Katy Honda

We brought a Honda Civic 2010 last Feb 2011 at this dealership. Everything was a breeze. Our sales person was very friendly and all the staff too. Price is a little bit high but since we live in Katy, dealership. Everything was a breeze. Our sales person was very friendly and all the staff too. Price is a little bit high but since we live in Katy, we wanted a dealership near our place. Moving forward to 2013, I went there last October for a routine check-up at the quick service center and the mechanic said that I needed new battery and my car has a small chip and it will not cost me anything because it is still under warranty as as for the crack, my insurance will cover it. After everything was done, they billed me for the new battery since they found out that even though we bought it on Feb 2011, the car was purchased by the dealership on Sept 2010 so my 3 years warranty expired for a month. The manager was condescending with her tones and manners. I wrote a letter to the manager and after a week, I received a nasty voicemail from their office that it was my fault that apparently it was my request to change the battery. Beware of these people, it is a common fact that when you go to a service center, they will try find something wrong with the car so they can sell something. Unluckly, that car was in an accident the following month. I went to the dealership last January, 2014 to file for the GAP insurance per advice of the Honda financial services. I called on Feb 11, to follow-up the status of the claim and he said they are not responsible to this claim and call Honda Financial services. I called HFS and said HCK should file the complete the claim first and they will forward it to the financial services. I went back to the dealership and talked to TJ, from the financial service. I introduced my self and told him that I talked to him over the phone this morning. I explained to him the purpose of this meeting and he said it was maybe cancelled. When he came back he said he did not see my file there and the person in charge is not present. I was still trying to asked him about what he said earlier that my claim might have been cancelled and he rudely brushed me off. The total time spend for the 2 encounters was less than 3 minutes. After he said what he wanted, he turned his back and left. This dealership is only good if you are buying a car but customer service is nil. I bought another Honda at another dealership. We are Honda loyalist. We have 4 Honda cars and an Acura but I will never go back to this dealership. Russell and Smith and Gillman are better. More

I was very grateful for the honest and good integrity of my dealer Holly Le I was feeling discouraged about a car and I was looking for pre-owned but I was blessed to be brought to Holly and she put me in a my dealer Holly Le I was feeling discouraged about a car and I was looking for pre-owned but I was blessed to be brought to Holly and she put me in a brand new car I will recommend any one to Honda Cars of Katy. Thank you, Christina M. Williams More

I had such a great experience when I purchased my first Honda Odyssey on 8/13 that I came back to purchase my second Honda (CR-V) on 1/22/14. The team took care of me and worked hard to get me the car I wa Honda Odyssey on 8/13 that I came back to purchase my second Honda (CR-V) on 1/22/14. The team took care of me and worked hard to get me the car I wanted at the price point I needed to be at for the deal to fit in my budget. A very family friendly dealer. They have a sectioned off kids area with movies and games. The Odyssey grill serving hot food and snacks on site saved us a trip to go elsewhere for some food. I appreciate the honda cars of katy team because they do things right the first time. Anyone thinking of purchasing a Honda should consider Honda Cars of Katy the first time. More

To start, I'd like to say the main reason I came back to Honda, and more importantly to this dealership, is because of Isaiah! I had leased a car in 2011 and the service I got from ALL involved was so pl to Honda, and more importantly to this dealership, is because of Isaiah! I had leased a car in 2011 and the service I got from ALL involved was so pleasant. This experience was even better! I had an appointment with Isaiah at 4:00PM. I arrived at about 3:45PM and her was ready for me. We talked for a bit about what kind of car I wanted and he went and got the keys to both styles. I test drove the one that was available in the color and model I liked. After that we went in and I was met by Dwain. He sat down with me and I went over what I wanted to pay and that I didnt want to play any games or be there for longer than I needed to. Needless to say he got me the deal I wanted and into finance I went. Justin who did all my paper work was just as nice as the others i had dealt with so far! After finance I was shown the ins and outs of the car and on my way i went in my new 2014 CR-V EX This dealership is so pleasant to work with! DONT go anywhere else! GO see Isaiah!! More

I purchased a 2014 Honda Accord LX from Honda Cars of Katy. The LX model has all the features of the 2012 EX Accord, but it also has a rear back up camera on a huge mid screen and a new continuously vari Katy. The LX model has all the features of the 2012 EX Accord, but it also has a rear back up camera on a huge mid screen and a new continuously variable transmission which makes the Accord drive more like a 6 cylinder, but conserve gas like a 4 cylinder. Holly Le, was my sales person. She helped me find the right car and got me a great deal. I would definitely refer her to anyone who wants to buy a new Honda. She knows the inventory and works incredibly fast to get the deal done, she will save you on time, stress, and money. Within 5 minutes of getting to the dealership I was already on my test drive. Holly went over the sales price with me as well as the dealer add ons. I don't have time to worry about maintenance on my Accord so a life time oil change and an extended warranty made sense. Alex, was my Finance Manager he went over my rate and terms, fast and easy. I was out of financing and driving home all in an hour after arriving at the dealership. Good people at Honda Cars of Katy! More

Very pleased with able assistance of Alex Sanango in guiding us to purchase of two pre-owned vehicles. He worked quickly and efficiently, but spared enough time to be sure we were getting what we were guiding us to purchase of two pre-owned vehicles. He worked quickly and efficiently, but spared enough time to be sure we were getting what we were looking for. He was patient, friendly, and reasonable in negotiations. Felt that the dealership would be behind its vehicles. More

