Katy Honda

It all started when I bought the vehicle. I worked with a sales person to try and find a vehicle. I mostly wanted a 2012 Honda Civic. The woman showed me a car and when told about the lifetime oil change pac sales person to try and find a vehicle. I mostly wanted a 2012 Honda Civic. The woman showed me a car and when told about the lifetime oil change package, I asked if it would work at any dealership. Her response was that it would work at any Honda Certified Dealership. When we ended up going through with the deal, I had a trade in that was going to work with it. They took my plates off and shredded them before their finance department even approved me. Because most people don't get approved through them, they gave the car to me as a loaner and told me to shop around at banks and try and get approved. For the next couple of days I worked super hard to find a place but since it was right before thanksgiving, it was a tad hard to do. The sales woman called me up and said since your taking too long, we can't make a deal with you. Bring it back to the dealership in 30 minutes before we close. I was shocked by this reaction and told her that wasn't possible as I was an hour away. I got the manager on the phone and he told me not to worry and actually keep it until after the holidays. We would work it out on Monday. We eventually got it all worked out and the sales manager was great! Now a couple of weeks later, I got a phone call with a survey about my experience. I honestly told me what happened and that was the end of it. Fast forward until September of 2013. I called my local honda dealership and mentioned the lifetime card, they told me it didn't work. Because I was confused, I called the sales dept at Honda Cars of Katy. I spoke with an internet manager who was great. He said that he wasn't sure why the sales person said that but he would look into it. I never received a call back. Today, I made a follow up and talked with Tiffany. She said that because I gave them a bad survey, they wouldn't help me! I'm absolutely shocked and when I said, "So you won't help me because you don't like my response" She said you can interpret however I want. More

We needed a new car and we weren't quite sure what we wanted yet, so Justin showed me every type of car on the lot. He was very knowledgeable about the products and very straightforward with the negotiat wanted yet, so Justin showed me every type of car on the lot. He was very knowledgeable about the products and very straightforward with the negotiations. He took the time to explain all of the questions I had and was very patient with us. If he didn't know the answer he went and found out. He made sure that our kids were well entertained and cared for as we got down to business. When our brand new car was presented to us he took it upon himself to have the interior spot cleaned in three or four places that we didn't even notice before. Then he explained every detail of the new technology that we had never really worked with before. We shopped at several other Honda dealerships in Houston and nobody treated us with as much respect and genuine empathy than Justin and his managers at Katy Honda. This is the only reason we decided to buy there, especially since their prices were a little bit higher than some of the competitors. What we got in terms of customer service more than made up for the few hundred dollars we would have saved haggling like beggars down the road. For those of us who still appreciate the value of customer care and honest dealing, call Justin over there at Katy Honda. It will take you back to the old days when businesses actually appreciated their customers. I will make sure to stop in and greet my new friends every time I come in for my free oil change! And like the Katy's oil change program, this partnership is valid for a LIFETIME! More

My overall experience at Honda Cars of Katy was exceptional. I purchased a previously owned vehicle. The purchase of the vehicle went flawlessly. A day after the purchase, there was a mechanical fa exceptional. I purchased a previously owned vehicle. The purchase of the vehicle went flawlessly. A day after the purchase, there was a mechanical failure. Upon returning to the dealership, they had the car fixed at no cost to me. I feel their customer service is exceptional from the sales staff to the service department. I strongly recommend stopping by for a visit. More

Words cannot even begin to describe how terrible this dealership is. The salesman that I dealt with was not only unprofessional, but extremely rude. His manager, Musa, was even worse as he flat out lied dealership is. The salesman that I dealt with was not only unprofessional, but extremely rude. His manager, Musa, was even worse as he flat out lied to me to get me into his dealership to perform the old 'bait-and-switch.' I called before I went into the dealership to get the VIN number of the car he was interested in selling me, but that obviously was too much to ask for because he stalled and never called back. In any case, I went out of my way to make it to his dealership after he decided to agree with on a negotiated price for a Honda Accord after some back and forth. After arriving at the dealership, with the required documents, paperwork, and money he started playing games. At first he didn't have the car in stock (it was arriving next week? yeah right.) and then that quickly changed when I started to walk. He said he had ANOTHER car just like the one I was interested in, in stock (how convenient right?). The only 'problem' was that this 'other' car was loaded up with options and add-ons that I told him AHEAD of time that I wasn't interested in paying for. He baited me in with a verbal offer that he wasn't willing to honor, then made a disrespectful second offer that was over $1000 higher hoping that I would be exasperated and just take whatever he was willing to give me. NO THANK YOU BUDDY. I walked out and I pray I never get a call back from these scammers ever again. Never will they catch me stepping foot on their lot again. Scamming? Yes Lying? Yes Beating around the Bush? Yes Playing games? Yes Just save yourself some time and stay away. More

