil changes card. Basic common sense is the only requirement to understand that the intention and application of the non transferable rule is that the entitlement to the free lifetime oil changes is not transferable to a new owner of the vehicle if the original owner sells the vehicle. Further, the non transferable rule would never preclude a new dealership owner from honoring existing agreements between customers and the previous dealership owner. It is also common, as well as prudent, that the potential buyer of an ongoing commercial business would conduct reasonable and appropriate due diligence to identify all existing obligations and liabilities of the business they are considering purchasing and bargain for the purchase accordingly with full knowledge that they are assuming existing obligations such as the free lifetime oil change agreements with customers. There is such a thing as good will and the good will of a business is commonly understood to have a tangible value. Purchasing the dealership and then refusing to honor lifetime oil changes is the opposite of good will and directly destroys good will. Importantly (and ironically), the first lifetime oil change rule stated on the back of the lifetime oil change card is that it is "NON-CANCELABLE." Basic common sense again would suggest that the intention and application of this rule is to prevent the dealership from cancelling the lifetime oil changes to the customer, rather than preventing the customer from voluntarily cancelling their entitlement to the lifetime oil changes that were bargained for and agreed to at the time of purchasing the vehicle. Even if a customer no longer wanted free lifetime oil changes, they would simply need to not go to the dealership for an oil change and there would be no need for the customer to formally "cancel" the lifetime oil changes. In sum, the new owners of Honda Cars of Katy chose a course of bad faith and bad will to refuse to honor existing lifetime oil change agreements with customers and when confronted face to face by a customer on the issue they stated we are new owners and relied on the "non transferable" lifetime oil change card rule to justify their bad faith position while conveniently ignoring and avoiding the "NON-CANCELABLE" rule. Various terms to describe the conduct of the new owners of Honda Cars of Katy, apparently operating as Katy Honda, include fraudulent, deceptive, dishonest, scandalous, morally corrupt, despicable and pathetic. I have no complaints about Honda vehicles, but I would recommend avoiding the Honda Katy dealership in all matters whatsoever. For a new dealership owner that will operate so poorly and dishonestly on an issue like refusing to honor lifetime oil changes to customers who purchased vehicles at that dealership, it is likely that there is a culture of dishonestly and intentional bad faith that permeates from the top down and that likely has no limits or boundaries.

My son recently purchased his first vehicle from this dealership, a 2022 Audi A3, and unfortunately the experience was extremely disappointing. The salesman, Cameron, took advantage of a young first-time buyer who trusted the information he was given. Cameron assured my son that the manufacturer warranty would cover the visible scratches and dents on the vehicle, which we later learned is simply not true. The car clearly has multiple cosmetic defects, including sloppy paint touch-ups attempting to hide damage. In addition, the vehicle was delivered with the cheapest Yokohama Avid tires rather than the proper tires expected for this model. The engine bay was extremely dirty, and the brakes already appear to need replacement. These are issues that should have been addressed before selling the car. It is very disappointing to see a young buyer’s excitement about his first car taken advantage of just to meet a sales quota. I would strongly encourage future buyers to inspect vehicles very carefully and verify everything independently before trusting what they are told here.

Nothing but problems dealing with dealership. Scammers. Purchase a car and had a trade in, it took them 3 weeks to pay off the trade in and I had to make an extra car payment. Now they won't pay the balance

Bought a Car on May 12, my registration expired July 11. I have been told it is coming by the front desk admins. I have reached out to Katy Honda 15 times, I am not being passed to a manager, only sending me to a voice mail. Have also reached out to Teno Fontenot the GM and he has not responded. I have been driving in an expired license without knowing when they will provide me the legally required registration.

James, service, was my hero today! He fixed the display issue with on my CRV!