Katy Honda

I would have given this dealership a great rating if I didn't have to pressure the sales/service team members to get something done. We bought a used Honda Odyssey on a late rainy Saturday evening. didn't have to pressure the sales/service team members to get something done. We bought a used Honda Odyssey on a late rainy Saturday evening. We entered the dealership with our kids after an evening get together. I had seen the van online and wanted to see it in person. We had planned to debate over it on Sunday and buy Monday. Dio met us at the door and was very friendly. He pulled the van around to the covered and lit area for us to look it over. We liked it except we wanted our mechanic to inspect it on Monday. He asked us what it would take to get us in the car that night, and I told him my price, interest rate, and the need for our independent inspection. I did not expect him to be able to meet any of those, but was pleasantly surprised when he came back with approval. While we signed the paperwork, Dio helped entertain the kids with balloons and goodies. Our Mechanic inspected the van, and found the seal on the sliding door was bad, the electric door was sticking at times as the wire harness was missing the clip to the frame, and the dvd was inoperative. I returned on Tuesday and was told to wait 2 weeks for warranty to kick in, but the seal and chrome was replaced that day. When I did return 2 weeks later I was told warranty would not cover the items and the total price would be close to $1200. I kept my cool, and told Sally, the service writer, what my terms were in buying the car, and she apologized, but it was not up to her. I then asked to talk to a manager and was put in touch with Sean Brooks. He was GREAT! He was very busy, but very polite. All items were taken care of within 48 hours of talking to him. I wish the employees were given a little more leverage when it comes to honoring their word on a sale, and not have to be prodded to talk with a manager when someone feels wronged. More

My name is JD and I recently purchased a 2011 SUV from Honda Cars of Katy. The details of this story are too long to explain, so the short version is this: After purchasing this car and feeling really g Honda Cars of Katy. The details of this story are too long to explain, so the short version is this: After purchasing this car and feeling really good about it, I came across some mistakes with respect to financing, and accessories that I was upset about. Having purchased many new cars over the course of 35 years, my experiences had been both good and bad. I was expecting the worse. Armed with all kinds of data, I arrived at the dealership with my blood pressure at an all time high, ready to fight it out. What happened next was a very pleasant suprise. I sat down with Mike, Justin and Dwain and explained my situation expecting to get the royal run around. What I got was an entire team bending over backwards to resolve the issues to my satisfaction. Mistakes were made by both the dealership and myself in the process too long to detail, but the team was understanding, empathetic, and professional. The issues were quickly resolved. I was embassassed to have expected the worst and was ecstatic with the resolution and the help of this group as well as the service department. I walked out once again feeling very good about the experience and the automobile. Too many times, I have experienced a cavalier attitude from car dealers once the deal is done, but with these guys that was not the case. I would highly recommend this dealership and will very likely buy another vehicle from them. Possibly as early as next month. More

Bought a car twenty days ago, the transmission went out, called to ask them if they would do anything to help. After the manager called me he told me he had to do some research and call me back the followin called to ask them if they would do anything to help. After the manager called me he told me he had to do some research and call me back the following day prior to 10 a.m., needless to say he didn't have the fortitude to call me back. Had one of his underlings call me to let me know that I bought a lemon from them and that they didn't care and basically told me to take a flying leap! Needless to say with that attitude and lack of customer service I personally think that anyone wanting to purchase a car new or used should keep off this lot and pass along the information to all their friends! Want a lemon, go to the grocery store or buy a used car from Honda cars of Katy!! STAY AWAY WARN ALL YOUR FRIENDS AND NEIGHBORS!!!! More

My husband and I were looking for an 'almost' new van and decided to visit Honda Cars of Katy (we live out of town but have family there). Javier was very knowledgeable and attentive to our questions. Afte decided to visit Honda Cars of Katy (we live out of town but have family there). Javier was very knowledgeable and attentive to our questions. After we made up our mind to purchase a 2010 Honda Odyssey, it took over five hours to complete the paperwork and drive away in our new vehicle -- which i thought was a little long. After completing the finance application, Doug(I think that was his name) began his pitch on selling us an extended warranty since this was a 'used' vehicle. We told him that we weren't interested. Then another fellow entered the room and finally wore us down. We ended up purchasing that extended warranty package -- however, they didn't tell us that we would have to pay sales tax on it as well. He was a very fast talker and wouldn't take no for an answer. Lesson learned. Overall, it was a good experience and I would go back there to buy a car. We love the vehicle so far. More

As a first time car buyer I was expecting a hassel in purchasing a new car, however, through the professionalism that was exercised via Javier Balderas, Harvey, & D.J., not only did I get the car I WANTE purchasing a new car, however, through the professionalism that was exercised via Javier Balderas, Harvey, & D.J., not only did I get the car I WANTED, but they worked with me to attain it, financially! Their cordial mannerism, not to mention their desire to see a happy customer leave with the vehicle of there choice, clearly exhibits a dealership that is truley interested in selling a great product! I earnestly recommend this dealership to any first time or repeated buyer! More

I recommend stopping in at Honda Cars of Katy and dealing with the salesman, Ryan Perry. He's a young guy, mechanically astute, and very professional. This guy did not play games with me or make me any crazy with the salesman, Ryan Perry. He's a young guy, mechanically astute, and very professional. This guy did not play games with me or make me any crazy promises. I went to the dealership to try and make a deal on a new car, armed with other dealer quotes. Prior to making the decision to buy the particular model that I decided on, Ryan was very pleasant and informative in my decision process between two similar models. I never felt pressured into one over the other. I strongly recommend dealing with Ryan if you are going to shop at this dealer. Otherwise, all of my other experiences here have been on the negative side, both in the sales and in the repair sides. The repair side obviously never test drove my car after repairing it, even the second time that I returned it for the same problem... this is a black eye in my book. Also, the sales managers do not seem to listen to their customers, but constantly try to use sales tactics, that any educated person can see coming a mile away. More