Horrible experience, rude emp n manager,no integrity n values.misbehave with customers, let us wait for 1hr just to say no.dont go again values.misbehave with customers, let us wait for 1hr just to say no.dont go again More

Terrible experience. Provided false info regarding availability of required color. Rude non-apologotic behavior for this mistake. Made us wait for an hour to tell this. availability of required color. Rude non-apologotic behavior for this mistake. Made us wait for an hour to tell this. More

This dealership is unprofessional and disorganized, and the majority of their staff are incompetent and dishonest. Like other reviewers, I had to sit there for hours for some reason, when all I wanted to d the majority of their staff are incompetent and dishonest. Like other reviewers, I had to sit there for hours for some reason, when all I wanted to do was hand over my money and buy the car. They added on $2000 worth of extra features without telling me they were optional...luckily I noticed before it was too late. When I called multiple times a few days later to ask for the VIN, the salesperson didn't return a single one of my calls so I went there in person and saw her sitting out front drinking a soda and chatting it up with her colleagues. I was also told that someone would contact me when my license plates arrived; of course no one did. I bought the "free oil changes for life" option and have put in multiple requests for service but no one responded, presumably because they're not going to make anymore money off of changing my oil. The only response I got was when someone called asking if I'm "still interested in buying a Honda Fit". I patiently explained that I've already bought a Honda Fit from them and was trying to get it serviced, and asked her to get the service department to call me. Of course I never heard anything back. I'm very happy with my Honda but there are other dealerships so don't waste your time dealing with this sleazy, incompetent lot. More

Talk about the worst car buying experience - come to Honda of Katy or John Eagle. Sales men dont know their stuff. Internet pricing is wierd, half hazard and not honored. I received a formal email sayin Honda of Katy or John Eagle. Sales men dont know their stuff. Internet pricing is wierd, half hazard and not honored. I received a formal email saying "Management of Honda of Katy has accepted your offer with all details listed". When I reached the dealership, all the games began. Cannot do this price and want $900-1000 more, car is not in stock, we don't do dealer trades (Complete bull). Dis honest and not courteous employees and management. I spent 7 hours at the dealership trying to BUY a car and they made every effort to not sell it and fleece me. When they could not honor the price of the Honda Accord V6, they tried to sell me the 4 cylinder for $1000 that the V6!!!! Two words - STAY AWAY. Get quotes from them, but dont do business with them. Go to honest people like Gillman or Spring Branch Honda. I dealt with Spring Branch Honda and bought my car from them - good experience and hassle free. Give them your business and dont support crooks like Honda of Katy / John Eagle. I am going to complain to the BBB and Honda formally. More

WARNING!!! Your invoice will in no way reflect the negotiated price (and I am in no way just talking about sales tax). They will add serveral items to your invoice that can add upwards of $2000 to th negotiated price (and I am in no way just talking about sales tax). They will add serveral items to your invoice that can add upwards of $2000 to the price of your purchace (yes, that's TWO THOUSAND DOLLARS). They hide these fees, so be warned. Additionally, their sales people are incredibly aggressive and not forthcoming with actual information about their cars. They profess ignorance and that they will follow up, but never do. BE WARNED!!! GO TO TOYOTA OR ELSEWHERE!!! More

Talk about horrible customer service!!!! I went 2 Talk about horrible customer service!!!! I went 2 weeks ago on a Saturday to purchase a vehicle, the sales person Mike is a liar and very clueless, Talk about horrible customer service!!!! I went 2 weeks ago on a Saturday to purchase a vehicle, the sales person Mike is a liar and very clueless, he doesn't know the answer to the questions you ask him and he doesn't even try to get an answer. He wants to act like he is "on my team trying to beat the finance guy" yeah right! He was clearly trying to convince me to pay a ridiculous high price. But wait... It gets worst with Alex the finance guy... When we finally come to an agreement on the car price, the finance guy Alex is a complete liar, says one thing and the very next day denies everything. He was nice while he made the sale, but then a complete jerk & very rude. When i asked for his business card, he just threw it on the desk for me to get. He lied on the Honda warranty, did not go over all the options, will not answer your questions directly, gives you the run around on almost everything. He said he was going to try to help us and have us talk to the owner to get help, and all he did was bring his coworker acting as a manager. He had promised us a meeting with the owner, we set a time to meet, we get off from work, and when we get there, nobody even knows about our case and we never got to meet with him. Alex made it very clear that he does not care about customer service or experience, as long as he makes a sale out of false advertisement. He went back and edited the documents she had signed. He talked about reviewing a video, but after he reviewed it, he changed his mind about going over it with his manager and us. Complete scam!!! Do not let him talk you into the extended warranty, he will say anything to get the sale. Doesn't even acknowledge or shake your hand once there is an issue to be addressed. Please read this and think about it before going to Honda Cars of Katy!!! They are a liars, very rude, selfish, and do not keep their word. I already saved 3 people from going there, I hope you take my words of experience and avoid going to them. More