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Katy Honda

Katy, TX

3.9
856 Reviews

21001 Katy Freeway

Katy, TX

77450

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Showing 856 reviews

April 16, 2011

I got an amazing deal here! I got exactly what I wanted at the price I wanted it. I had been to two other Honda dealers before coming to Katy Honda. This is a beautiful dealership with wonderful people. Ri More

by shirogers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ricky Barake
April 15, 2011

I am from out of state and had traveled to Houston to help my son and daughter-in-law find a good used 2nd car on a limited budget. Until we visited Honda Cars of Katy we had been frustrated by a lack of More

by dgutridge
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kranpitz
April 13, 2011

Dealership was amazing. If you are a Katy Teacher they will give you amazing deals. I worked with Javier and he was great. He was friendly and not pushy. I would recommend him. They did everything to get More

by rickaturner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Javier Balderas
April 08, 2011

Dealt with them before and they are very professional and friendly. Love the Honda product and they are conviently located. I like a dealership that doesn't put a lot of pressure on me while I am looking t More

by jhollmann
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Javier Balderas, Justin Windsor
April 06, 2011

I was very nervous buying a car as a woman, alone. I let Javier know I didn't want to haggle and needed to feel very comfortable purchasing a car. I visited Honda on a Thursday evening test drove a car but More

by kenyakin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Javier Balderas
March 28, 2011

Javier Balderas was the employee that helped me find the Javier Balderas was the employee that helped me find the car that I was looking for. He was very nice and even paid for my lunch. He also More

by valeriecisneros
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
javier balderas
March 28, 2011

I took my car in for a service and came home with a brand new vehicle. No money out of pocket.....very friendly staff. Took me around to look at different colors of vehicle and different types....also offe More

by mfales
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris, Scott, Eric
March 23, 2011

My experience at Honda Cars of Katy was beyond excellent! Tiffany is the Used Car Director and she took time with me and met my needs. I purchased a 2007 Honda Accord and I'm in love with it. Ricky made sure More

by barnettkids4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tiffany Lively, Ricky Smith
March 16, 2011

We purchased a used Honda Civic Hybrid from this dealership and had a very bad experience from the beginning. We were constantly shifted from sales agent to sales agent. They demanded $1,000 above More

by baself
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sales agents, Assistant Manager, Finance Director
Apr 08, 2011 -

Katy Honda responded

Honda Cars Of Katy wrote on 3/25/2011 10:19:57 PM: We are sorry for your experience. And while it will do little, if anything at all, to make the situation better, we'd like to address your points for clarification. I'm not sure why you were shifted from sales agent to sales agent, but I suspect, correct me if I'm wrong, that you were greeted by a BDC agent, then moved to a salesperson. If this is the case, the BDC agent answers leads, both internet and phone, but is not a salesperson. We are sorry for the confusion. As for the price issue, the consumer always has the right to decline the purchase. The internet has changed the landscape of car sales from what used to be an inefficient market to an efficient one. Buyers now have as much, and sometimes more, knowledge that the sellers. We know we cannot survive if our price is not competitive, and as you shopped online, you must have agreed that our price was good, or surely you would not have paid it. Your complaint about the batteries is, unfortunately, the bane of any used car dealer's existence. The fact is, a hybrid battery cannot be "fixed" for sale, and any claim to the contrary is patently untrue. All batteries are tested for state inspection, and one that is failing simply won't pass. We keep these records on file and will gladly show you how those batteries tested when the car was serviced for sale. If we had any inkling that there would be an issue in the near future, we would have wholesaled the car, for the following, and very compelling, reasons....1.We would not be able to replace them and take care of our customer should they fail, they are far too expensive. We cannot determine, even with the best of inspections, the future of all the parts of any used cars. Every mechanic will tell you that. We can only determine what is presently wrong, what is worn to the point of needing replacement and whether or not a car is in good running order. But unforseen and "can happen at any time" failure of many parts is indemic to used cars,even new, and the purchase of them. This is why warranties were invented. However, we do fix issues that arise after the point of sale all the time in order to take care of our customers, despite the fact that all used cars are sold "as is" and the consumer signs in multiple areas to that effect. 2. We are intensely concerned about our reputation, and are keenly aware that a situation like yours can only result in what it has...a service complaint that will cost, even if we don't fix the issue, in time spent on the complaint and on the phone with Honda, this ads up when production stops to deal with it...an unhappy customer who will verbally abuse us to anyone who will listen, post negative comments online and never return for a future with us in service or in sales. The sheer dollars this costs the dealership in future business and the customers who believe we would intentionally do what you have suggested is staggering, and don't think we don't know it or don't care. We would be completely off our rockers, intensly dim witted, or callous to the point of doing such a bad job that our doors would close. I can assure you, we are none of these things, and were just as frustrated as you. The reputation of car dealers in the past will probably cause you to disbelieve my words here, and for that I can only say that we operate with integrity and a presence of mind that our customers are our bosses and write our checks. Intentionally deceiving a customer is akin to standing up in a staff meeting, kicking the boss in the shin whilst calling him bad names and expecting to keep your job. We called Honda to try to fix this and were turned down. After you're call to them , they agreed to replace the battery. Honda paid for it. And I have no doubt it was stressful, it was for us, too. Our finance managers, while very good, make mistakes on occasion. It's unfortunate that it happened with you, as I'm sure it only reinforced your negative experience. We take the business transactions seriously. So, once again, apologies. We hate stress. The job is stressful by nature, and a stressed customer translates to more stress for us. We would never intentionally create it and try to resolve it every single time. We want loyal customers for life and know that we have failed in your case, not through malice, but unforseen circumstance. Still we will own it and learn from it. Thanks for the feedback and I can only hope that you take my words as sincere and to your heart and give us a chance in the future to do better.

March 13, 2011

I was looking for a good pre-owned/used small SUV in good shape with as little mileage as possible and for a price I could afford. After looking at several dealerships on a Saturday, I stopped at Honda Cars More

by thomli
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Lively and Ton Dubon
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