Our overall experence at the is dealership was great! Ricky Barke was amazing and was never overbearing. He gave us our time when we needed to talk things over and offered any assistance we needed. He le Ricky Barke was amazing and was never overbearing. He gave us our time when we needed to talk things over and offered any assistance we needed. He let us really test drive the car we were looking at. He wanted us to take it on bumpy roads and take tight turns. He never once made us feel like we had to buy the car. When we decided that this was the car for us he was very professional in handling all the paperwork that need to be done. DJ in the finance department was great as well. He went over our warrenty options and broke them down in english for us. Tiffany was the Used sales manager and she was fantastic as well. She actully used us for a survey she was doing and told us alot about dealerships advertising and were she wants to take it. She was so friendly and helpful. This dealship was great and very clean. The bathrooms were actually clean and ready to use. They had an area that you could purchase food which was nice because we were there for a few hours and a little snack made the difference. The prices at the food court was very reasonable. All in all, we would 100% reccomend this dealership to anyone willing to purchase a Honda. I cant stress how much Ricky Barke helped and how nice he was. If there was a rating system on the salesmen we rate in a AAA+++. If you are in the market for a used car then you should for sure go to him :) More

Honda cars of Katy tried to charge me for rotors that my were under warranty, after paying $400 for the 30,000 mile service. I went to another dealer and they did it for free. They have lost a customer, I a were under warranty, after paying $400 for the 30,000 mile service. I went to another dealer and they did it for free. They have lost a customer, I am very disappointed. More

I bought my 2012 Honda Pilot Touring new in 2012. The rack and pinion was faulty on the new car. They replaced it and the car started pulling to the left. I complained four times about the problem. They rack and pinion was faulty on the new car. They replaced it and the car started pulling to the left. I complained four times about the problem. They realigned my front end three times charging me each time. (I know I was stupid to pay it.) The last time they told me it was tired pull and they could not help me. They said I should call the tire company or Honda, they said they were just the dealer and had noting to do with the problem. WHAT???!!!! Oh I forgot to mention I left Drew two message to call me and Leah one message to call me the before took it in the last time. Never heard back from either of them until I received two customer satisfaction survey from the dealer and I told them how bad their service was and I send an electronic appointment request to service where I outlined how disappointed I was. After talking to Leah (the service manager) and I realized they really were going to stick it to me, I said they should at least reimburse me for all the alignments which obviously should not have been done. She was finally agreed to ask her manager if they could reimburse me for one alignment. She said she would let me know this week. Of course she never called back. I hate to say it but these people will lie to you with a smile on their face. One more thing, I really like Hondas and I was happy with my salesman a guy named Darius. Too bad for him and the sales department because of this I opted to buy my wife a 2013 Kia Optima and my daughter a 2013 VW Jetta. The salesman at the VW lot was great also, his name is Andy. My son in law's brother just bought a Pilot and a Honda Mini van. Guess what they did not go here. You will regret buying at this dealership. Chris R. More

today is 10/9/13. I went to Honda cars of katy with my wife to buy a Honda civic. Instead we found a 2012 Honda accord with 11thousand mile on a clearance sale. we liked the car and offered drive out pri wife to buy a Honda civic. Instead we found a 2012 Honda accord with 11thousand mile on a clearance sale. we liked the car and offered drive out price of 15 thousand dollars. I also offered to throw my 2002 Toyota corolla to sweeten the deal. mr. faheem afridi told to us to wait and came back few minutes later with Ms. Tiffany who introduced her self as the sales manager. she said she was happy with the choice we made and said we had a deal. the time was close to 3 pm and we had to pick our kids from school. we agreed that we were going to come back and seal the deal after we picked the kids and delivered my 2002 Toyota corolla. an hour or so later, we received a call from mr. afridi who wanted to know if we were on our way. I told him we were and arrived at the dealership few minutes later. we handed the key to my vehicle to mr. Apollo( another sales person) who came back with mrs. tiffany shortly. she went straight to my car and drove it away. mr. Apollo approached us and offered to show us other vehicles as the one we had a deal on has been sold to some body else. we went inside to demand explanation and found mr. afridi making a deal to sell the Honda accord we agreed to buy to somebody else. Ms. tiffany(the sales manager)also came back with my car and insisted that my vehicle was not in a condition she expected it. I began my conversation by asking her why she sold the vehicle knowing full well we had a deal on it and knowing we were heading to her dealership to conclude the purchase. she said as long as we did not put our deal on a paper, she can sell the car any time. and she said this is a'' the American way of doing business." I do not understand why she had to emphasize on the so called " the American way". I am a proud American who lived in the united states to know how business is conducted in the country. if her comment has any thing to do with mine or my wife's accent, I will leave it to her. in the mean time , mr. afridi who was eager to sell us that car approached us and exhibited three 20 dollar bills as a deposit made on the car by the new buyer. first of all, I could have put a deposit on the car if this was offered to me. secondly, instead of leading us on a deal that was not going to materialize, a simple phone call could have been made to tell us the truth and let us make a decision to travel 20 to 30 mile to look at any other vehicles .Instead the sales manager and her associate made a ploy to drag us back to the dealership to sell us another vehicle. I believe whether it is the "American way" or any other way, courtesy and better customer relation are part and parcel of a good business practice. Ms. tiffany wanted to make a big deal about the condition of my corolla and felt the need to insist that it was not in a condition she expected. I asked her out of curiosity why she felt the need to test drive my corolla knowing full well that she had already sold the accord that we were interested in and had a deal on. she said she had other accords similar to the one I missed on that are on shipment . what a ridiculous excuse. I feel betrayed. I understand sale is made to the higher bidder. but I should have been given a chance to bid on it too. it is not fair to drag me from my home to drive 20 to 30 miles with a false promise that I had a deal and then say by the way we do not have the car you made a deal on but we will sell you the ones we want to sell you, not the one you want to buy. I hope this is not a business model other Honda dealerships follow. I have heard of sleazy car sales person. I thought it was just in comedies!!!!!!!!!!!!!!!!!!!! More