Katy Honda

Smooth purchase- They went above and beyond for my family! When we first went to the dealership, I was apprehensive because I was not sure if I wanted another Honda or a luxury car for our second car. Simon wa When we first went to the dealership, I was apprehensive because I was not sure if I wanted another Honda or a luxury car for our second car. Simon was the first salesman to approach us. He did not allow my attitude deter him. He remained professional and listened to our needs. He was thorough and worked every angle to get us a deal we felt comfortable with. The finance guy, Alex, got us a great finance rate on the back end. This is my third time buying a new car from this dealership. I knew I was happy with the cars but Simon and Alex ensured that we will think of Honda Cars before any other dealership. Top notch! More

Don't let someone tell you you can't. The reason for my visit was only to help my daughter with her children as she was dealing with a transfer of cars and in turn, I bought one!!! After The reason for my visit was only to help my daughter with her children as she was dealing with a transfer of cars and in turn, I bought one!!! After being told by my banking facility that I could only purchase a car with a high down payment, extremely high interest rate and that it needed to be a certain type of car because I am in the process of rebuilding my credit I thought getting something newer would only be a dream. The new car sales manager went beyond the "normal" job to let me know that they would see what they could do with NO pressure to buy. Ben was not just the normal "tell them what they want to hear salesman" but a salesman that went way beyond the call of duty to get me in something I was comfortable with even thought my budget was small. This makes 3 cars purchased from our family at this dealer and Ben and you bet will do it again!! My dream did come true......after spending 2 days and over 6 hours working with everyone you can see that they do care. More

This is the best dealership I've ever dealt with. The service was top notch, and everyone was very friendly and helpful. Two thumbs up. service was top notch, and everyone was very friendly and helpful. Two thumbs up. More

This dealership sold the car i was buying because I was a wreck on my way up there to buy it never buy from them wreck on my way up there to buy it never buy from them More

My wife and I love this dealership. From the service department to the sales, they make the experience of buying a car or getting maintence done enjoyable. They dont treat you like another customer, its department to the sales, they make the experience of buying a car or getting maintence done enjoyable. They dont treat you like another customer, its more like going to see some friends when going to the dealership. I have bought two new hondas from honda cars of katy and would highly recommend anyone looking to buy a new car check this place out. Plus with the free oil changes for the life of the car I no longer need to pay for oil changes for either of our cars. More

I want to commend Justin and Moussa for their outstanding service and assistance with my new car purchase. They made sure that my experience was a good one and went over and above to ensure my satisfaction. service and assistance with my new car purchase. They made sure that my experience was a good one and went over and above to ensure my satisfaction. I was in a tough place trying to re-establish credit after my divorce and they made things happen for me. I am thankful for their assistance. More

I was extremely impressed by our experience at Honda Cars of Katy. I went in to buy a used car and came out with a new and exactly what we wanted. The best part about the experience was with our Finance Ma of Katy. I went in to buy a used car and came out with a new and exactly what we wanted. The best part about the experience was with our Finance Manager, Alex Young. He did an outstanding job and we appreciated his professionalism and willingness to work with us. Overall it was a great experience and I would not only recommend them to anyone looking for a vehicle, but I will be back myself within the next year to replace my vehicle. Thanks Honda Cars of Katy! More

Very impressive dealership. Especially good was Justin Espinoza. He asked a few questions gave us a fast estimate of what our trade in was worth. Everything worked out great. No muss, no fuss. What a cha Espinoza. He asked a few questions gave us a fast estimate of what our trade in was worth. Everything worked out great. No muss, no fuss. What a change from other dealerships! More

I got quick a response to my online inquiry. I asked for a knowledgeable sales person to educate me on Honda quality and the Civic model. I was impressed with Justin's knowledge. He was a sincere, patient, a knowledgeable sales person to educate me on Honda quality and the Civic model. I was impressed with Justin's knowledge. He was a sincere, patient, and helpful salesman and a really nice person. He helped me get a good deal on the car, and he kept me informed. Justin was with me through the entire process, from signing to driving away in my new car.. He gave me the orientation to the features of the car, and even hooked up the hands free link from my phone to the car. The dealership is very clean, modern, and buyer friendly. All of the employees I met were friendly. I was very pleased with the entire experience. More

We brought a Honda Civic 2010 last Feb 2011 at this dealership. Everything was a breeze. Our sales person was very friendly and all the staff too. Price is a little bit high but since we live in Katy, dealership. Everything was a breeze. Our sales person was very friendly and all the staff too. Price is a little bit high but since we live in Katy, we wanted a dealership near our place. Moving forward to 2013, I went there last October for a routine check-up at the quick service center and the mechanic said that I needed new battery and my car has a small chip and it will not cost me anything because it is still under warranty as as for the crack, my insurance will cover it. After everything was done, they billed me for the new battery since they found out that even though we bought it on Feb 2011, the car was purchased by the dealership on Sept 2010 so my 3 years warranty expired for a month. The manager was condescending with her tones and manners. I wrote a letter to the manager and after a week, I received a nasty voicemail from their office that it was my fault that apparently it was my request to change the battery. Beware of these people, it is a common fact that when you go to a service center, they will try find something wrong with the car so they can sell something. Unluckly, that car was in an accident the following month. I went to the dealership last January, 2014 to file for the GAP insurance per advice of the Honda financial services. I called on Feb 11, to follow-up the status of the claim and he said they are not responsible to this claim and call Honda Financial services. I called HFS and said HCK should file the complete the claim first and they will forward it to the financial services. I went back to the dealership and talked to TJ, from the financial service. I introduced my self and told him that I talked to him over the phone this morning. I explained to him the purpose of this meeting and he said it was maybe cancelled. When he came back he said he did not see my file there and the person in charge is not present. I was still trying to asked him about what he said earlier that my claim might have been cancelled and he rudely brushed me off. The total time spend for the 2 encounters was less than 3 minutes. After he said what he wanted, he turned his back and left. This dealership is only good if you are buying a car but customer service is nil. I bought another Honda at another dealership. We are Honda loyalist. We have 4 Honda cars and an Acura but I will never go back to this dealership. Russell and Smith and Gillman are better. More